Base Essentials

Emergency Assistance

Contact information for key programs and services at this installation.

Emergency Assistance Overview

If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.

Emergency Services

To contact emergency personnel while in the United Kingdom from off-base and cell phones dial 999. For on-base military installation emergency services dial DSN: 911 or commercial landlines and cell phones 014-80-841-911.

Have your name, address (post code), phone number and emergency information ready to provide.

Emergency services are managed differently in the United Kingdom. The 999 operator triages the need of care and sends the ambulances to those with the highest need first. Therefore if your injury is not life threatening you may have to wait some time for an ambulance to arrive. A friend or relative may be faster in taking you to the hospital if necessary.

American Red Cross (ARC)

The nearest Red Cross office is located at Royal Air Force Mildenhall. Their contact information is DSN 314-238-3742, Commercial 011-44-16-3854-3742 or toll free 877-272-7337.

Financial Assistance

The Air Force Aid Society (AFAS) provides emergency financial assistance, such as paying for car repairs or emergency travel in the case of a death of a primary caregiver. The Air Force Aid Society is able to assist and support financial concerns of our Army, Marine Corp, Navy, and Coast Guard service members. In addition agreements are maintained with Army Emergency Relief Society and Navy Marine Corp Relief Society to provide emergency financial assistance. The assistance process begins with an application. It can be done “online” at https://portal.afas.org. If the member cannot go online or needs assistance, they can visit their local M&FRC for computer assistance or may call HQ AFAS at (703) 972-2604 or 1-877-246-7650, Option #1 for assistance. Service members requiring assistance for emergency travel situations should call the ARC Service to the Armed Forces at 877-272-7337 to
request financial assistance.

Other

In addition to contacting your new supervisor there are various numbers that may be of help to you if you encounter difficulties en route.

American Red Cross

The nearest American Red Cross office is located at Royal Air Force Mildenhall. Their contact information is DSN 314-268-2107, Commercial 011-44-16-3854-6001 or toll free 877-272-7337.

Emergency Services

To contact emergency personnel while in the United Kingdom dial 999 from any phone. For on-base military installation emergency services dial from a 911 COMM dial 014-80-84-1911.