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United States Army
Army Emergency Relief
Building 110, Rodman Avenue
1 Rock Island Arsenal
Rock Island, IL 61299-5000
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
There are several agencies in the local community that can assist in emergency situations. Active-duty military may qualify for an Army Emergency Relief , or AER, loan or grant. The American Red Cross may also process AER loans, see below for contact information. For a list of agencies that may assist you with specific emergencies contact the Rock Island Arsenal Army Community Service at 309-782-0829.
Army Community Service also prepares loans and grants for the other relief societies including; Navy-Marine Corps Relief Society, Air Force Aid Society, and Coast Guard Mutual Assistance.
American Red Cross, 1100 River Dr., Moline IL 61256, phone: 309-743-2166 or toll free: 800-733-2767.
If you have an emergency in transit, you may contact the nearest military facility or the local American Red Cross to apply for an Army Emergency Relief loan. Army Emergency Relief loans or grants can be approved to help with emergency financial needs for food, rent, utilities, transportation, vehicle repair, funeral expenses, medical/dental expenses and personal needs when pay is delayed or stolen.
Where to Apply for Financial Aid
You may apply for Army Emergency Relief, or AER, assistance at any installation. If there is no AER section, you may go to any of the following: American Red Cross Chapter, Air Force Aid Society, or Navy-Marine Corps Relief Society. All branches of service have inter-service agreements to assist any military individual. To apply on the Rock Island Arsenal contact Army Community Service, building 110, first floor, Southeast wing.
AER Eligibility Requirements
All active-duty soldiers and/or their dependents; all retired soldiers and/or their dependents; widows/widower/orphans of the above; and reservists on extended active duty for 30 days or longer are eligible. You may qualify for an interest-free loan, a grant (if repayment of loan will cause undue hardship), or part loan and part grant.
What Does Not Qualify for AER
AER cannot help pay for nonessentials; finance ordinary leave or vacation; pay fines or legal expenses; help liquidate or consolidate debt; assist with house purchase or home improvements; help purchase, rent or lease a vehicle; or cover bad checks or pay credit card bills.
What to Bring When Applying for Financial Assistance
Bring the following items when applying for assistance: military ID card, Leave and Earnings Statement, leave/PCS orders, and substantiating documents (car repair estimate, rental agreement, utility bills, etc.) If your spouse is applying for assistance, he/she should bring power of attorney, military ID card and all substantiating documents.