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Army
Woodson Health Clinic
Building 110, South St.
1 Rock Island Arsenal
Rock Island, IL 61299-7420
309-782-0805
309-782-0989
309-782-0810
312-793-0805
312-793-0810
Contact information for key programs and services at this installation.
Healthcare services provided by the War Department are available to you and your family at your installation. We know that finding the right healthcare is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
The Woodson Health Clinic is an outlying clinic of Blanchfield Army Community Hospital, Fort Campbell, KY.
Mission Statement: Without Compromise, we are committed to healthcare excellence, delivering readiness for our Warfighters, Families, and Community.
Vision: To be the gold standard military health system; transforming healthcare, readiness, and training because of our people, innovation, and service.
The following services are provided:
All other specialty services require a referral from your Primary Care Manager to be seen by an off-post TRICARE Network Provider.
Office Location: 1 Rodman Ave., Building 110, Basement, Rock Island, IL 61299
Hours of Operation
Exceptions to Normal Operating Hours
Closed on all Federal Holidays
The clinic is closed for services at 1130 on all military DONSA days and the last Friday of every month for staff training.
Note: Pharmacy hours for the last Friday of the month and DONSA days are 7:30 to 11 a.m.
Scheduling an Appointment
To schedule or cancel your appointment call the WHC at 309-782-0805 between the hours of 7:30 to 11:50 a.m. or 1 to 3:30 p.m. Appointments can also be scheduled through the MHS GENESIS Patient Portal.
To access the MHS GENESIS Patient Portal, visit patientportal.mhs.genesis.health.mil
CAC or DS Logon is required
Primary Care
Services are provided to assigned Active-Duty Service Members and their family members in TRICARE Prime.
Retirees who are enrolled in TRICARE Prime can continue to utilize Primary Care services until the age of 65.
Medical Readiness Services available such as Periodic Health Assessments and Specialty Physicals (Airborne, Commission, etc.) available to all Active-Duty Army, Army Reserve, and Army National Guard Soldiers. All online forms must be completed in the Medical Operational Data System (MODS) prior to scheduling physicals. For more information call 309-782-0805.
Laboratory: 7:30 to 11:30 a.m. and 1 to 2 p.m.
HIV Readiness Blood Draws walk-ins are available on Monday-Thursday 7:30 to 11:30 a.m. only
Immunizations:
Dependents
Appointment Only: Monday, Wednesday, and Friday 11 to 3 p.m.
Service Members
Walk-Ins: Tuesdays and Thursdays 1 to 3 p.m.
Travel Vaccines are by appointment only. Please call 309-782-0805 for more information.
Immunizations can also be done during regularly scheduled Primary Care appointments for dependents and Service Members.
Pharmacy Hours: 7:30 a.m. to 3:30 p.m.
Phone: 209-782-0550
Provides services for all ADSMs, their beneficiaries, and retirees enrolled in TRICARE Prime, TRICARE Select, and TRICARE for Life.
Over the Counter Pharmacy Program:
Allows patients to safely treat symptoms with certain over-the-counter medication with no “out of pocket” expense. A provider appointment or prescription is not required to utilize this service.
Mental Health Services
Mental Health Services and Substance Use Disorder Clinical Care are available for ADSMs within the clinic from our one Licensed Clinical Social Worker.
Dependents and retirees require a referral to be seen by an off-post TRICARE Network Provider.
Physical Therapy
Physical Therapy is available for ADSMs assigned to Woodson Health Clinic and their beneficiaries as well as retirees enrolled in TRICARE Prime.
ADSMs have direct access to schedule with the physical therapy appointment with no referral. Family members and retirees require a referral from their PCM to schedule an appointment.
Audiology and Vision
Audiology and vision appointments are for Medical Readiness and Occupational Health patients only. Dependents must have a referral to an off-post TRICARE Network Provider.
Appointment Only: Tuesday and Thursday 8 to 10 a.m.
Occupational Health
Subject to Availability – Appointments Coordinated through Supervisor
After Hours, Weekends, and Holiday Urgent Care Services
Family members/other beneficiaries can access urgent care facilities in the local area without a referral. (EXCLUDING ORTHOPEDIC URGENT CARE- this is classified as specialty care and requires an authorization)
Active-Duty Service Members will need to contact TRI-WEST or the Nurse Advice Line to receive an authorization.
Virtual Urgent Care Appointments:
The Defense Health Agency Virtually Integrated Patient Readiness and Remote Program (VIPRR) offer virtual urgent healthcare services for TRICARE Prime beneficiaries age 12 and older Monday - Friday 5:30 a.m. to 10:30 p.m. CT.
VIPRR urgent healthcare services include sinus congestion and infections, cough, allergies, sore or hoarse throat, rashes, acne, muscle and joint pain, and headaches.
If you need to schedule a virtual urgent care appointment:
Emergencies
WHC DOES NOT have emergency room capabilities. In case of a true emergency go to the nearest Emergency Department or call 911. You do not need prior authorization from TRICARE before going to the Emergency Department.
Referral Management
All specialty care will require a referral to be placed by your PCM. You can check the status of your referral with Tricare West Region, the BACH Referral Management Office, or the Beneficiary Counseling and Assistance Coordinator.
Medical Records
All medical records are managed by the BACH Patient Administration Department. Records requests are completed by the Release of Information (ROI) department. The quickest option to access your medical records is the MHS GENESIS Patient Portal.
Website: https://blanchfield.tricare.mil/Patient-Resources/Patient-Administration-Division/Medical-Records
Exceptional Family Member Program
All EFMP enrollments, updates, and Family Member Travel Screenings (FMTS) are initiated on the Enterprise Exceptional Family Member Website.
Website: https://efmp.army.mil/EnterpriseEFMP/
EFMP services are provided virtually by BACH for all beneficiaries assigned to Woodson Health Clinic in Illinois and Iowa.
BACH also provides services for families located in Illinois, Wisconsin, Tennessee, and select areas of Kentucky who are assigned to an off-post provider.
BACH Exceptional Family Member Program
For families who are assigned to an off-post provider that are in Iowa, Minnesota, and Missouri, EFMP services are provided by the General Leonard Wood Community Hospital.
GLWACH Exceptional Family Member Program
Dental Services
ADSMs stationed at Rock Island Arsenal will use the TRICARE Active-Duty Dental Program administered by United Concordia for their dental care needs.
Visit United Concordia ADDP: www.addp-ucci.com to locate a participating dentist near you.
Prior to scheduling your appointment with any dental clinic, ensure they are accepting new patients and in the ADDP/United Concordia Network.
ADSMs will need the following for their appointment:
DD Form 2813 Department of Defense Active Duty/Reserve/Guard/Civilian Forces Dental Examination – Print outs available at the clinic.
Appointment Control Number – Call 1-866-984-2337 or visit the ADDP website and click on the “Get an ACN” icon and follow the prompts.
To update Dental Readiness Classification, the completed DD Form 2813 must be e-mailed to the following address: usarmy.jbsa.medcom.mbx.cda@health.mil
Woodson Health Clinic does NOT have the ability to update dental readiness in MODS.
Optometry Services
Patients must have a referral to schedule an examination with an optometrist in the community for routine exams when the following criteria is met:
Glasses can be ordered by having the examining facility complete a DD-771 form and submitting it through the Naval Ophthalmic Readiness Activity through the below website
Website: https://www.med.navy.mil/Naval-Medical-Forces-Atlantic/Organization/Support-Forces/Naval-Medical-Readiness-Logistics-Command/
To order, select “Naval Opthalmic Readiness Activity”, select “Ordering”, select “How to Order”, and follow the instructions listed under “How to Order: Remote Locations”
DD-771 forms are downloaded on the NORA website by selecting your choice of eyewear to order.
Military Chiropractic Care Program
The Palmer College of Chiropractic Care provides complimentary care without a referral from your PCM to military personnel in the following categories:
ADSMs and their legal dependents without other chiropractic benefits (this includes active-duty status with the National Guard and Reserves).
Veterans classified with 20& or greater service-related disability rating by the Veterans Administration and their legal dependents without other chiropractic benefits.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
Medical Care
Woodson Health Clinic, located in the basement of Building 110, is staffed and equipped to promote and maintain the physical well-being of active-duty military of the Rock Island Arsenal. In addition to this primary mission, the clinic will see dependents and retirees in the area on a space- and time-available basis. All active-duty family members, retirees and retiree family members must schedule an appointment with the appointment clerk in order to be seen by a clinic physician.
Prescription renewals necessitate making an appointment for a physician's evaluation. Prescriptions will not be refilled or renewed without an appointment.
Dental Care
Dental care services are not available on Rock Island Arsenal. Dental care is only available at off-post facilities. If you have questions regarding the Family Member Dental Plan, contact the TRICARE benefits advisor.
Local Community Information
The local community offers easy accessibility to medical and dental care facilities. There are:
Palmer College of Chiropractic Care, the largest chiropractic college in the world, is located in Davenport. In addition, the Quad Cities region is approximately 50 miles from the University of Iowa Medical Center. University of Iowa hospitals and clinics are the world's largest university-owned research hospital and nationally rated medical complex. Their hours of operation are 7:30 a.m. to 4 p.m. Monday through Friday.