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Army
McAfee Health Clinic
1363 Aberdeen Avenue
White Sands Missile Range, NM 88002
575-674-3500
312-258-3500
Contact information for key programs and services at this installation.
Health care services provided by the Defense Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
McAfee Health Clinic services include family practice, occupational health, immunizations, preventative medicine, industrial hygiene, pharmacy, laboratory, radiology, medical records, behavioral health, optometry, active duty physicals and periodic health assessments. We also conduct virtual health for some services.
McAfee Health Clinic hours of operation are Monday through Wednesday and Friday 8 a.m-5 p.m., Thursday 8-12 p.m. The clinic is closed on weekends and Thursday afternoon for training from 12p.m.-5 p.m.
Pharmacy Hours are Monday – Wednesday and Friday 8 a.m. - 5p.m. Thursday, Pharmacy is open from 8 a.m. – 1145 a.m. and closed for training from 12 p.m. -5 p.m.
You can also use our secure messaging system through Tricare online to communicate with your Health Care Team at any time day or night. Just log on at www.tricareonline.com
And if you are calling for an acute or urgent matter, you may use the Nurse Advice Line 24/7 by dialing 1-800-874-2273
If you would like to schedule a time to receive your COVD-19 vaccination, please use the online scheduler at https://informatics-stage.health.mil/WBAMC2COVIDApp.
McAfee Health Clinic is located in Building 1363 on Aberdeen Avenue. The phone number is 575-674-3500.
Additional information follows:
Sick Call and After Hours Care
Sick Call Hours: 0800 to 0900 M/T/W/T/F – Active Duty Service Members Only Soldiers should report to Sick Call NLT 0830 in order to be seen by Provider.
Nurse Advice Line—Call 800-Tricare (874-2273); Option 1, 24 hours a day, 7 days a week
Urgent Care (Active Duty Service Members require a referral from the Nurse Advice Line or your PCM before seeking care; Dependents do not require a referral)
Behavioral Health
McAfee provides Behavioral Health services here at White Sands. Our BH staff work closely with the primary care team to ensure all needs are addressed.
Initial appointments consist of a 15 minute screening on a computer, followed by 30 to 60 minutes with a provider. The computer screenings allow the provider to focus on the areas that are of primary concern to you during your appointment, limiting extraneous questions.
We always strive to respect the privacy of all our patients. There are times, however, where a BH provider may need to alert other team members to ensure that patients are safeguarded in times of distress.
Suicide Prevention Phone Numbers:
Suicide Prevention Hotline-800-273-8255
Military One Source-800-342-9647
24/7 Crisis Life Line-800-779-1800
Emergency
McAfee US Army Health Clinic does not maintain an emergency room. While minor cuts requiring stitches or Derma-bond can be accommodated during clinic hours on a walk in basis, more severe cases, such as broken bones and acute chest pain, require emergency care. Las Cruces has two hospitals, Mountain View and Memorial; both have emergency departments.
An Ambulance is available 24/7 by dialing WSMR dispatch at 575-678-1234 (as opposed to 911). There is no fee for this service.
Family Care
The outpatient clinic stands ready to provide primary and preventative care for you and your family members. A team of physicians, nurses and medics utilize a host of technology based tools (electronic health records, web based appointments, emailing lab results) to allow you to take the wheel and steer the direction of your care. You are at the center of what we do.
Our hours of operations are from 8 AM – 5 PM, Monday through Wednesday and Friday. Thursday we provide appointments from 8 AM - 12 PM. Closed Thursday afternoon for Training from 12 PM - 5 PM.
Consider contacting your provider team by signing up to use Tricare Online Messaging. This allows you to email your nurse with questions, receive lab results through secure messaging, or make an appointment with your provider. Go to www.TOLSecureMessaging.com to sign up.
Occupational Health
Occupational Health (OH) and Industrial Hygiene (IH) provide a multitude of services to keep workers healthy. OH runs the PRP program, provides medical care for select employees, and ensures the clinic can meet the White Sands Nuclear Accident Incident Response and Assistance (NAIRA) requirements. They can be reached by dialing the clinic main line, 575-674-3500. IH conducts workplace screenings to ensure health work conditions are being met in accordance with OSHA and federal guidelines. They provide ergonomic assessments and hazardous materials monitoring to ensure a healthy workforce. They can be reached at 575-674-3500.
Optometry
Optometry services are provided once or twice a month. Beneficiaries are placed on a waiting list until appointment dates become available. An MSA will call you to schedule an appointment. Active Duty Service Members have priority.
Active Duty Dependents can have one routine eye exam per year with a TRICARE-authorized network provider without a referral.
Visit tricare.mil for more coverage information.
Appointments can be made by calling 575-674-3500.
Pharmacy
Pharmacy: Hours of Operation are Monday – Wednesday and Friday 0800-1145 1300-1600. Thursday 0800-1145. Prescriptions can be picked up Thursday morning only. The pharmacy is closed for lunch from 1145 to 1300 hours. The pharmacy is closed on all weekends and federal holidays.
Please refill your medications by using one of the below listed methods:
1. Call the refill phone line: 575-678-7009.
2. Login to TRICARE Online Patient Portal and click on “RX REFILL”, www.tricareonline.com
Please allow three working days to process your refill. Our Pharmacy windows close at 4pm, please arrive no later than 3:45pm (11:30am on Thursdays) for services. This gives the Pharmacy Staff enough time to process the transaction.
WBAMC Self Care Card:
Eligible adult TRICARE beneficiaries who have successfully completed the self-care course are allowed to obtain up to four over the counter medication items per household from any post pharmacy every 30 days. Click on www.wbamc.amedd.army.mil, under “Featured Items” click on “Self Care Over the Counter Medication”, review slides, complete the exam with a 70% or better, and then print your results page and bring it to the pharmacy to receive your self-care card. All self-care over the counter items may only be obtained for use by a TRICARE beneficiary.
Physical Therapy
Physical therapy is postured to provide on-post physical therapy to service members thrice per week. The clinic is open from 0800 to 1400, Tuesday, Wednesday, and Friday. A physical therapist comes from William Beaumont to provide McAfee’s patients with on-site rehabilitative services for injured service members. Currently, McAfee is providing PT services to all beneficiary categories as well as Active Duty.
Appointments can be made by calling 575-674-3500
Preventive Medicine
Preventive Medicine provides environmental monitoring services and health promotion programs. These include conducting inspections on eating establishments across post, providing food handler’s class, and potential water monitoring. They can be contacted at 575-674-3520.
Radiology
Hours of operation are Monday - Wednesday and Friday 8 AM- 5 PM. Thursday 8 AM to 12 PM. Thursday closed 12 PM - 5 PM.
The radiology suite can be contacted by dialing 575-674-3571/3572.
If your physician has ordered an X-ray, you can walk in and pull a number from the kiosk. Wait times traditionally are less than five minutes.
McAfee offers state-of-the-art radiology utilizing a General Electric Digital Radiography Machine. If taking a complex set of pictures that should be read by a radiologist, this tool allows the image to be uploaded to a secure server. Consequently, a military radiologist at William Beaumont or as far away as Germany can view and interpret the data, leveraging technology to better serve you.
McAfee does not have the facilities to provide ultrasound, CAT Scan, or MRI services.
Immunizations
Immunizations Monday afternoons only. Call week prior for availability, 575-674-3500.
Bring immunization records and Provider orders (if outside McAfee Clinic).
Lab Hours
Hours of Operation are Monday – Wednesday and Friday 8 AM - 5 PM. Thursday 8 AM - 12 PM. Thursday closed 12 PM - 5 PM.
The lab can be contacted by dialing 575-674-3568.
Medical Records
Medical records helps provide services for the service member and their families to include:
Medical record management, medical record update, registration, record request, copies of physicals, requests for copies of medical records, records transfer due to PCS and or ETS, and release of information. Record requests may take up to four weeks.
Hours of operation are Monday - Wednesday and Friday 8 AM – 5:00 PM. Thursday 8 AM – 12 PM. Thursday closed 12 PM - 5:00 PM.
The following number can be used to contact Outpatient Records: 575-674-3557/3558
Holiday & Training closures
McAfee US Army Health Clinic has published its list of closures for the upcoming fiscal year. They are as follows:
Federal Holidays:
New Year's Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas
MLK Day
President’s Day
Memorial Day
Independence Day
Labor Day
Training Days:
Closed every Thursday 12 PM - 5 PM
To ensure you are receiving the most up to date information on flu immunizations, closures and other special events, be sure to search Facebook for “McAfee US Army Health Clinic” and ‘like’ our page. You can also use Tricare Online, www.tricareonline.com, a web-based system that allows TRICARE beneficiaries to make medical appointments on-line, anytime, 24/7. It also provides a variety of other helpful medical information and services.
You can now send a secure email to your care team through TRICARE Online Secure Messaging to receive test results, ask health questions, and renew scripts!
Secure Messaging
TOLSecureMessaging is a secure message management service that is used to support Army PCMH. One of the tenets of PCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. TOLSecureMessaging has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients.
TOLSecureMessaging offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there are approximately 5000 patient information handouts available to search at leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed).
To Enroll in TOLSecureMessaging, ask the front desk or screening nurse when you come in for a visit, or go to www.TOLSecureMessaging.com from your home computer and ask to enroll. In order to enroll you will need an e-mail address, the name of your PCM and Medical Home. After you are enrolled, the team at TOLSecureMessaging will contact you to obtain permission from you to activate your account. After that you can use the service as often as you’d like and there is no cost to you. Ask the clinic staff if you have questions.
Patient Information
What to bring:
Current list of your medications OR all your prescription bottles
For your safety and to improve the quality of care you receive we strongly recommend that you carry a list of your medications with you to all of your medical visits. If you do not have an accurate list, you can create one using this printable worksheet (or another form that you prefer). Additionally, during your visit to our Patient Centered medical Home (PCMH) we can provide you with a current medication list.
Medication Chart - PDF File
Medication Chart - Word Document
Print and fill out a copy of our check-in worksheet
If you have been seen by our clinic after April 1 2013, please print this follow up worksheet
If you have not been seen by our clinic since April 1 2013, please print this new worksheet
Medical records from non-military treatment facilities For example, network specialists, non-WBAMC ER visits, Colonoscopy reports.
Vaccination records
For all vaccinations completed outside a military treatment facility.
Please arrive 15 minutes before your appointment time to allow adequate time for parking, check-in and screening. If you are checked-in more than 10 minutes late, we will do our best to work you into the schedule later that day OR you will have the option to reschedule your appointment. If you need to cancel your appointment at the last minute, please call our front desk clerk 575-674-3500.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.
Medical Care
Health Care services are provided through McAfee Health Clinic, and include primary (outpatient) care in general medicine, occupational health and social work, with limited services in pediatrics well baby, obstetrics, gynecology, allergy-immunology and optometry, as well as support services in laboratory and radiology. McAfee has no inpatient services or facilities.
The Treatment Room is open 24 hours a day, seven days a week for bona fide urgencies. More extensive medical needs are referred to William Beaumont Army Medical Center (WBAMC) in El Paso, TX.
Specialty Care -- With cutbacks of medical services in all areas, specialty care appointments are made through the Health Care Finder at the TRICARE Service Center (TSC). Appointments will be made through WBAMC or a civilian network provider. All questions regarding general or specialty care should go through the TSC at McAfee Health Clinic, 575-678-0300 or DSN 312-258-0300.
DEERS enrollment is done by the ID section, building 465. TRICARE is in McAfee, building 530.
Release 2024.03.06.1