Health Care

MCAFEE U.S. ARMY HEALTH CLINIC

Phone:
Appointment Line 575-674-3500

Location:

1363 Aberdeen Avenue

White Sands Missile Range

NM 88002

Hours of Operation:

Hours of Operation:

Mon-Wed & Fri: 0800-1700

2nd, 4th, & 5th Thursdays of each month 0800-1200

Closed Thursday afternoon for training

Notice:

Pharmacy Automated Refill Line:

575-678-7009

McAfee U.S. Army Health provides healthcare services on an appointment basis to all Tricare enrolled eligible beneficiaries within the White Sands Missile Range community and surrounding areas. McAfee provides outpatient healthcare, pharmacy, occupational health, Industrial Hygiene, Behavioral Health/ social work services, well-woman exams, laboratory, radiology, and immunizations. Limited services are offered for pediatrics, optometry and physical therapy services (call for availability).

Referrals to specialty care are made by the Primary Care Provider. Patients can follow up on their referrals by contacting Referral Management at 915-742-2273, option 3. Specialty appointments are booked through William Beaumont Army Medical Center (WBAMC) or a civilian network provider. To book an appointment at WBAMC, call 915-742-2273.

Occupational Health and Industrial Hygiene are available for occupational health-related injuries and complaints, pre-employment screenings and Personnel Reliability Program monitoring. For more on either the hours or capabilities of these sections, please call our front desk team members at 575-674-3500.

A "No Show" is an individual who misses or fails to show up on time for an appointment.  When an appointment is missed, the space is not necessarily filled with the next appointment.  Rather, the time slot may go unused.  Additionally, when a patient misses an appointment without cancelling, they keep another patient from using that appointment slot.  The next time you are unable to make an appointment, please call to cancel or reschedule.  To cancel your appointment, call (575) 674-3500 or visit tricareonline.com 24/7, if your appointment was scheduled online.

Ambulance services are available 24/7. Ambulance services can be activated by calling 575-678-1234 (on your cell phone) or through the 911 system (from a landline).

Additional Services:

Dental Services

• Dental services are provided to all active-duty personnel.
• Dental clinic appointments: 575-674-3597
• Dental emergencies: 510-825-2608

Nurse Advice Line (NAL): TRICARE beneficiaries can call the Nurse Advice Line (NAL) at 800-874-2273 (Option 1), 24/7, for professional medical advice from registered nurses available to answer a variety of urgent healthcare questions. NAL is available at no cost to beneficiaries and helps callers make informed decisions about self-care at home or when to see a health care provider. The NAL registered nurses ask a series of questions about a caller’s specific concerns to advise when and how to seek care for an urgent problem or give instruction on self-care at home. Also, if your child is ill, the Nurse Advice Line routes your call to a nurse who has special pediatric training. For quality and safety purposes, you will be asked to have your child present for the call so the nurse can perform an accurate assessment. If you want a follow-up call, the Nurse Advice Line calls you back to check on your child.

Healthcare Portal/TRICARE online: You must register to use this secure message management service. It is a way to request appointments and medication renewals, send a message to the clinic nurse or your Primary Care Manager, and to review your health record. The clinic is also able to communicate with enrollees to send important information, such as clinic closures or updates on your healthcare.

IMPORTANT PHONE NUMBERS

Emergencies: 911 (from a landline) or 575-678-1234 (from a cell phone)

Appointments: 575-674-3500 or online through Tricare online

Nurse Advice Line: 800-874-2273 (Option 1)

Office of the Commander: 575-674-3600

Immunizations: 575-674-3500

Industrial Hygiene: 575-674-3518

Medical Records Fax: 915-742-7459

Occupational Health: 575-674-3500

Pharmacy Prescription Refill Line: 575-678-7009

Preventive Medicine: 575-674-3520

Behavioral Health Services: 575-674-3500

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Medical Care

Health Care services are provided through McAfee Health Clinic, and include primary (outpatient) care in general medicine, occupational health and behavioral health. Our family practice providers are able to provide care for pediatrics to include well baby exams. The clinic contains support services in laboratory, radiology, and pharmacy. McAfee has no inpatient services, emergency services, or facilities. McAfee supports the Nuclear Surety program and medical response at White Sands Missile Range.

Emergency Room locations are at William Beaumont Army Medical Center is El Paso or Mountain View or Memorial Medical Center in Las Cruces.

Urgent Care: Active Duty Service Members require a referral to use urgent care sites. Contact your Primary Care Provider or call The Nurse Advice Line at 1-800-TRICARE.

Specialty Care -- Specialty care appointments are determined by your primary care provider and referrals are determined based on your Tricare Plan. If you require specialty care, you will either be sent to William Beaumont Army Medical Center or to the Network.

DEERS enrollment is done by phone: 1-800-538-9552 or log onto http://milconnect.dmdc.osd.mil or visit the ID section, building 465. Tricare is available by Health Net Federal Services and you MUST enroll into DEERS and choose a Tricare plan. Tricare Prime: online at www.dmdc.osd.mil/appj/bwe; Tricare Select: www.tricare.mil/select.