Emergency Assistance

ON POST

• DSN 110 (Military Police) Civ. 0611-143-548-0110
• SN 112 (Fire and Ambulance) Civ. 0611-143-548-0112

OFF POST EMERGENCIES

• Civ 110 (Polizei/Police)
• Civ 112 (German Fire and Rescue)

ARMY EMERGENCY RELIEF at ACS 

Army Emergency Relief provides no-interest loans and grants to soldiers and their families through their local installation's AER section. AER is a private nonprofit organization incorporated in 1942 by the Secretary of War and the Army Chief of Staff.

If the commander approves the soldier’s request, under the Command Referral Program, they complete item 10 of AER Form 600. The request is then taken to the local AER section along with a current leave and earnings statement where a check is issued and allotment for repayment is prepared. The American Red Cross also maintains emergency message services and coordinates financial assistance for all branches of the military.

Categories of Assistance

• Emergency Travel
• Natural Disaster (preparation & evacuation)
• Mortgage, Rent, Initial Deposit
• Temporary Lodging
• Food
• Health care (not covered by Tricare)
• Vehicle Costs
• Utilities
• Funeral Expenses
• Basic Essential Furniture
• Appliance Costs
• Cranial Helmets
• PCS Travel
• Child Car Seats
• Dental Care (for dependents)
• Home Repair
• Non-Medical Attendant Travel
• Invitational Travel Order
• Clothing
• Immigration & Passport Fees (for dependents)
• Special Needs Medical Equipment
• Spouse Relicensing / Recertification
• Child Care (Army Fee Assistance req.)

How To Apply

• Talk to your Commander or an AER Office at your local Army Community Service office
• If you are not within 50 miles of a military installation, the American Red Cross is authorized to provide financial assistance on behalf of AER. Call the American Red Cross at 1-877-272-7337 then select the option for financial assistance.
• Fill out the application for AER assistance (AER Form 101) and the budget planning sheet  (AER Form 57).  Forms can be found at: https://www.armyemergencyrelief.org/resources/ or link: Forms and Resources - Army Emergency Relief
• Gather supporting documents and submit with the application and budget

For more information on Emergency Assistance call the AER office at Army Community Service.

Please call, DSN 314-548-9201 or 9202 or 011-49-611-143-548-9201 or 9202.

Sexual assault and sexual harassment are incompatible with the Army Values and the Warrior Ethos

The Army's Sexual Harassment/Assault Response and Prevention program, known as SHARP, exists so the Army can prevent sexual harassment and sexual assaults before they occur. The goal is to eliminate sexual assaults and sexual harassment by creating a climate that respects the dignity of every member of the Army Family. Additionally, the program strives to:

• Reduce the stigma of reporting
• Protect the victim
• Increase prevention, investigation, prosecution and victim care capabilities
• Increase training and resources
• Refine and sustain response capability

SHARP Victim Advocates are on call 24/7 to assist Soldiers, Civilians and adult Family members who are in need of assistance

due to non-domestic sexual assault and can be reached 24 hours/7 days a week SHARP hotline at 0162-296-6741.

The focus is to support Soldiers, Civilians and adult Family members who have been impacted by sexual assault. The SHARP Program all provides support to Soldiers for all Sexual harassment incidents.

Wiesbaden SHARP 24/7 Helpline:

• DSN 537-4277 or Civ. 0162-296-6741
• Sexual Assault Response Coordinator (SARC) DSN 548-9222/9223; Civ., 0611-143-548-9222/9223

Location : Clay Kaserne, Building 1201 Room 125, Building 1212, Room 126 or Building 1024, Room 305
DoD Safe Helpline: DSN: 877-995-5247 or CIV: 001-877-995-5247 or safehelpline.org

Army Emergency Relief is located at the Army Community Service in Hainerberg Housing at building 7790 (just across the street from the Army Lodge).

Army Emergency Relief can provide financial assistance for a variety of conditions/situations.

It provides assistance with transportation requirements when ordinary leave has been granted under emergency conditions or emergency leave

Eligibility

The following individuals are eligible for AER assistance in accordance with Army Regulation 930-4:

• Soldiers on active duty and their eligible dependents
• Army Reserve and National Guard Soldiers activated on Title 10 orders for more than 30 days and their eligible dependents
• Soldiers retired for longevity, medical, or upon reaching age 60 (reserve component) and their eligible dependents
• Surviving spouses who have not remarried and children of Soldiers who died on active duty or died after reaching retirement eligibility.

How To Apply

• Talk to your Commander or an AER Office at your local Army Community Service Center. AER can be reached by calling Army Community Service at CIV 011-49-611-143-548-9201 or 9202 or DSN 314-548-9201/ 9202.
• If you are not within 50 miles of a military installation, the American Red Cross is authorized to provide financial assistance on behalf of AER. Call the American Red Cross at 1-877-272-7337 then select the option for financial assistance.
• Fill out the application for AER assistance (AER Form 101) and the budget (AER Form 57).  These documents can be found at: https://www.armyemergencyrelief.org/resources/ or via the link: Forms and Resources - Army Emergency Relief 
• Gather supporting documents and submit with the application and budget

If an emergency should occur while you are in transit to Wiesbaden, contact your nearest military installation.

If there is no military installation in the area Contact the American Red Cross at 001-877-272-7337 or a hospital or local auto club, depending on the nature of the emergency.

Make sure you have your sponsor's name and contact number with you during your journey to your new duty station.

Here are some important numbers to keep:

• Wiesbaden military community telephone operator Commercial 011-49-611-705-0
• Military Police desk emergency line 011-49-611-705-114.
• Military Police Desk Sergeant Line 011-49-611-143-548-7777 or 7778 or DSN 548-7777 or 7778
• German Police - (offpost) 110
• Ambulance -  (offpost) 117  (onpost) 0611-705-117
• Fire Department (offpost) 112 (on post) 0611-143-548-0112
• Poison Control Center (German) - English-speaking hotline: (0911) 398-2451 German Poison Control: (00800) 444-88444

The US Army Garrison Directorate of Emergency Services provides military police law and order operations within the Wiesbaden, Wackernheim and the Mainz areas.