Emergency Assistance

ON POST

• DSN 110 (Military Police) Civ. 0611-143-548-0110
• SN 112 (Fire and Ambulance) Civ. 0611-143-548-0112

OFF POST EMERGENCIES

• Civ 110 (Polizei/Police)
• Civ 112 (German Fire and Rescue)

ARMY EMERGENCY RELIEF at ACS

Army Emergency Relief provides no-interest loans or grants (Emergency Leave), to soldiers and their families through their local installation's AER section. AER is a private nonprofit organization incorporated in 1942 by the Secretary of War and the Army Chief of Staff.

Soldiers can request assistance using either:

• Quick Assist Program (Commander/First Sergeant)
• Routine Assistance (Army Emergency Relief Office)

The request is then reviewed by the local AER section along with a current leave and earnings statement and budget to determine if a Loan or Grant would be the best remedy for the crisis. Repayment of all loans must be paid within 2 months of ETS. The American Red Cross also maintains emergency message services and coordinates financial assistance for all branches of the military, after duty hours.

For more information on Emergency Assistance call the AER office at Army Community Service.

Please call, DSN 314-548-9201 or 9202 or 011-49-611-143-548-9201 or 9202.

The Army's Sexual Harassment/Assault Response and Prevention program is dedicated to eliminating sexual harassment and sexual assaults across the force. Its mission is to foster a culture of dignity, respect, and trust for every member of the Army Family – soldiers, civilians and their loved ones.

Core goals of the SHARP program:

• Prevent sexual harassment and sexual assault before they occur
• Create a climate that encourages reporting and reduces stigma
• Ensure the safety and protection of victims
• Enhance capabilities for investigation, prosecution, and victim care
• Sustain long-term response readiness through refined resources and leadership

Sexual harassment and sexual assault are fundamentally incompatible with army values and will not be tolerated. One assault is one too many. We are committed to building and maintaining a climate of trust and respect at all levels. SHARP is a commander’s responsibility, and leaders across United States Army Europe and Africa actively engaged in implementing and expanding this comprehensive program to ensure a safe and supportive environment for all.

SHARP Victim Advocates are on call 24/7 to assist soldiers, civilians and adult family members who are in need of assistance. Call the 24/7 SHARP hotline at 0162-296-6741.

The focus is to support soldiers, civilians and adult family members who have been impacted by sexual assault. The SHARP Program provides support to soldiers for all sexual harassment incidents. Civilians should reach out to their Equal Employment Opportunity office for sexual harassment.

• 24/7 Wiesbaden SHARP hotline: DSN 537-4277 or Civ. 0162-296-6741
• 24/7 USAREUR-AF SHARP helpline: DSN 314-53-SHARP (4277) or Civ. 0611-143-537-4277
• During office hours: Lead/Supervisory Sexual Assault Response Coordinator, DSN 548-9222; Civ., 0611-143-548-9222

Office Locations:

• Clay Kaserne, building 1201 Room 101, 111, 113, Building 1212, Room 113, and on
• Mainz-Kastel Bldg. 4013 rooms 103 & 104.

Additional information can be found at the Wiesbaden SHARP website.

Army Emergency Relief is located at the Army Community Service in Hainerberg Housing at building 7790 (just across the street from the Army Lodge).

Army Emergency Relief can provide financial assistance for a variety of conditions/situations.

It provides assistance with transportation requirements when ordinary leave has been granted under emergency conditions or emergency leave.

Eligibility

The following individuals are eligible for AER assistance in accordance with Army Regulation 930-4:

• Soldiers on active duty and their eligible dependents
• Army Reserve and National Guard Soldiers activated on Title 10 orders for more than 30 days and their eligible dependents
• Soldiers retired for longevity, medical, or upon reaching age 60 (reserve component) and their eligible dependents
• Surviving spouses who have not remarried and children of Soldiers who died on active duty or died after reaching retirement eligibility

How To Apply

• Talk to your Commander or an AER Office at your local Army Community Service Center. AER can be reached by calling Army Community Service at CIV 011-49-611-143-548-9201 or 9202 or DSN 314-548-9201/ 9202.
• If you are not within 50 miles of a military installation, apply online for Army Emergency Relief Assistance: https://aerprod.powerappsportals.us/.

If an emergency should occur while you are in transit to Wiesbaden, contact your nearest military installation.

If there is no military installation in the area Contact the American Red Cross at 001-877-272-7337 or a hospital or local auto club, depending on the nature of the emergency.

Make sure you have your sponsor's name and contact number with you during your journey to your new duty station.

Here are some important numbers to keep:

• Wiesbaden military community telephone operator Commercial 0611-143-548-0110
• Military Police desk emergency line 011-49-611-705-114.
• Military Police Desk Sergeant Line 011-49-611-143-548-7777 or 7778/7779 or DSN 548-7777 or 7778/7779
• German Police - (off post) 110
• Ambulance - (off post) 117 (on post) 0611-705-117
• Fire Department (off post) 112 (on post) 0611-143-548-0112
• Poison Control Center (German) - English-speaking hotline: (0911) 398-2451 German Poison Control: (00800) 444-88444

The US Army Garrison Directorate of Emergency Services provides military police law and order operations within the Wiesbaden, Wackernheim and the Mainz areas.