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United States Army
Army Emergency Relief
Mississippi Str 22
Wiesbaden Germany 65189
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
All transitioning personnel are advised to contact the following agencies for emergency assistance:
For questions upon arrival, call the Installation Sponsorship Liaison:+49 (611)143-548-1615; DSN 548-1615
You are responsible for reporting your (and all dependents) arrival to the USAG Trace Team within 24 hours of your arrival.
Army Emergency Relief provides no-interest loans and grants to Soldiers and their Families through their local installation's AER section.
AER is a private nonprofit organization incorporated in 1942 by the Secretary of War and the Army Chief of Staff.
Active Duty Soldiers lacking the funds to meet their monthly financial obligations may request Army Emergency Relief funds of up to $2,000 by submitting a completed AER Form 600 to their immediate commander. If the commander approves the Soldier’s request, under the Command Referral Program, they complete item 10 of AER Form 600. The request is then taken to the local AER section, along with a current LES, where a check is issued and allotment for repayment is prepared.The American Red Cross also maintains emergency message services and coordinates financial assistance for all branches of the military.
For more information on Emergency Assistance, call the AER office at Army Community Service, DSN: 314-548-9201 or 011-49-611-143-548-9201.
Newcomer Information and Requirements
Contact the In-Processing Office if your quarantine is extended beyond 14 days or for any other in-processing issues
The SHARP program advocates provide comprehensive assistance to survivors of sexual assaults for restricted and unrestricted reporting.
SHARP Victim Advocates are on call 24/7 to assist Soldiers, Civilians and adult Family members who are in need of assistance due to non-domestic sexual assault and can be reached 24 hours/7 days a week SHARP hotline at 0162-296-6741.
The focus is to support Soldiers, Civilians and adult Family members who have been impacted by sexual assault. The SHARP Program all provides support to Soldiers for all Sexual harassment incidents. The Victim Advocates and Sexual Assault Response Coordinator provide assistance in completing and working through informal and formal sexual harassment complaints. Victim Advocacy services include, but are not limited to: Information regarding rights of a victim, Safety Planning, Coordination with emergency services, Liaison services with medical and behavioral health, and Liaison with commands for protective orders.
Also, please contact ACS at 0611-143-548-9201 or 9202
Army Emergency Relief (AER) is available at Army Community Service Center (Wiesbaden Hainerberg Housing Kaserne).
AER can provide financial assistance for a variety of conditions/situations.
It provides assistance with transportation requirements when ordinary leave has been granted under emergency conditions or emergency leave. AER also assists military members meet obligations that are beyond the individual's financial means, i.e., auto repairs, exorbitant utility bills, etc.
AER can be reached by calling Army Community Service- CIV: 011-49-611-143-548-9201 or DSN: 314-548-9201.
If an emergency should occur while you are in transit to Wiesbaden, contact your nearest military installation. If there is no military installation in the area, contact the American Red Cross 877-272-7337, a hospital or local auto club, depending on the nature of the emergency. Make sure you have your sponsor's name and contact number with you during your journey to your new duty station.
Here are some important numbers to keep:
The US Army Garrison Directorate of Emergency Services provides military police law and order operations within the Wiesbaden, Wackernheim, and the Mainz areas. The DES also plans and executes antiterrorism and force protection measures within the local communities as well as provides critical first responders to fires, medical emergencies, and any mass casualty incident.
The Provost Marshal advises the U.S. Army Garrison Wiesbaden commander and other staff sections on daily law enforcement activities, physical security, antiterrorism, and use of military police and fire resources with the garrison area of responsibility.