Health Care

The WAHC, BLDG 1040, provides various care capabilities and ancillary services.

HOURS:

• Monday- Friday
• 7:30 a.m. to 4:30 p.m.
• Reduced services on the 2nd and 4th Thursday 12 to 4:30 p.m.

Closed for lunch daily:

• 12 p.m. to 1 p.m.
• Kiosks available 7:30 to 11:45 a.m. and 12:45 to 3:45 p.m.

Closed weekends and U.S. holidays:

• * Hours may change during inclement weather
• * USAHC Wiesbaden follows USAG Wiesbaden guidance during inclement weather delays/closures

Online Appointments - MHS GENESIS Patient Portal

Phone"

• Central Appointments: 06371-9464-5762 or DSN 590-5762
• Option 1 for appointments, then Option 4 for Wiesbaden:
• Option 1: Physical Therapy
• Option 2: Make appointment or cancel appointment scheduled within next 24 hours (including Optometry)
• Option 3: Cancel appointment scheduled in more than 24 hours
• Option 4: Dental
• Option 5: Behavioral Health
• Option 6: Armed Forces Wellness Center
• Option 7: Soldier Medical Readiness Center
• Option 8: Public Health

More information is available on the TRICARE website.

• TRICARE Nurse Advice Line:  0800-071-3516 or 06371-9464-5762 opt.
• International SOS: 0800-589-1599 (toll free in Germany)
• 0044-2087-6283-33/34 (U.K)
• 877-678-1207 (Stateside)
• TRICARE Dental: United Concordia
• OCONUS 0800-225-5288 when prompted dial 884-653-4060
• TRICARE Service Center: DSN: 590-1302 Civ: 06371-9464-1302, LRMC
• Patient Advocate:  DSN: 590-8326 Civ: 06371-9464-8326
• **WAHC does not reimburse travel to LRMC for Family Members**

MAILING ADDRESS

U.S. Army Health Clinic-Wiesbaden
Unit 24316 Box 0059
APO, AE 09005-4316

GPC ADDRESS

Flugplatz Erbenheim 1040

65205 Wiesbaden, Germany

HOST NATION CARE INFORMATION

There is NO Emergency Room at the Wiesbaden Army Health Clinic For emergencies, please go to the nearest hospital or dial DSN 117 or 112,

Commercial 0611-705-117 or 0611-705-112 for an ambulance.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

TRICARE

• Is available for walk in service for: Referral Management, Enrollment/PCS/In-processing, Host Patient Liaison from 7:45 a.m. to 3:45 p.m.

Billing/Claims from 7:45 to 11:45 a.m. for Walk-Ins

• General Telephone Number: DSN 590-1302 or CIV 06371-9464-1302 to reach all TRICARE sections 7:45 a.m. to 4 p.m.
• Medical records, translation services may be dropped off between 7:45 a.m. to 4 p.m.
• Host Nation Patient Liaisons are available 7:45 a.m. to 3:45 p.m.

All TRICARE beneficiaries are highly encouraged to download the MyCare Overseas App

The below features are available through the App:

• 24/7 Medical Assistance & Advice
• Chat directly with a local Near Patient Nurse if admitted
• Track the status of your network (off post) referral
• See approved referral authorization(s)
• The ability to locate network providers near you
• Translation Services
• Billing and Claims assistance
• Plus, much more

Host Nation Hospitals Nearby:

• Uni Klinik Mainz: Langenbeckstraβe 1, 55131 Mainz
• Horst Schmidt Kliniken: Ludwig-Erhard Straβe 100, 65199 Wiesbaden
• St Josefs-Hospital: Beethovenstraβe 20, 65189 Wiesbaden (no inpatient behavioral health, ocular injuries or pediatric emergencies)
• Strip maps to host nation hospitals are located outside the clinic.

Host nation patient liaisons are available to assist U.S. beneficiaries hospitalized in host nation medical facilities and can accompany you on your first outpatient visit.

Call DSN 590-1302, Option 4, or commercial 06371-9464-1302, Option 4.

Host nation patient liaisons can:

• Provide translation to ease language barriers between the patient and host nation providers
• Conduct follow-up visits to assess and interpret patient concerns to determine specific assistance needs
• Provide local resources for medical supplies and pharmacies
• Per request, accompany you on your first visit to a host nation provider
• Be available 24 hours a day, seven days a week, for emergency assistance

Routine inquiries should be made during normal working hours.