Health Care

27 SOMDG Mission Vision & Priorities:

Mission: People First, Medical Excellence Always.

Vision: Innovating healthcare to hold the Steadfast Line.

Priorities: SHARP

S—Support—Taking Care of People

H—Healthcare—Optimize Reliable Healthcare

A—Accessibility—Access to the Right Care at the Right Time

R—Readiness—Ready Medics, Ready Air Commandos

P—Partnership—Engage Consistently with Partners

Cannon Air Force Base (AFB) has a well-equipped, community-based, prevention-focused ambulatory care clinic. Cannon (AFB) is in the TRICARE West region. A list of TRICARE providers in the local community is available by calling the TRICARE West at 844-866-9378 option or visiting www.tricare-west.com.

• Central Appointments: 575-784-2778
• Flight Medicine: 575-784-7801
• Pharmacy Refill: 575-784-4912
• Medical Records: 575-784-4610
• TRICARE Operations & Patient Administration (TOPA) office: 575-784-2778, option 5, option 3, then 2
• Military Health System Nurse Advice Line: 1-800-TRICARE (800-874-2273), option 1 or MHSNurseadviceline.com
• TRICARE West: 1-844-866-WEST (844-866-9378)
• TRICARE West Web Admin Support: 800-440-3114

patientportal.mhsgenesis.health.mil

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Medical Care

Cannon Air Force Base has a well-equipped, community-based, prevention-focused ambulatory care clinic. It is accredited by the Joint Commission on Accreditation of Healthcare Organizations. The clinic provides acute and routine care specializing in areas of family practice, aerospace medicine, pediatrics, life skills support, family advocacy, substance abuse, women's health, physical therapy, dietary consultations, immunizations and optometry. There is also a laboratory, diagnostic imaging equipment and pharmacy.

Medical care services are offered by appointment for military eligible users. Service at the walk-in clinic is based on the urgency of the situation. The Patient Advocate number is 575-784-6975 or 575-784-0610.

Dental Care

Dental Clinic number is 575-784-4041

There is a high fluoride content in the area water which can adversely affect children's teeth. Treated water is available at the Water Treatment Plant, 107 Engineers Way, Building 336, for use at no charge. For further information, contact the Bioenvironmental Services at DSN 681-4063 or 575-784-4063.

General dental care is available for active-duty personnel. In addition, an emergency dental service is provided to dependents and retirees on a space-available basis.

In the event that required care is unavailable at either clinic, patients will be referred for care at other military or civilian medical facilities in the area. A list of TRICARE providers in the local community is available by calling the TRICARE Office at 575-904-4041/3996.

There is no emergency room at Cannon AFB. Patients are seen by appointment only. There is 24-hour ambulance service provided on base. An emergency room, available in Clovis and Portales, provides 24-hour service.