Health Care

The 96th Medical Group provides comprehensive medical care to approximately 92,000 eligible beneficiaries (active duty military members, retirees, and their families). The hospital is accredited by the Joint Commission. It currently has a six-bed intensive care unit and a 53-bed facility. As a teaching facility, the hospital has an active residency program in dentistry and family practice medicine allowing residents the opportunity to develop and enrich their clinical and academic capabilities. The 96th Medical Group provides a wide variety of outpatient services and presently supports one of the larger outpatient workloads in the Air Force.

There is an emergency room at Eglin Hospital, which is available 24/7/365.

The primary mission of 96th Medical Group is to deploy mission-ready expeditionary medical teams to combatant commands; deliver comprehensive health and readiness services to the joint community; drive innovation into every phase of medical education.

TRICARE Prime enrollees are the second priority. All other beneficiaries will be treated on a Space-A basis. This could results in patients being referred off base for medical care.

Upon reporting to their new duty station, active-duty personnel will report to the TRICARE Service Center on Boatner Road, building 2793, to enroll into TRICARE Prime. For more information on TRICARE, call 312-DSN 875-8396 or 850-883-8396.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

96th Medical Group: 850-883-8600 Mon-Fri, 0700-1600

Eglin ER: 850-883-8227 24 hrs, 7 days a week

Nurse Advice Line (NAL): 800-874-2273 24 hours, 7 days a week

TRICARE or medical bill assistance: 850-883-9048

Referral Management: 850-883-9174 Fax: 850-883-8268

Eglin Main Pharmacy: 850-883-8000 Refills: 850-883-8160

New Rxs: Text “get in line” to: 833-274-5398 Mon-Fri, 0730-1700

Humana Military/TRICARE: 800-444-5445 Mon-Fri, 0800-1800

There is a Fisher House for lodging across from the medical campus. There is a Ronald McDonald House on the campus of Sacred Heart Hospital in Pensacola for use by military members and their dependents who are referred to hospitals in the Pensacola area.