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United States Army
Army Emergency Relief
Bldg. 36000, Darnall Loop
Fort Hood, TX 76541
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
The Family Advocacy Victim Advocate Program is a specialized function within FAP that provides comprehensive assistance and liaison to and for victims of spouse and intimate partner abuse. Program staff, Victim Advocates, provides information on available resources and offers support services: assistance in developing safety plans, requesting protective orders, transitional compensation, and crime victim compensation. Victim advocates provide services to assist victims of spouse/intimate partner abuse (this includes sexual assault that occurs within a partner relationship). Victim advocates will maintain contact with the victim throughout the medical, investigative, counseling, and judicial process. Please call 254-702-4953.
A Victim has 2 reporting options. The Victim may report domestic abuse as a restricted or unrestricted report. Restricted reporting allows the adult victim to receive care and services without an investigation or involvement by parties other than those listed below:
A Victim Advocate*
Victims Advocate Supervisor*, or
Health Care Provider*
For Restricted Reporting and Hot Line Crisis Services (operational 24/7, 365 days per year), please call 254-702-4953. For Unrestricted Reporting by the victim and by third-party concerned individuals, please call the Fort Hood Report Point of Contact (RPOC), call 254-287-CARE (2273). This hotline is also operational 24 hours each day. The Fort Hood Family Advocacy Program (FAP) stands ready to assist if you are experiencing relationship challenges, pls give us a call, we are here to help.
The American Red Cross supports members of the United States military, their families, and veterans anywhere and Department of Defense civilians overseas. Some of the services the American Red Cross provides include:
•Access to Emergency Financial Assistance after local AER Duty Hours by calling 1-877-272-7337 or Download Free HeroCare App or Text GETHEROCARE to 90999
•Emergency Communication Messages 24/7/365 (Toll-Free 1-877-272-7337 or online) or Download Free HeroCare App or Text GETHEROCARE to 90999
•Summer Youth Volunteer Program
•Dental Assistant Training Program (one class per year beginning in the Fall)
•Access Disaster Relief assistance by calling 1-800-928-4271
•Lifesaving Training: CPR, First Aid, Babysitting, etc. through the American Red Cross website
For more information, contact your Fort Hood Red Cross Office at 254-287-0400 or www.redcross.org
The Army Emergency Relief (AER) office provides financial assistance to Soldiers, both active and retired, their Family Members, and the Survivors (Spouses and Orphans) of deceased Soldiers during the period of valid emergency financial needs. The AER organization is a private nonprofit organization whose sole mission is to collect and hold funds to relieve financial distress of Soldiers and their Family members. Approval of an AER loan is based on the need created by an emergency beyond the control of the Soldier.
AER's guiding principle is reflected in their motto of "Soldiers Helping Soldiers." AER will continue to be the organization of choice for Soldier and Family experiencing financial distress. Their goal is to provide a straightforward, streamlined assistance process leveraging the latest information technology.
No matter how well you have planned your move, emergencies do happen. Before you leave make sure you have all of your important papers with you, and placed in a water tight container, not packed with your household goods. Make sure you have important numbers such as Staff Duty Officer, and your Command Duty Office.