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United States Army
American Red Cross
36000 Darnall Loop, RM 1039
Fort Hood, TX 76544
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Family Advocacy Victim Advocate Program
The Family Advocacy Victim Advocate Program is a specialized function within Family Advocacy Programs that provides comprehensive assistance to victims of spouse and intimate partner abuse. FAP Victim Advocates provides information on available resources and offers support services: assistance in developing safety plans, requesting protective orders, transitional compensation and crime victim compensation. Victim advocates also provide services to assist victims of sexual assault committed by a spouse or intimate partner. Victim advocates will maintain contact with the victim throughout the medical, investigative, counseling and judicial process. Please call 254-702-4953.
A victim has two reporting options. The victim may report domestic abuse as a restricted or unrestricted report. Restricted reporting allows the adult victim to receive care and services without an investigation or involvement by parties other than those listed below:
For Restricted Reporting and Hot Line Crisis Services (operational 24/7, 365 days per year), please call 254-702-4953. For Unrestricted Reporting by the victim and by third-party concerned individuals, please call the Fort Hood Report Point of Contact, call 254-287-CARE (2273). This hotline is also operational 24 hours each day. The Fort Hood Family Advocacy Program stands ready to assist if you are experiencing relationship challenges, please give us a call, we are here to help.
The American Red Cross supports members of the United States military, their families, and veterans anywhere and Department of Defense civilians overseas. Some of the services the American Red Cross provides include:
Access to Emergency Financial Assistance after local Army Emergency Relief Duty Hours by calling 1-877-272-7337 or Download Free HeroCare App or Text GETHEROCARE to 90999. Alternatively go to https://saf.redcross.org/css https://saf.redcross.org/css > and click the lower right link create an account. As of 10 Sept 21 there are long waits on the 877 line but if one waits the call <will be answered.
· Emergency Communication Messages 24/7/365 (Toll-Free 1-877-272-7337 or online) or Download Free HeroCare App or Text GETHEROCARE to 90999. As above, alternatively go to Caution-https://saf.redcross.org/css https://saf.redcross.org/css > and click the lower right link create an account. As of 10 Sept 21 there are long waits on the 877 line but if one waits the call will be answered.
Volunteer Opportunities: both virtual and in-person on-site opportunities using DOD Covid precautions.
Summer Youth Volunteer Program cancelled due to Covid in 2021. Decision pending for 2022.
Dental Assistant Training Program [cancelled until further notice thru 2022]
Access Disaster Relief assistance by calling 1-800-928-4271
Lifesaving Training: CPR, First Aid, Babysitting, etc. Info at www.redcross.org/take-a-class http://www.redcross.org/take-a-class >
For more information, contact your Fort Hood Red Cross Office at 254-287-0400 or www.redcross.org
The Army Emergency Relief (AER) office provides financial assistance to soldiers, both active and retired, their family members, and the survivors (spouses and orphans) of deceased soldiers during the period of valid emergency financial needs. The AER organization is a private nonprofit organization whose sole mission is to collect and hold funds to relieve financial distress of soldiers and their family members. Approval of an AER loan is based on the need created by an emergency beyond the control of the soldier.
AER's guiding principle is reflected in their motto of "Soldiers Helping Soldiers." AER will continue to be the organization of choice for soldier and family experiencing financial distress. Their goal is to provide a straightforward, streamlined assistance process leveraging the latest information technology.
No matter how well you have planned your move, emergencies do happen. Before you leave make sure you have all of your important papers with you, and placed in a water tight container, not packed with your household goods. Make sure you have important numbers such as staff duty officer and your command duty office.