Emergency Assistance

Family Advocacy Domestic Abuse Victim Advocate Program

The Family Advocacy Domestic Abuse Victim Advocate Program is a specialized function within Family Advocacy Programs that provides comprehensive assistance to victims of spouse and intimate partner abuse. FAP DAVAs provides information on available resources and offers support services including assistance in developing safety plans, requesting protective orders, transitional compensation and crime victim compensation. DAVAs also provide services to assist victims of sexual assault committed by a spouse or intimate partner. DAVAs will maintain contact with the victim throughout the medical, investigative, counseling and judicial process. If you are experiencing a crisis, have questions or need assistance, please call the Fort Hood Victim’s Assistance hotline on 254-702-4953.

A victim has two reporting options. The victim may report domestic abuse as a restricted or unrestricted report.

Restricted reporting allows the adult victim to receive care and services without an investigation or involvement by parties other than those listed below:

• A Victim Advocate*
• Victims Advocate Supervisor*
• Health Care Provider*

Victims of abuse can make unrestricted and restricted reports of abuse directly to a FAP DAVA at the Victim’s Assistance Hotline (operational 24/7, 365 days per year) by calling 254-702-4953. For unrestricted reporting by third-party concerned individuals, please call the Fort Hood Installation Reporting Point of Contact; the 287-CARE hotline at 254-287-2273. This hotline is also operational 24/7 each day and accepts unrestricted reports of both adult intimate partner abuse and child abuse. The Fort Hood Family Advocacy Program stands ready to assist if you are experiencing relationship challenges. Please give us a call, we are here to help.

American Red Cross Service to the Armed Forces

The American Red Cross supports members of the United States military, their families, and veterans anywhere and Department of Defense civilians overseas. Some of the services the American Red Cross provides include:

• Access to Emergency Financial Assistance after local Army Emergency Relief Duty Hours by calling 877-272-7337or Download Free Hero Care App or Text GETHEROCARE to 90999. Alternatively go to https://saf.redcross.org/css and click the lower right link create an account. This is for home/family events requiring emergency leave, not for mishaps to service member.
• Emergency Communication Messages 24/7/365 (Toll-Free 877-272-7337 or online) or Download Free Hero Care App or Text GETHEROCARE to 90999. As above, alternatively go to https://saf.redcross.org/css and click the lower right link create an account.
• Resiliency programs that aim to build resilience, manage stress, and ease symptoms related to trauma for members of the Armed Forces & veterans such as effective communication, stress solutions & coping with deployments among others, contact our office at 254-287-0403 to request a workshop for your unit.
• Emergency financial assistance provided by American Red Cross Disaster Services if you have been affected by disaster such as a home fire and natural disaster, if you or someone you know have been affected by a home fire or other disaster, please contact us at 800-928-4271.
• Community-based resources, national support organizations as well as programs and services assisting every zip code in America provided through Hero Care resource directory. Categories for support include Food, Housing, Goods, Transit, Health, Money, Care, Education, Work and Legal.

Volunteer Opportunities: On-site or virtual, both SAF and DCS

• DCS: A Disaster Action Team volunteer provides emotional support, financial assistance, and information to help victims of housefires or other disaster-related events. After initial training shifts include responding to emergencies within 2 hours, night or day, rain or shine, either on the scene or coordinating remotely to provide immediate compassion and care.
• SAF and DCS: Event support – Volunteers may attend a range of events in the local community. Also, these amazing volunteers speak and provide briefings and presentations to various military and veteran organizations on all the Red Cross programs or support Army Medical Activity. With Hero Care Network, you can become a volunteer caseworker providing Emergency Communication Messages to active duty and deployed service members worldwide, as well as Critical Community Services to active-duty service members, their families, and veterans.
• You can access Disaster Relief assistance by calling 800-733-2767. As a Disaster Action Team volunteer, you’ll provide emotional support, financial assistance, and information to help families begin the process of recovery. After your initial training, your shifts will include responding to emergencies within 2 hours, night or day, rain or shine, either on the scene or coordinating remotely to provide immediate compassion and care.
• Event support – Volunteers are responsible for a wide range of events in the local community. These amazing volunteers are trained in public speaking and provide briefings and presentations to various Military and veteran organizations on all the Red Cross programs.
• With Hero Care Network you can become a volunteer caseworker providing Emergency Communication Messages to deployed service members worldwide as well as Critical Community Services to active-duty service members, their families and Veterans.
• Dental Assistant Training Program through DENTACT trains a limited numbers of individuals with a valid military ID card enrolled in Tricare. Message 254-287-0403 or fortHood@redcross.org Access Disaster Relief assistance by calling 800-928-4271.

For more information, or to request a briefing contact your Fort Hood Red Cross Office at 254-287-0403 and please leave voice message or email fort.Hood@redcross.org. Also, redcross.org has a wide range of information on multiple facets of the American Red Cross activities.

Army Emergency Relief

The Army Emergency Relief (AER) office provides financial assistance to soldiers, both active and retired, their family members, and the survivors (spouses and orphans) of deceased soldiers during the period of valid emergency financial needs. The AER organization is a private nonprofit organization whose sole mission is to collect and hold funds to relieve financial distress of soldiers and their family members. The approval of an AER loan is based on needs created by an emergency beyond the control of the soldier.

AER's guiding principle is reflected in their motto of "Soldiers Helping Soldiers." AER will continue to be the organization of choice for soldier and family experiencing financial distress. Their goal is to provide a straightforward, streamlined assistance process leveraging the latest information technology.

The Fort Hood AER office hours of operation are Monday, Tuesday, Wednesday and Friday 7:30 a.m. to 4:30 p.m., Thursday, 11 a.m. to 4:30 p.m., closed weekends and federal holidays, call 254-287-4227. For emergency financial assistance after-duty hours, contact Army Emergency Relief and select “Apply for Assistance”.

No matter how well you have planned your move, emergencies do happen. Before you leave, make sure you have all of your important papers with you and placed in a watertight container, not packed with your household goods. Make sure you have important numbers such as staff duty officer and your command duty office.

Helpful Phone Numbers:

• Installation Reception Center Staff Duty: 254-368-1768
• USO 254-768-2770
• Fort Hood SHARP 254-319-4671/ 254-287-9487
• III Armored Corps EO Hotline 254-287-6242
• Suicide Prevention 800-273-8255 OR TEXT (988)
• Chaplain 24/7 254-287-5427/4357
• DoD Safe Hotline 877-955-5247
• Child Youth Services 254-553-0476/ 254-287-2087
• TRICARE 800-600-9332
• Carl R. Darnall Army Medical Center 254-288-8000
• Army Community Service (ACS) 254-287-4227
• Military Police 254-288-1024 or 254-288-1131
• Army Emergency Relief (AER) 254-288-7292
• Military & Family Life Counseling (MFLC) 254-553-4705
• Fort Hood Veterinary Center 254-287-2823

If you have any questions, please contact the Fort Hood Installation Reception Center Staff Duty Desk at 254-368-1768 or email us at pcsforthood@army.mil. Welcome!