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United States Army
Carl R. Darnall Army Medical Center
Santa Fe Avenue
Fort Hood, TX 76544-4752
Health care services provided by the Department of Defense are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
Carl R. Darnall Army Medical Center, 128-bed hospital,5 primary care clinics, 4 Troop Medical Clinics, 22 specialty clinics. Serves soldiers, family members, and retirees supported by Fort Hood. To receive health care at Darnall and its clinics, family members must be enrolled in TRICARE Prime. Appointments 254-288-8888 or 800-305-6421; benefits/Tricare 800-406-2832.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit Request Copies of Medical Records.
Carl R. Darnall Army Medical Center, 128-bed hospital, seven clinics. Serves soldiers, family members, and retirees supported by Fort Hood. To receive health care at Darnall and its clinics, family members must be enrolled in TRICARE Prime. Appointments 254-288-8888 or 800-305-6421; benefits/Tricare 800-406-2832.
Determines your eligibility for healthcare, among other benefits. Whenever you marry, become a parent, divorce or move, your benefits are affected. It is very important that service members update information in the DEERS database. Newborns must be registered in DEERS and TRICARE within 60 days of birth. If information is not current when you or your family seek healthcare, you may be responsible for some of the cost. You can update DEERS information at the ID Card Section, Copeland Soldier Service Center, Bldg. 18010 or call 1-800-538-9552 to verify enrollment.
Installation Specific Information
Welcome to Fort Hood and Carl R. Darnall Army Medical Center (CRDAMC)
At CRDAMC, we are committed to providing our Service Members, Families, and Veterans quality, patient-centered care to promote a medically ready force and a healthy community. Because of this commitment, a team of the best-educated, professional physicians, nurses, therapists, technicians, dieticians, and other allied health care providers, along with a dedicated administrative staff work around the clock to ensure quality medical care and superior patient experience.
The Defense Enrollment Eligibility Reporting System (DEERS) determines your eligibility for healthcare, among other benefits. Whenever you marry, become a parent, divorce or move, your benefits are affected. It is very important that service members update information in the DEERS database. Newborns must be registered in DEERS and TRICARE within 60 days of birth. If information is not current when you or your family seek healthcare, you may be responsible for some of the cost. You can update DEERS information at the ID Card Section, Copeland Soldier Service Center, Bldg. 18010 or call 1-800-538-9552 to verify enrollment.
Active Duty Service Members:
Active Duty service members receive healthcare at troop medical clinics and health clinics designated by their units in most cases. Active Duty service members are automatically enrolled in TRICARE Prime and your enrollment is transferred to Fort Hood during inprocessing. When care cannot be provided at Fort Hood, you may be referred to other military treatment facilities or to civilian medical centers. Active Duty service members must have a referral and authorization for all non-emergency care received outside CRDAMC.
Active Duty Family Members:
TRICARE Prime enrollment and transfer of Prime enrollment to Fort Hood is NOT automatic for Active Duty Family members. Enrollment can be completed or transferred at www.tricare.mil or by calling Humana Military at 1-800-444-5445. TRICARE Prime has NO enrollment fees or out of pocket costs for care managed through CRDAMC. Active Duty Family members are assigned to one of six family care clinics, three of which are community based clinics conveniently located in Copperas Cove, Killeen, and Harker Heights. Failure to transfer your enrollment/PCM to Fort Hood could result in access to care issues and out of pocket costs.
To make or cancel an appointment, call Patient Appointment Service, (254) 288-8888 or 1-800-305-6421, (Monday through Friday, 7 a.m. to 4 p.m.) or go online at TRICARE Online, 24 hours a day.
TRICARE Online (TOL)
TOL is an online patient-focused portal providing beneficiaries who receive care within CRDAMC access to their online healthcare information and various services including appointments, appointment reminders, prescription refills, secure messaging, and health risk assessments. Registration is quick and easy! Go to TRICARE Online.
Army Medicine Secure Messaging Service (AMSMS)
AMSMS brings your healthcare team to you, wherever you are, any time of day. It allows you to communicate with your primary care provider through secure email about non-urgent healthcare matters, so your care team can respond during business hours. With online services from AMSMS, you can consult your provider, request appointments, referrals, medication and lab or test results. Visit your primary care clinic for more details.
Nurse Advice Line
The Nurse Advice Line is available 24 hours a day, 7 days a week, to all military healthcare beneficiaries. Receive advice about urgent health issues, guidance on non-emergency situations, and information about self-care for injuries and illnesses. Call the Nurse Advice Line at 1-800-TRICARE (874-2273); Option 1
TRICARE Prime for Emergency Medical Care
Your ID card validates eligibility for emergency medical care. Active Duty service members should receive all emergency care at the nearest Military Treatment Facility (MTF) if possible. If you are admitted to a civilian facility, contact the nearest MTF, your unit, and Carl R. Darnall Army Medical Center (CRDAMC) by dialing 1-888-833-2607 or 254-553-1846 as soon as possible. If you are traveling out of the local area and need urgent care, visit the nearest MTF. If there is no MTF nearby, call HUMANA at 1-800-444-5445 or 1-800-305-6421 option # 4 for medical care instructions. The fax number is 1-254-553-1818/1819. Routine care will not be authorized while traveling.
A military ID card validates eligibility for emergency medical care. If you are traveling out of the local area and need urgent care, call HUMANA at 1-800-444-5445 for a medical care authorization or information on where to access emergent/urgent care. Emergency care in a hospital that does not result in an admission does not require pre-authorization. You must have an authorization for urgent care which is not received in an emergency room. Routine care will not be authorized while traveling.
Medical claims must be submitted to TRICARE South Region, Claims Department, and P.O. Box 7031, Camden, SC 29020-7031.
If your emergent or urgent care visit generated a prescription, it can be filled at an MTF pharmacy, or any TRICARE network pharmacy. If you need assistance, call Express Scripts at 1-877-363-1303.
Important Phone Numbers:
Troop Medical Clinic #12
Appointment Line and Cancellations
254-288-8888 or 1-800-305-6421
Family Medicine Residency Clinic
CRDAMC Information Desk
Women’s Health Clinic
Internal Medicine Clinic
Nurse Advice Line
1-800-TRICARE (874-2273); Option 1
Killeen Medical Home
Health Care Benefits Advisors
Harker Heights Medical Home
Referral Management Branch
Copperas Cove Medical Home
Exceptional Family Member Program (EFMP)
Russell Collier Health Clinic
Military One Source
Thomas Moore Health Clinic
Bennett Health Clinic
254-288-8911 or 1-800-351-3636
Monroe Health Clinic
Emergency Room, CRDAMC
Patient Advocate Office
Warriors in Transition Unit (WTU)
Armed Services Blood Program (ASBP) Blood Donor Center
The Robertson Blood Center is your military blood donor center at Fort Hood and is a part of the Armed Services Blood Program - the official military blood program. The Soldiers and staff collect blood donations in support of troops and families deployed worldwide. The blood donor center is located in Building 2250, 761st Tank Battalion Avenue, next to the Thomas Moore Clinic. The operating hours are Monday - Wednesday, and Friday, 7:30 a.m. until 3:30 p.m. Thursday hours are 12:00 p.m. until 3:30 p.m.
You may sign up to donate online, or to schedule a blood drive, call the blood donor recruiter at 254-287-5938. For donor related questions, please call 254-285-5808.
Important Phone Numbers
Medical claims must be submitted to TRICARE South Region, Claims Department, P.O. Box 7031, Camden, SC 29020-7031.