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Defense Logistics Agency
74 Washington Avenue North
Battle Creek, MI 49037-3084
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
The CAC card is the principle identity credential to gain access to this installation. DoD and contractor employees are required to swipe their CAC in the building card readers located at all entrances to gain access to the facility. Upon entering the door, you must hold up and show the CAC to the security officer standing post at the entrance.
CAC office daily hours of operation are Monday, Tuesday and Wednesday 8:00 a.m. to 11:00 a.m. & 12:00 p.m. to 2:30 p.m.; Thursdays 8:00 a.m. to 9:00 a.m. and 12:30 p.m. to 2:30 p.m.; Fridays 10:00 a.m. to 11:30 a.m. and 12:30 p.m. to 2:30 p.m. NOTE: Last appointments for the day are at 2:30 p.m. CAC Office is closed on all Federal Holidays.
CAC's are issued by appointment only. If you have questions, need specific information or would like to schedule your appointment please contact the CAC office at phone number 269-961-4730 or for Military DSN 94-312-661-4730. During non-duty hours, we have an answering machine available for you to leave a message. If you would like to schedule an appointment, follow the link https://rapids-appointments.dmdc.osd.mil/?AspxAutoDetectCookieSupport=1 If any day on the appointment calendar is green then that day has available appointments. If any day on the appointment calendar is gray then all appointments for that day are taken. The CAC office is located in room 2-1-62 of the HDIFC and our address is: DLA Installation Support at Battle Creek74 Washington St. North, Battle Creek, MI 49037-3084
The following items, if applicable to you, should be brought when you in-process for your CAC or Dependent ID.
Civil Service Employees:
Civil Service Employees Deployed overseas:
Civil Service Retirees:
Military Ready to Retire:
CAC's: Military or Civilian, Retirees - Military or Civilian, and Dependent ID card renewal:
Military Children under age 21:
Note: ID cards are not required for children under 10 years, however, if the Sponsor is divorced or the child has parents that are Dual Military, or for medical reasons, these children may be issued ID cards before the age of 10 depending on the circumstances involved.
Military Children - Full- time Students (Age 21-26):
Any other questions follow the link below or contact the CAC office direct at 269-961-4730.
Short-term government housing is now available at the the Fort Custer Education Center website https://minationalguard.dodlive.mil/fort-custer-training-center/ as well as contact information, rates, and reservations. Temporary Lodging in the area is available at executive style suites off of the installation in the local community hotels. Several of the local apartment complexes are now offering short term leases for transient housing, some leases are as short as month-to-month. All of the options listed here require advance reservations. These services are provided on a need to have while waiting for household goods, house hunting, or housing to be built. Be sure to ask about your pets when making your reservations. Some allow pets, while others do not.
For more information or assistance, please call the installation Family Advocacy Program Manager (FAPM) at 269-961-4051.
The Hart Dole Inouye Federal Center (HDIFC) is a "closed" facility; access requires issuing visitors ID Cards and vehicle placard. For new employees arriving at the facility; you will receive temporary visitors ID card until your Common Access Card (CAC) ID card is issued. You may also receive a decal for your vehicle provided you have all the documentation required below; otherwise you will be issued a temporary parking placard.
The HDIFC Visitor Center is located at the Washington Street entrance. The lobby is attended by security officers from 6:00am to 5:00pm, Monday through Friday, except for federal holidays. Visitors must enter the facility through the Washington Street lobby during normal duty hours.During non-duty hours, visitors will enter the facility through the Champion Street entrance. You may contact the security officer at the Security Control Center by using the intercom located outside the Champion Street entrance.
A visitor's badge is required; and visitors must be escorted at all times by a designated HDIFC sponsor. The visitor badge or CAC must be worn above the waist on the front of your clothing and visible at all times.Parking decals or permits are required for parking in the HDIFC parking lots. Temporary parking permits may be obtained from the security officers at the Washington Street entrance during normal duty hours and the Security Control Center located at the Champion Street lobby during non-duty hours. Two-hour visitor parking does not require a permit.
Documents required for Vehicle Registration: You must present your state vehicle registration and driver's license. DoD and contracted employees working at this facility are required to have an HDIFC parking decal affixed to their windshield. If the vehicle in use does not have a parking decal, the employee or contractor must follow the above instructions to get a temporary parking decal.
Sponsorship for civilian employees
Once the supervisor has been advised of the candidate's position acceptance, the supervisor assigns a sponsor for the new-hire. Soon after you have been notified that the job is yours with the firm offer letter, you will receive a phone call from your sponsor. Your sponsor will be able to answer your questions and or concerns. You will receive a selection confirmation letter that explains that you are to report to the Hart-Dole-Inouye Federal Center (HDIFC) using the Washington St. entrance. Ask the guard to call the representative identified in your firm offer letter. Once the representative completes the in-processing with you, the representative will call your sponsor or supervisor and inform them that you are ready to begin your first day at the HDIFC. You will be greeted by your sponsor or supervisor, and escorted to your work area to meet your management team and co-workers.
Sponsorship for military members
For personnel reporting to DLA Disposition Services please contact Resource Management, Support Branch Military Programs Coordinator via email at DispSvcsActiveDutyMP@dla.mil or Commercial (269)961-4645 or DSN 312.661.4645. The office will be notified in advance and be provided with a copy of reporting members orders. Military member will be contacted directly and provided additional guidance/information/instructions along with sponsor POC information to ensure the process will be a smoother transition.
The Military Human Resources Office processes the new gain into the Army, Navy and Air Force Systems for both finance and personnel actions. The Marine Corp personnel are in-processed by applicable Directorates.
If you get married before you PCS or enroute to your new duty station, you must inform your commander and follow the procedures exactly as you are given; the military will not pay for travel and housing of your spouse if you do not follow proper procedures.
Be sure to submit proper leave request prior to taking permissive leave for a house hunting trip. Contact the hiring HRO representative for more information.