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Defense Logistics Agency
74 Washington Avenue North
Battle Creek, MI 49037-3084
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
For military and family members, ensure that TRICARE agrees with your "emergency" assessment and get authorization for treatment whenever possible. For medical care in route, if you are active duty you should use DOD facilities (any branch of service), if possible, or the Veterans Administration Facility. If none of the above is available, use civilian facilities. Take the bill to your next base and process it at your gaining medical facility. Family members should try to use DOD medical facilities for emergency medical care in-route. Civilian care will be cost-shared under TRICARE. Emergency care will not require a non-availability statement, but non-emergency care may require one. Contact your TRICARE provider to inform them of your circumstances. If you are not covered by TRICARE, contact your current medical insurance for approvals and guidance.
Important Emergency Numbers
The American Red Cross is available for emergency assistance anywhere you may be. Contact the nearest chapter; by calling 1-800-RED-CROSS (1-800-733-2767) or go to https://www.redcross.org/get-help.html click on Get Help; click on Military Services. The Red Cross can sometimes help with Emergency Communication, Financial Assistance, Deployment, Information & Referrals, and Help for Veterans.
If there is an in transit emergency - you must first call your sponsor and then call the unit you are assigned to, asking for any delays en route that you might need. If you need further help or guidance contact the Family Support Center at the base you are going to.
Emergency while Traveling
If you have an emergency while traveling, you can seek assistance from any branch of the Armed Services or the American Red Cross by calling the following toll free number, 1-800-RED-CROSS (1-800-733-2767).
If you experience an emergency while traveling between assignments, locate the nearest military installation for help. If you are a military member, you may be able to obtain assistance from the Air Force Aid Officer at the Family Support Center, Navy Emergency Relief, or Army Emergency Relief. All the services have cross-service agreements to assist members during times of emergency.
Make sure you have important phone numbers such as numbers for your former Commander and your new Commander, Orderly Room/Duty Office, Command Post, and your sponsor. They can be invaluable in case of an emergency while in transit. It is important for you to contact someone at your gaining unit and let them know where and how you are if you are in an emergency and delayed.
For all CONUS on-site emergencies, please call 269-961-5555. Sexual assaults, please call the Sexual Assault Response Team at 269-961-7125 or 312-661-7125; Anytime of the day, on or off site, you may also call The Calhoun County Sexual Assault Services at 888-383-2192 (24 hour service, 7 days per week).
Call your automobile insurance agent, or AAA, if you are a member, or on-line find the nearest road service; depending on the emergency utilize 911.