Emergency Assistance

Base Police: Emergency: 757-444-3333; non-emergency: 757-444-2324.

Base Fire Department: Emergency: 757-444-3333; non-emergency: 757-444-2324. 

Family Advocacy Program (FAP): located in building U-111, Phone: 757-444-2230. Fleet and Family Support Center (FFSC) Norfolk FAP provides clinical assessment, treatment and services for service members, their intimate partners, and family members involved in allegations of domestic abuse and child abuse. The FAP provides a variety of interventions and treatment services to meet the needs of individuals and families. It provides counseling, clinical case management, treatment groups, and refers families to military and civilian resources as appropriate.

Domestic abuse victim advocates, or FAP VAs are available to victims of domestic abuse. FAP VAs help those impacted by abuse and explain options for reporting abuse, assessing risk, developing safety plans and linking to other resources. FAP VAs can be reached at 757-444-2102 or call the National Domestic Violence Hotline at 800-799-SAFE or 800-799-7233.

Sexual Assault Prevention and Response (SAPR): located in building U-111, Phone: 757-444-2230 / After hours call 757-438-3504 / For immediate assistance, contact the Safe Helpline at 877-995-5247. SAPR provides victim advocates, resource information and counseling referrals for victims of sexual assault. SAPR provides command support with SAPR advocates and point of contact training as well as the SAPR Advocates Forum. 

The American Red Cross helps members of the military, veterans and their families prepare for, cope with, and respond to, the challenges of military service.

Emergency Communication - delivers verified messages to deployed service members during emergencies at home. 

Financial Assistance - works in partnership with military aid societies to provide quality, reliable financial assistance to eligible applicants.

Information and Referral - offers confidential services to all members of the military, veterans, and their families by connecting them with local, state and national resources.

For assistance, call 877-272-7337 or visit our website for more information on Services for Military & Veteran Families.

Navy-Marine Corps Relief Society provides several programs and services to assist active duty and retired Sailors, Marines and their families in financial need to help with such things as emergency transportation, food, rent, essential vehicle repairs, medical bills, and more.

Programs and services include: Financial Assistance and Quick Assist Loans, Emergency Travel, Visiting Nurses, Budget for Baby, Disaster Relief, Education Assistance, Thrift Shops

For more information or to make an appointment, call 757-322-1171. Naval Station Norfolk's NMCRS office is located in building SDA 344, 7928 14th St, Norfolk, VA.

Remember while traveling to hand carry important documents such as your PCS orders, vehicle documentation, financial information, legal documents, school records, medical records, and perscriptions. To learn more, read What to Hand Carry When You Move 

Store important telephone numbers in your phone, but also write them out and carry them with you in case your phone is lost, stolen, or damaged.

Remember to contact your sponsor and your next duty station in case an emergency arises.

The Fleet and Family Support Center Norfolk can provide up to date information on military and community resources in the local area and beyond. If you have questions or concerns and need a starting point call FFSC Norfolk at 757-444-2102.

The Salvation Army Hampton Roads Area Command serves south side Hampton Roads and its surrounding communities with programs and locations that serve families in need with emergency assistance, housing, substance abuse treatment, youth enrichment opportunities, spiritual care and emergency disaster services. For more information and to inquire about services call the Hampton Roads Area Command at 757-543-8100.

Emergencies can happen no matter how much planning you do, so part of your plan needs to be "What If." 

If an emergency occurs while in transit, contact the nearest military installation for assistance and contact your sponsor so they can keep your gainnig command informed.

If you are not near a military installation and/or your emergency occurs after hours, contact the American Red Cross, 877-272-7337.

If a financial emergency occurs, you can request Navy-Marine Corps Relief Society assistance through the American Red Cross.

Military One Source is available 24/7 and can provide you with resources by calling 800-342-9647.

2-1-1 VIRGINIA - 2-1-1 Virginia has a free state-wide Information & Referral system that provides a wide variety of health and human service referrals. You can access their database or you can talk with a certified call specialist by dialing 2-1-1 toll free, seven days a week from 8:30 a.m. to midnight.