Check-in Procedures

Military members entering Gate 3 (Watson Gate), open 24 hours a day, should report directly to their unit commander support staff office. If you were not provided with this information by your sponsor, you will be directed to the Military Personnel Flight office, during duty hours, in Building 767 on Ninth Street. After duty-hours report to the 24-hour arrival point in Building 557 on Club Drive; Pine Oaks Lodging Office.

The Visitor Control Center can be reached at 478-926-4208.

Gate Hours:

• Gate 14, the Russell Parkway gate: Open every day from 5 a.m. to 10 p.m. 
• Gate 5, the MLK Boulevard gate: Closed Temporarily
• Gate 15, the Air National Guard gate: Closed
• Gate 3, the Watson gate: Open 24/7
• Gate 1, the Green Street gate: Mon-Fri (except holidays) from 5 a.m. - 6 p.m.
• Gate 7, the commercial vehicle search area (located between Russell Parkway and MLK Jr. Boulevard off Georgia Highway 247): 
  Mon-Fri from 6 a.m. to 4 p.m.

The first full duty day after arrival, your sponsor should take you to your unit's Commander Support Staff (CSS) within your assigned unit. CSS will schedule an appointment for In-Processing. Bring all hand carried records with you for In-Processing. The CSS will also schedule you for the mandatory Newcomer Orientation conducted by the Military and Family Readiness Center.

Civilians being assigned to Robins Air Force Base should report to their assigned CSS office. For more information, please visit the Civilian Personnel Office, Building 255. You may contact the office at 312-472-0601 or 478-222-0601.

You will need to bring two copies of your orders to Finance Customer Service so that your financial records can be updated for your permanent change of station move. Your finance office will also brief you on your authorized PCS financial entitlements to include BAS, BAH, direct deposit, advance pay, per diem, mileage, dislocation allowance, and temporary lodging expense. It is important to keep all receipts for filing your travel voucher upon arrival. If you have any questions, contact your servicing Finance office to assist you with any PCS entitlements.

NOTE: You must receive concurrent travel approval from the gaining MPF when taking family members to the new duty station.

Telephone Access

Defense Service Network Dialing Instructions

The DSN is the provider of long-distance communications service for the Department of  Defense. Every installation has a special DSN number and the numbers vary by world-wide location. In order to place a call using DSN, the caller must be using a military phone on an installation. Cell phones cannot dial DSN numbers. When dialing a DSN number from a United States installation to another United States installation, it is unnecessary to dial the DSN 312 area code. When dialing a DSN number to/from overseas locations, the DSN area code must be included. The operator can be reached at commercial 478-926-1110. Please note that long distance charges may be incurred.

When placing calls on base to other on-base phones, use DSN prefix and the number (472-XXXX, 497-XXXX, 468-XXXX and 241-XXXX).

All commercial telephone numbers on Robins AFB have 222, 926, 327, or 201 prefixes. When calling onto the base from an off-base phone, dial the area code then desired prefix, then the four-digit number. The area code is 478. To call from one on-base phone to the other, callers must dial a seven-digit number using the DSN prefix. For example, commercial numbers starting with 926 will be reached by dialing 468 and then the last four. DSN prefixes are as follows: DSN 241 = 201 commercial, DSN 468 = 926 commercial, DSN 472 = 222 commercial, and DSN 497 = 327 commercial.

Your sponsor should arrange to meet you upon arrival. If not, contact your unit Command Support Staff (CSS) or First Sergeant immediately upon arrival. 

Your sponsor will be instrumental in assisting with your arrangements, answering your questions and meeting your PCS needs.

Traffic Management Flight Inbound Personal Property

If you shipped personal property to Robins Air Force Base, you must contact TMO to verify your shipment at 478-222-0119/478-222-0134. Upon the arrival of your shipment, your assigned shipping company has two hours to arrange delivery or to place shipments in storage. Prompt notification is necessary to avoid unnecessary storage and extra handling. A delay in contact with your shipping company can result in weeks of undue hardship for you and your family waiting for household goods.

Claims

If you have damage to your household goods shipment, you may file the loss/damage report directly with the carrier or you may file it online with the Air Force Claims Service Center. If you are having difficulty locating the contact information for the carrier the TMO office can assist 8 a.m.- 4 p.m. Monday thru Friday. You have 180 days from the delivery of your household goods shipment to file a claim. Do not let the 180 day period slip away. Contact the Air Force Claims Service Center at 877-754-1212.

Temporary Household Goods Items Loaned Out

Active-duty members and Department of  Defense civilians making permanent change of station moves may borrow basic household items (dish packs, tables and chairs, etc.) while waiting for their departure or upon arrival to Robins Air Force Base. The Loan Locker is located within Outdoor Recreation, 706 10th Street, Building 984.  Newcomers or Sponsors with a copy of the in-bound members PCS orders may contact Outdoor Recreation at 478-926-4001 or DSN 468-4001 for available items. Most of these items may be checked out for a period of  30 days. Be sure to bring a copy of your PCS orders.

Also, check in with the Robins housing office for information on temporary and permanent housing.

Child Care for PCS

Active-duty Air Force members, including Air National Guard and Air Force Reserve members activated under Title 10 for more than 15 days, who are on PCS orders, are eligible to receive a Child Care for PCS certificate from the Robins Military and Family Readiness Center. This voucher authorizes members 20 hours of  free child care with certified Family Child Care providers on base or affiliated homes off base. Contact the Military and Family Readiness Center for more information at commercial number 478-926-1256 or DSN 312-468-1256.

Forwarded Mail

If you forwarded your mail to the general delivery address at Robins must check for your mail at the Post Office, 740 Macon St. Robins, temporary lodgers can receive general delivery mail at the post office.

General Delivery Address: 740 Macon Street PCS Box 5000, Robins AFB GA 31098

Relocation Assistance

Contact the Robins Military and Family Readiness Center for all your in-bound relocation needs or if you have questions or concerns regarding relocation.

During your Permanent Change of Station (PCS) hand-carry your family record file(s) to include medical and dental records along with copies of your orders, phone numbers of family and friends, duplicates of car and other important keys, home inventory of household goods plus pictures and receipts.

 If you have school-age children ensure you have a copy of their education records from the previous school, social security cards and birth certificates.

Don't forget to hand-carry all forms to identification to include Passports!

Passports and Visas

Ensure member and/or dependents have the required passports and/or visa prior to final out-processing. Member and/or dependents are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or dependents. Members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or dependents.

These actions are necessary to prevent unforeseen hardships to the military members and their families. Therefore, as a last reiteration, it is essential, members do not out-process without having the appropriate passports/visas for themselves (if applicable) and/or dependents.

Contact Pine Oaks Lodge on Robins Air Force Base to make reservations at the installations Inn prior to your arrival: Commercial: 478-926-2100 or DSN 312-468-2100.

Pets are allowed in some lodging designated units, if available and for an additional fee of $10 per night. There are breed restrictions so ensure you contact the office in advance to discuss your stay.

For more information on Department of Defense Lodging visit: https://af.dodlodging.net/propertys/Robins-AFB.

The most important person to you during your move is your Sponsor. If you have not be assigned a Sponsor and you are within 90 days of your arrival contact your Commander's Support Staff (CSS), or Military Personnel Flight Customer Service at your losing base and ask that they request one for you. Your sponsor will be instrumental in making your arrangements, answering your questions and meeting you, personally, upon your arrival at your new base.

Sponsors are the key to assisting you and your family with getting acclimated to your new Installation.  

Sponsors can also be requested through the MilitaryInstallations.mil webpage. Search for Robins AFB on MilitaryInstallations;  in the left-hand column submit an email directly to the Military and Family Readiness Center utilizing the "email" link and in the "Subject" Add the words "Sponsorship". In the designated box provide contact information so that the Relocation Assistance Program Manager can contact you directly to assist with your request. For additional information about Sponsorship, you can contact the Robins Military and Family Readiness Center at Commercial: 478-926-1256 or DSN 312-468-1256.

If you get married before your Permanent Change of Station (PCS), you must inform your Military Personnel Flight (Outbound Assignments section) and the base Defense Enrollment Eligibility Reporting System (DEERS) office. Follow their procedures for adding your spouse to your orders exactly as they are given to you. The military will not reimburse for travel and housing of your spouse if you do not follow proper procedures. The new military spouse must be on the travel orders.

Forwarding Address

General Delivery Address for Robins AFB:
Name
Macon St., PSC Box 5000
RAFB, GA 31098