Relocation Assistance

Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:

• PCS planning: Most relocation assistance programs offer consultations to help you with the moving process. If this your first military move, your first time moving overseas or you have challenging or complex circumstances contact your installation Relocation Assistance Program as soon as possible for support.
• Plan My Move: An online Defense Department relocation tool that provides you with customizable checklists and links to helpful resources for the tasks ahead.
• Military OneSource: A website and call center that offer 24/7 support for moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move. For comprehensive moving resources and information, including Defense Personal Property log in details, visit Moving Your Personal Property.
• Workshops and briefings: Workshops vary by location. You may find classes on housing options, moving with children, moving with pets and more.
• Predeparture briefings: These sessions provide essential information about your move and may be required for some populations.
• Special needs: If you have a child or family member enrolled in the Exceptional Family Member Program, contact your installation EFMP-Family Support office to assist you.
• Settling-in services: Look for welcome programs or local area tours that may offered. Overseas services may include introductory language classes and cultural awareness activities.
• Foreign-born spouse support: Assistance includes information and referral to resources such as immigration and naturalization.
• Emergency assistance: Sometime emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance, as well as information and referrals.
• Authorized housing flexibility options: Eligible service members with PCS orders may be entitled to flexibilities such as extended stays in government housing and early housing eligibility. Contact your military personnel office for more information.
• Spouse licensure reimbursement: Your service branch may reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. See this Military OneSource article Transferring Your Professional License for more information and specific service branch policies.

Newcomer's Right Start briefings are traditionally held on the third Wednesday of each month, from 7:30 a.m. until 12:45 p.m. Newly-arrived personnel should in-process with their new unit, where they will be scheduled to attend an upcoming Newcomer Orientation (Right Start) at the Heritage Club. It is mandatory  that service members attend Right Start within 30 to 60 days of arriving at Robins Air Force Base. Spouses are highly encouraged to attend.

Installation Information

The Military and Family Readiness Center (M&FRC) is the focal point for relocation assistance. The M&FRC staff also collaborates and coordinates with other federal, state and civilian agencies that provide relocation and other assistance services. The program also offers numerous pamphlets, handouts, seminars and one-on-one consultations to assist with the relocation process.

Relocation is a challenge; it's never easy to leave behind family and friends. The key to success is using the Relocation Assistance Program (RAP). The RAP office is equipped to answer your questions or refer you to the appropriate agency. Active-duty military will be scheduled by the unit command support staff upon in-processing. Newcomer Orientation (Right Start) is a mandatory briefing for active duty members. Department of Defense civilians will be given instructions from the Civilian Personnel Office to attend the Newcomer’s briefing.

Active-duty Air Force members may utilize the Child Care for PCS Program, sponsored by the Air Force Aid Society.  This program provides parents the opportunity to have their children cared for while they are getting ready to leave their current base or arriving at a new base; while packing, unpacking, out-processing, in-processing, house hunting, attending briefings, etc.  Twenty hours of care per child is paid for by the Air Force Aid Society for all active-duty Air Force members. Certificates are issued by the M&FRC to Air Force members or spouses on PCS orders and may be used only at the base where issued. Certificates are good for childcare within 60 days of PCSing. Childcare is authorized at both departure base and new base, if program is available. Childcare will be provided through licensed Family Child Care homes.