Health Care

The 78th Medical Group provides medical care to service members and their families. The appointment desk can be reached by calling 478-327-7850. The 78th Medical Group does not have emergency services/emergency room. Ambulance service is provided by Houston County Medical Center from 7 a.m. until 6 p.m., Monday-Friday, from their on-base location at the 78th Medical Group. All other times they respond from off-base. In either case, dial 911 for an ambulance response.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Emergency Services

The 78th Medical Group does not have emergency services or an emergency room. Ambulance services are provided by Houston County Medical Center from 7:00 a.m. - 4:00 p.m., Monday-Friday, from their on-base location at the 78th Medical Group. At all other times, they respond from off base. In either case, dial 911 for an ambulance response. 

Emergency medical situations:

Call 911 for an ambulance or go to the nearest emergency room/department.

If you call 911 and you live on base, Robins Clinic Ambulance Service will transport you to a civilian emergency room/department. During administrative hours, on weekends or holidays or after 6 p.m., Houston Medical Center will transport.

Once you arrive in the emergency room/department, show your TRICARE Card/Military ID.

Notify Primary Care Manager within 24 hours of visit.

• Location: 1601 Watson Boulevard, Warner Robins, Georgia 31093 
• Telephone: 478-922-4281. 

Examples of medical emergencies:

• Allergic emergency - difficulty breathing, hives all over due to insect stings, medication, food allergy, etc.
• Respiratory emergency - difficulty breathing, wheezing, asthma attack, croup, choking.
• Cardiovascular emergency - very fast heart rate or slow rate with symptoms of lightheadedness, weakness or shortness of breath.
• Diabetic emergency - marked by elevated or very low blood sugar, uncontrolled nausea and vomiting.
• Drug overdose or poisoning - Call Poison Control at 1-800-222-1222 for directions before emergency room care.
• Trauma - any head injury causing loss of consciousness, nausea, vomiting, blurred vision, altered mental state or multiple trauma to different parts of the body (for example: a fall, motor vehicle accident, burns or deep cuts that require sutures)
• Seizures
• Fever of 100.5 degrees or greater in a child less than two months of age (A child with a fever and with an altered mental state and progressing rash needs immediate evaluation.)
• Uncontrollable bleeding dental emergencies - traumatic injuries, uncontrollable bleeding, facial swelling (worsening dental infection) or severe pain uncontrolled by medication.

Routine and Urgent Care

For routine care, contact your primary care manager Monday-Friday 7:30 a.m. -4:00 p.m. at 478-327-7850. For appointments, call 478-327-7850. While out of the area, you may contact your PCM by calling 800-537-2137.

Robins Air Force Base doesn’t offer urgent care services.

If you’re unsure about whether you need urgent care, contact the Military Health System Nurse Advice Line to speak to a registered nurse. Visit MHSNurseAdviceLine.com for web chat and video chat or dial 1-800-TRICARE (874-2273) Option 1.

The appointment desk can be reached by calling 478-327-7850. Have your sponsor's Social Security number with you when you call.

If you need an ambulance, dial 911, not the appointment desk.