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Department of the Air Force
78th Medical Group
655 Seventh Street
Robins AFB, GA 31098
Health care services provided by the Defense Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
The 78th Medical Group provides medical care to service members and their families. The appointment desk can be reached by calling 478-327-7850. The 78th Medical Group does not have emergency services/emergency room. Ambulance service is provided by Houston County Medical Center from 7 a.m. until 6 p.m., Monday-Friday, from their on-base location at the 78th Medical Group. All other times they respond from off-base. In either case, dial 911 for an ambulance response.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.
The 78th Medical Group does not have emergency services or an emergency room. Ambulance services are provided by Houston County Medical Center from 7 a.m.-4 p.m., Monday-Friday, from their on-base location at the 78th Medical Group. At all other times, they respond from off base. In either case, dial 911 for an ambulance response.
Emergency medical situations:
Call 911 for an ambulance or go to the nearest emergency room/department.
If you call 911 and you live on base, Robins Clinic Ambulance Service will transport you to a civilian emergency room/department. During administrative hours, on weekends or holidays or after 6 p.m., Houston Medical Center will transport.
Once you arrive in the emergency room/department, show your TRICARE Card/Military ID.
Notify Primary Care Manager within 24 hours of visit.
Examples of medical emergencies:
Allergic emergency -- difficulty breathing, hives all over due to insect stings, medication, food allergy, etc.
Respiratory emergency -- difficulty breathing, wheezing, asthma attack, croup, choking
Cardiovascular emergency -- very fast heart rate or slow rate with symptoms of lightheadedness, weakness or shortness of breath
Diabetic emergency -- marked by elevated or very low blood sugar, uncontrolled nausea and vomiting
Drug overdose or poisoning -- Call Poison Control at 800-442-4112 for directions before emergency room care.
Trauma -- any head injury causing loss of consciousness, nausea, vomiting, blurred vision, altered mental state or multiple trauma to different parts of the body (for example: a fall, motor vehicle accident, burns or deep cuts that require sutures)
Fever of 100.5 degrees or greater in a child less than two months of age (A child with a fever and with an altered mental state and progressing rash needs immediate evaluation.)
Uncontrollable bleeding dental emergencies -- traumatic injuries, uncontrollable bleeding, facial swelling (worsening dental infection) or severe pain uncontrolled by medication
Routine and Urgent Care
For routine care, contact your primary care manager Monday-Friday 7:30 a.m.-4 p.m. at 478-327-7850. For appointments, call 478-327-7850. While out of the area, you may contact your PCM by calling 800-537-2137.
Robins Air Force Base doesn’t offer urgent care services.
If you’re unsure about whether you need urgent care, contact the Military Health System Nurse Advice Line to speak to a registered nurse. Visit MHSNurseAdviceLine.com for web chat and video chat, or dial 1-800-TRICARE (874-2273) Option 1.
The appointment desk can be reached by calling 478-327-7850. Have your sponsor's Social Security number with you when you call.
If you need an ambulance, dial 911, not the appointment desk.
Appointment phone numbers
--Monday-Friday 7 a.m.- 4 p.m.; Closed the 2nd and 4th Thursday of every month at 11 a.m. for training
-- By appointment only
-- No shots given on Fridays
-- Allergy testing is done by referral through your PCM to the allergy physician for an initial evaluation
7:30 a.m.-4:30 p.m.; Closed the 2nd Thursday of each month at 11:00 a.m. for training
--Same day appointment for acute issues only; for any chronic dental issues please call to schedule an appointment.
--Monday - Friday, 7:30 a.m. - 4:30 p.m. CLOSED Every 3rd Thursday of the month for training from 11:00 a.m. - 4:30 p.m.
--Sick Call: Mon, Wed & Fri, 7:30 a.m. - 1:30 p.m. Tue-Thu, 7:30 a.m. - 2:30 p.m.
-- Monday-Friday 7:00 a.m.-4:00 p.m.
-- Monday-Wednesday, Friday, 7 a.m.- 4 p.m.
-- Monday-Friday, 7:15 a.m.-4:30 p.m.
Health and wellness
-- Monday- Friday 7:30 a.m.-4:00 p.m.
-- Monday-Friday 7:00 a.m.- 4:00; Closed the 2nd and 4th Thursday of every month at 11:00 a.m. for training-- Tuberculosis tests are administered every day except Thursday-- TB tests must be read between 48 to 72 hours (two to three days)
-- Monday-Friday 7:30 a.m.-4:00 p.m.
-- Monday-Thursday, 7:30 a.m.-3:30 p.m.Fridays, 7:30 a.m. - 12:30 p.m.
-- Monday-Friday 7:30 a.m.-4 p.m.
-- Monday-Friday 7:30 a.m.-4:30 p.m.
-- Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m.
Radiology, X-ray Services
-- Monday-Friday 7:30 a.m.-4:30 p.m. Closed the 2nd and 4th Thursday of every month at 12:00 p.m. for training
-- Monday-Friday 7:00 a.m.-4:00 p.m.