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Army Emergency Relief
Okinawa Japan 904-0304
then dial DSN number
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
No matter how well you plan, emergencies happen. At Torii Station there are several services available to address emergency needs. These services include the Sexual Harassment/Assault Response and Prevention Program, American Red Cross, Army Emergency Relief, Army Community Services, Family Advocacy Program and Victim Advocacy services. Army Emergency Relief can be accessed at 098-962-4357. After hours Army Emergency Relief Red Cross can be accessed at 877-272-7337. The 24/7 Victim Advocate hotline is 090-6861-8042. These are important numbers to keep in your important documents. And many are 24/7.
The Sexual Assault Prevention and Response Program was formally implemented as a DOD policy in 2005. Program goals include helping prevent sexual assaults through training and education, encouraging reporting of the crime, providing treatment and support to sexual assault victims, and ensuring the SAPR program works as designed within the military services.
The SAPR Office serves as DOD's single point of authority, accountability, and oversight for sexual assault policy matters. In addition, each service branch has its own SAPR Program Office which oversees and coordinates SAPR activities within that service. At the installation level sexual assault response coordinators and victim advocates. are available to work with victims, help them consider their options, and learn more about their rights. Visit the SAPR website for more information.
The Army in Okinawa provides a 24/7 hotline 090-6861-8447 for victims of sexual assault. A victim can expect a return call within 90 mins of leaving a message if there is no answer initially.
Victims of domestic abuse are often afraid to get help. They may fear that reporting the abuse will only make things worse, or they may feel ashamed for tolerating the abuse for so long. Victims may fear losing the financial support provided by their abuser, including housing or medical benefits. Some victims may feel trapped because they fear ruining their Spouse's military career or feel pressure to keep the relationship intact for the sake of the children.
The Department of Defense and the Army is committed to addressing and ending domestic abuse and offers victims two different reporting options for seeking help. With either option, victims have access to victim advocacy services, counseling, and medical care. Victims of domestic abuse may want to talk to a victim advocate from the Family Advocacy Program about their options and other sources of support before making a decision.
The Domestic Abuse Victim Advocate provides the following services: an initial risk assessment and safety plan, on-going advocacy and support to victims of family violence, consultation on victims’ rights, privileges, and reporting options, and aids clients in finding legal assistance for divorce, custody and/or legal matters associated with the violence e.g. military protective order no-contact order. Services are available 24/7 call 090-6861-8042.
The choices in an abusive relationship are never easy. But knowing that there are options for seeking help is the first step in ending abuse and having a safer and fuller life. If you are a victim of domestic abuse contact your installation's FAP at DSN 652-4196 or Off Base at 090-6861-6151.
Sexual assault can happen to anyone at any time. It can be overwhelming and devastating for victims and their families, but there are numerous resources available that provide accurate information, prompt medical care, counseling and assistance with the military justice system.
Service members who have been sexually assaulted - and in some circumstances their adult dependents - have two reporting options: restricted reporting and unrestricted reporting. In addition, there is help available for anyone in the military community at DOD Safe Helpline. Safe Helpline Stateside 877-995-5247 is a groundbreaking crisis support service for members of the DOD community affected by sexual assault. Safe Helpline provides live, one-on-one support, and information to the worldwide DOD community. The service is confidential, anonymous, secure and available worldwide, 24/7 by click, call or text providing people with the help they need, anytime, anywhere.
Service members who want their sexual assaults to be investigated can make an Unrestricted Report to chain of command, law enforcement, health care providers, their Sexual Assault Response Coordinator or Victim Advocate. Department policy requires that details regarding the sexual assault be shared strictly on a "need to know" basis with commanders, investigators and prosecutors for example.
Sexual assault victims are entitled to the following services:
Service members and their adult dependents that do not want to participate in an investigation can only make a Restricted Report through a SARC, a victim advocate or a health care provider. Restricted reporting provides access to advocacy, support, a Sexual Assault Forensic Examiner, and health care, but does not alert command or military law enforcement. There are certain limitations on Restricted Reporting, such as when there is a safety risk to the victim that requires the assistance of law enforcement or the involvement of the Family Advocacy Program. A SARC or VA can explain these limitations in greater detail. Restricted Reports may be converted at any time to an Unrestricted Report, however after five years any evidence obtained during the SAFE will be destroyed.
It's up to the victim to decide how to report and what kind of assistance or treatment to engage. Be sure to understand each option thoroughly before making a decision. Sometimes, military members do not want to engage any military services. DOD Safe Helpline described above is a great starting point to explore civilian services that may be available in your community. Military members may seek counseling from a local rape crisis center. These civilian organizations usually do not charge for counseling or advocacy. If you wish to engage a civilian care provider at government expense, ensure that you obtain the appropriate TRICARE referral first. TRICARE may not cover all services.
The SAPR Office serves as the single point of authority, accountability, and oversight for sexual assault policy matters as well as oversees and coordinates SAPR activities. On Okinawa the Army's SAPR provides a 24/7 hotline 090-6861-8447 for victims of sexual assault. A victim can expect a return call within 90 mins of leaving a message if there is no answer initially.
The American Red Cross can also help in times of emergency. Quick communications with home about Family emergencies is available 24 hours a day, 7 days a week including verification of death or serious illness of immediate Family, birth announcements to fathers deployed overseas and health and welfare reports resulting from a lack of communication over a long period of time.
The American Red Cross also offers financial assistance for military personnel and their immediate families in the form of interest free loans or grants when a loan would place a greater hardship on the Family
Examples of need for financial assistance are through AER:
The American Red Cross can easily be reached one of the following ways:
Army Emergency Relief is a private nonprofit organization incorporated in 1942 by the Secretary of War and the Army Chief of Staff. AER's mission is to provide emergency financial assistance for Soldiers and their dependents in the form of a no interest loan or a grant.
You can find AER on Okinawa Torii Station Building 251,Room 123. Hours of operation are Monday through Friday 7:30 a.m. until 4:30 p.m. You may reach AER by calling DSN 315-652-4357 or 098-968-4357. After Duty Hours and Federal Holidays, call the American Red Cross Stateside 877-272-7357 or AER HQ Stateside: 866-876-6378
You can receive AER assistance on any Army base around the world. If there is not an Army base close to you, you are also eligible for assistance from the Air Force Aid Society and the Navy/Marine Corps Relief Society.
Who qualifies for assistance:
What can AER assist with:
What can AER not assist with:
Ensure you carry your important papers orders, ID cards, passports, area clearance and traveler's checks etc with you and not packed in your luggage or household goods unless it is in your carry on bag. Write down telephone numbers for your Sponsor and your gaining unit duty officer. They will be invaluable in case of an emergency while travelling. Also protect your electronics. Additionally the phone numbers listed in the SHARP position of this website.
Please refer to the Major Unit Listing Record Listing for your unit Officer of the Day.