Emergency Assistance

Tower Barracks (Grafenwoehr) and Rose Barracks (Vilseck)

U.S. Police (Emergency) - Tower/Rose Barracks

• Primary: CIV 09641-70-110
• Secondary: DSN 110

U.S. Police Desk (Non-Emergency) - Tower/Rose Barracks

• Primary: CIV 09641-70-599-4678/4677
• Secondary: DSN 599-4678/4677

Fire & Rescue (On-Post Emergency) - Tower/Rose Barracks

• Primary: CIV 09641-70-112
• Secondary: DSN 112

Fire & Rescue (Non-Emergency) - Tower/Rose Barracks

• Primary: CIV 09641-70-569-2280/2281
• Secondary: DSN 569-2280/2281

Fire & Rescue (Non-Emergency) - Rose Barracks

• Primary: CIV 09641-70-599-4570
• Secondary: DSN 569-599-4570

Fire & Rescue (Off-Post Emergency)

• Primary: CIV 112

Ambulance - Tower/Rose Barracks

• Primary: CIV 09641-70-112
• Secondary: DSN 112

Installation Operations Center (24HRS)

• Primary: CIV 09641-70-526-3025
• Secondary: DSN 314-526-3025

American Red Cross

• ROSE BARRACKS - Primary: DSN 314-599-1760
• Secondary: CIV 09641-70-599-1760
• TOWER BARRACKS - Primary: DSN 314-526-1760
• Secondary: CIV 09641-70-526-1760

After Hours Emergency – 1-877-272-7337

German Police

• Primary: CIV 110

German Fire Department

• Primary: CIV 112

German Ambulance

• Primary: CIV 112

Chaplain Crisis Line - Tower/Rose Barracks

Through IOC

• Primary: CIV 09641-70-526-3025

Military Life Counselor - Tower/Barracks

• Primary: CIV 0152-2771-3135
• Secondary: CIV 0162-951-9704

Military Life Counselor - Rose Barracks

• Primary: CIV 0152-2448-2709
• Secondary: N/A

National Suicide Prevention Hotline

• Primary: 001-800-273-8255

Suicide Prevention Hotline

• Primary: DSN 118 (Tower/Rose Barracks)
• Secondary: CIV 09662-83-118 (Tower/Rose Barracks)

Sexual Harassment/Assault Response & Prevention Hotline

• Primary: DSN 314-569-4567
• Secondary: CIV 09641-70-569-4567

Domestic Violence Hotline

• Primary: CIV 0162-296-0661

Installation Operator (Europe)

• No longer available

Installation Operator (Tower/Rose Barracks)

• No longer available

Emergency communications serve as the link between families dealing with an emergency and their loved ones serving in the military. If an emergency such as a serious illness, death or birth of a family member of a service member occurs, initiate an emergency communication message by calling the 24/7 Hero Care Network at 1-877-272-7337 or contact the nearest Red Cross chapter.

To initiate the Red Cross Message process online, please visit the American Red Cross Emergency Communication webpage that includes instructions, eligibility and FAQs.

Please have the following information available for the Red Cross message:

• Soldier's full name and rank
• Social security number or date of birth
• Military Unit address (not APO) or location of installation assigned to
• Phone number of soldier
• Information regarding the emergency:
  • Name and contact for the immediate family member
  • Nature of the emergency
  • Where the emergency can be verified (hospital, doctors office, funeral home)
  • Local point of contact

For more information or to inquire about Red Cross volunteer opportunities at USAG Bavaria, please email us at:

• Grafenwoehr@redcross.org 
• Vilseck@redcross.org
• Hohenfels@redcross.org
• Garmisch@redcross.org

Army Emergency Relief is another resource that can be used in case of a financial emergency. AER is a non-profit organization that can provide financial assistance to meet unforeseen expenses. AER provides financial assistance to eligible soldiers and their dependents. The mission is to provide financial assistance, educational scholarships and enduring support to soldiers, retired soldiers and their families – helping them overcome financial obstacles and encourage financial stability.

What does AER do for me?

• Basic Needs & Housing – Provides financial support to assist in maintaining stable housing and basic essential living needs 
• Care During a Crisis – Ensures immediate access to financial support during critical and stressful life events generally associated with natural disasters
• Health & Wellness – Provides financial support for expenses that are essential to maintaining health and wellness
• Supporting Families – Ensures immediate access to financial support for unique situations that impact family resilience and well-being
• Workforce Development – Provides financial support for a variety of workforce development needs to enhance career opportunities, employability and professional growth

Who is Eligible to Apply to AER?

• Active-duty soldiers and their dependents
• Army National Guard and Army Reserve soldiers on continuous active duty for more than 30 days and their dependents
• Soldiers retired from active duty for longevity or physical disability and their dependents
• ARNG and USAR soldiers who retired at age 60 and their dependents
• Surviving spouses and orphans of soldiers who died while on active duty or after they retired

How to Apply

Eligible applicants can apply for financial assistance anytime, from anywhere, using the Online Assistance Application on a computer or mobile device. Once submitted, the request is sent to either HQ AER or your nearest AER office based on the ZIP code provided for review and processing. Simply create an account at https://aerprod.powerappsportals.us/ and submit your request to get started.

For more information, soldiers may contact the Army Community Service Financial Readiness Program and AER at Rose Barracks (Building 322) at 09641-70-599-1101, or the ACS Satellite Office at Tower Barracks (Building 244) at 09641-70-526-4403, or the ACS Satellite Office at Hohenfels (Building 10) at 09472-708-4860.

For more information, visit the Army Emergency Relief website.

Even with a well-planned move, you can encounter emergencies. Be sure NOT to pack important documents in your household goods. Be sure to keep all important papers on hand (MAKE SURE IMPORTANT DOCUMENTS ARE HAND CARRIED ON THE PLANE AND NOT IN CHECKED BAGGAGE). Make sure you have important information such as the Staff Duty Officer, your unit and your sponsor's phone number. Your sponsor can be invaluable in case of an emergency while in transit.

• Passports (Official and Tourist)
• Orders and all Amendments
• Finance Packet
• Approved IPPS-A Absence Request
• Department of Defense Form 1610 Temporary duty travel Orders
• Plane Tickets
• Medical and Dental Records
• Privately owned vehicle Shipment Document DD1299/GBL0
• Quarters Termination Memo
• Department of Defense Form 1059
• Receipts (taxi, gas, hotels, baggage, etc)

If a service member encounters problems such as passport and visa problems, they can contact the Army Travel Assistance Center.

U.S. Army Garrison Bavaria Emergency Numbers

Tower Barracks (Grafenwoehr) and Rose Barracks (Vilseck):

U.S. Police (Emergency) - Tower/Rose Barracks

• Primary: CIV 09641-70-110
• Secondary: DSN 110

U.S. Police Desk (Non-Emergency) - Tower/Rose Barracks

• Primary: CIV 09641-70-599-4678/4677
• Secondary: DSN 599-4678/4677

Fire & Rescue (On-Post Emergency) - Tower/Rose Barracks

• Primary: CIV 09641-70-112
• Secondary: DSN 112

Fire & Rescue (Non-Emergency) - Tower/Rose Barracks

• Primary: CIV 09641-70-569-2280/2281
• Secondary: DSN 569-2280/2281

Fire & Rescue (Non-Emergency) - Rose Barracks

• Primary: CIV 09641-70-599-4570
• Secondary: DSN 569-599-4570

Fire & Rescue (Off-Post Emergency)

• Primary: CIV 112

Ambulance - Tower/Rose Barracks

• Primary: CIV 09641-70-112
• Secondary: DSN 112

Installation Operations Center (24HRS)

• Primary: CIV 09641-70-526-3025
• Secondary: DSN 314-526-3025

American Red Cross

• ROSE BARRACKS - Primary: DSN 314-599-1760
• Secondary: CIV 09641-70-599-1760
• TOWER BARRACKS - Primary: DSN 314-526-1760
• Secondary: CIV 09641-70-526-1760

After Hours Emergency – 1-877-272-7337

German Police

• Primary: CIV 110

German Fire Department

• Primary: CIV 112

German Ambulance

• Primary: CIV 112

Chaplain Crisis Line – Tower/Rose Barracks

Through IOC

• Primary: CIV 09641-70-526-3025

Military Life Counselor - Tower Barracks

• Primary: CIV 0152-2771-3135
• Secondary: CIV 0162-951-9704

Military Life Counselor - Rose Barracks

• Primary: CIV 0152-2448-2709
• Secondary: N/A

National Suicide Prevention Hotline

• Primary: 001-800-273-8255

Suicide Prevention Hotline

• Primary: DSN 118 (Tower/Rose Barracks)
• Secondary: CIV 09662-83-118 (Tower/Rose Barracks)

Sexual Harassment/Assault Response & Prevention Hotline

• Primary: DSN 314-569-4567
• Secondary: CIV 09641-70-569-4567

Domestic Violence Hotline

• Primary: CIV 0162-296-0661

Installation Operator (Europe)

• No longer available

Installation Operator (Tower/Rose Barracks)

• No longer available