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Army
Army Emergency Relief (AER) – Tower Barracks
Johnson Street 244
Grafenwoehr Germany 92655
+49-9641-70-526-4403
314-526-4403
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Tower Barracks (Grafenwoehr) and Rose Barracks (Vilseck)
U.S. POLICE (EMERGENCY) - TOWER/ROSE BARRACKS
U.S. POLICE DESK (NON-EMERGENCY) - TOWER/ROSE BARRACKS
FIRE & RESCUE (ON-POST-EMERGENCY) - TOWER/ROSE BARRACKS
FIRE & RESCUE (NON-EMERGENCY) - TOWER BARRACKS
FIRE & RESCUE (NON-EMERGENCY) - ROSE BARRACKS
FIRE & RESCUE (OFF-POST-EMERGENCY)
AMBULANCE - TOWER/ROSE BARRACKS
AMERICAN RED CROSS
After Hours Emergency – 1-877-272-7337
GERMAN POLICE
GERMAN FIRE DEPARTMENT
GERMAN AMBULANCE
CHAPLAIN CRISIS LINE – TOWER/ROSE BARRACKS
Through IOC
MILITARY LIFE COUNSELOR - TOWER BARRACKS
MILITARY LIFE COUNSELOR - ROSE BARRACKS
NATIONAL SUICIDE PREVENTION HOTLINE
SUICIDE PREVENTION HOTLINE
SEXUAL HARASSMENT/ASSAULT RESPONSE & PREVENTION HOTLINE
DOMESTIC VIOLENCE HOTLINE
INSTALLATION OPERATOR (EUROPE)
INSTALLATION OPERATOR (TOWER/ROSE BARRACKS)
INSTALLATION OPERATIONS CENTER (24HRS)
Emergency communications serve as the link between families dealing with an emergency and their loved ones serving in the military. If an emergency such as a serious illness, death or birth of a family member of a service member occurs, to initiate an emergency communication message please call the 24/7 HeroCare Network at 1-877-272-7337 or contact the nearest Red Cross chapter.
Please visit this website that includes instructions, eligibility, FAQs and to initiate the Red Cross Message process online.
Please have the following information available for the Red Cross message:
For more information or to inquire about volunteer opportunities, please email vilseck@redcross.org or hohenfels@redcross.org.
As of March 15, 2025, service members will need to submit all requests for assistance via the Army Emergency Relief remote assistance portal.
Army Emergency Relief is another resource that can be used in case of a financial emergency. AER is a non-profit organization that can provide financial assistance to meet unforeseen expenses. Army Emergency Relief provides financial assistance to eligible soldiers and their dependents. The mission is to provide financial assistance, educational scholarships and enduring support to soldiers, retired soldiers and their families, helping them to overcome financial obstacles and encourage financial stability.
All assistance requests are unique and considered on an individual basis. Categories of assistance include but are not limited to:
Your chain of command has the authority to approve immediate financial assistance of up to $2,000 through the Quick Assist Program.
Who is Eligible to Apply to Army Emergency Relief
How to Apply
Eligible applicants can apply for financial assistance anytime, from anywhere using the Online Assistance Application on a computer or mobile device. Once submitted, the request is sent to either HQ AER or your nearest AER office based on the ZIP code provided for review and processing. Simply create an account and submit your request to get started.
For more information, soldiers may contact the Army Community Service Financial Readiness Program and AER at Rose Barracks (Building 322) at 09641-70-599-1101, or the ACS Satellite Office at Tower Barracks (Building 244) at 09641-70-526-4403, or the ACS Satellite Office at Hohenfels (Building 10) at 09472-708-4860.
For more information, visit the Army Emergency Relief website.
Even with a well-planned move, you can encounter emergencies. Be sure NOT to pack important documents in your household goods. Be sure to keep all important papers on hand (MAKE SURE IMPORTANT DOCUMENTS ARE HAND CARRIED ON THE PLANE AND NOT IN CHECKED BAGGAGE). Make sure you have important information such as the Staff Duty Officer, your unit and your sponsor's phone number. Your sponsor can be invaluable in case of an emergency while in transit.
If a service member encounters problems such as passport and visa problems, they can contact the Army Travel Assistance Center.
U.S. Army Garrison Bavaria Emergency Numbers
Tower Barracks (Grafenwoehr) and Rose Barracks (Vilseck):