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United States Army
Army Emergency Relief (AER) – Tower Barracks
Johnson Street 244
Grafenwoehr Germany 92655
+49-9641-70-526-4403
314-526-4403
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Tower Barracks (Grafenwoehr) and Rose Barracks (Vilseck)
Military Police (Emergency)DSN 114CIV 09641-83-110 (Tower Barracks) GrafCIV 09662-83-110 (Rose Barracks) Vilseck
MP Desk (non-emergency)
Tower Barracks - Graf, Rose Barracks - Vilseck and Camp Algiers
DSN 476-3398 CIV 09662-83-3398
Fire DepartmentDSN 112CIV 09641-83-112 (Tower Barracks)CIV 09662-83-112 (Rose Barracks)
AmbulanceDSN 112CIV 09641-83-112 (Tower Barracks)CIV 09662-83-112 (Rose Barracks)
American Red Cross (also for Army Emergency Relief emergencies) 1-877-272-7337
Host Nation PoliceDSN 110CIV 09641-83-110 (Tower Barracks)CIV 09662-83-110 (Rose Barracks)
Host Nation Fire DepartmentDSN 112CIV 09641-83-112 (Tower Barracks)CIV 09662-83-112 (Rose Barracks)
Host Nation AmbulanceCIV 09641-83-112 (Tower Barracks)CIV 09662-83-112 (Rose Barracks)
24 Hour Chaplainthrough IOC DSN 526-3025CIV 09641-70-526-3025
Military Family Life CounselorRose Barracks (Vilseck) CIV 0152-5108-9909Tower Barracks (Grafenwoehr) CIV 0152-044-95797
National Suicide Prevention HotlineCIV 001-800-273-8255CIV 09641-83-118 (Tower Barracks)CIV 09641-83-118 (Rose Barracks)
Sexual Harassment/Assault Response and Prevention HotlineDSN 569-4567CIV 09641-70-569-4567
Domestic Violence HotlineCIV 0162-2960-661
OperatorCIV 0711-680113CIV 09641-83-1110 (Tower Barracks)CIV 09662-83-1110 (Rose Barracks)
Emergency communications serve as the link between families dealing with an emergency and their loved ones serving in the military. If an emergency such as a serious illness, death or birth of an immediate family member of a service member occurs, to initiate an emergency communication message please call the 24/7 HeroCare Network at 877-272-7337 or contact the nearest Red Cross chapter.
Please have the following information available for the Red Cross message:
For more information or to inquire about volunteer opportunities, please email vilseck@redcross.org, grafenwoehr@redcross.org or hohenfels@redcross.org.
Army Emergency Relief is another resource that can be used in case of a financial emergency. It is a nonprofit organization that can provide financial assistance to meet unforeseen required travel and maintenance related expenses such as transportation, lodging or food, when applicable due to extraordinary costs involved with a permanent change of station. Army Emergency Relief provides financial assistance to eligible soldiers and their dependents. The primary mission is to provide financial assistance to soldiers, active and retired, family members, widows and orphans in times of valid emergency needs. AER's Education Assistance Program is a secondary mission to help army families with the cost of undergraduate level education.
Assistance is provided in over 30 different assistance categories:
Basic Living
Medical
Privately Owned Vehicle
Unforeseen Emergencies
Scholarship program for Dependents
Who is Eligible to Apply to AER
Active duty Soldiers, single or married, and their dependents. Army National Guard and Army Reserves soldiers on continuous active duty for more than 30 days and their dependents. Soldiers retired from active duty for longevity or physical disability and their dependents. ARNG and USAR soldiers who retired at age 60 and their dependents. Surviving spouses and orphans of soldiers who died while on active duty or after they retired.
Financial Assistance and How to Apply
AER can help with emergency financial needs in over 30 different categories which include basic living, medical, privately owned vehicle, unforeseen emergencies and other types of unexpected situations.
For more information Soldiers may contact the Army Community Service Financial Readiness Program and AER at Rose Barracks (BLDG 322) at 09641-70-599-1101, or the ACS Satellite Office at Tower Barracks (BLDG 244) at 09641-70-526-4403 or the ACS Satellite Office at Hohenfels (BLDG 10) at 09641-708-4860.
Soldiers can also submit their request via AER remote assistance portal at www.armyemergencyrelief.org
Assistance is given in the form of an interest-free loan, grant, or part loan and part grant. Grants are assessed based on the service member's financial hardship and ability to repay the interest free loan. AER officers will review the service member's budget and supporting documentation when making a grant determination. Service members may use the Company Commander and First Sergeant Quick Assist Program or through Direct Access. All soldiers, regardless of rank and grade, are allowed direct access to AER without unit commander’s review and approval with the following safeguards: soldiers in the grades of E1 through E4 must have completed Initial Entry Training. All soldiers must have a minimum of 12 months' Time in Service or have completed IET, whichever is greater. Regardless of rank, financial assistance will be limited to two requests for assistance, loan or grant, within a 12 month period without the commander or first sergeant review. Soldiers who exhibit “High Risk” behaviors for financial problems will require the unit commander’s review and approval/concurrence.
If you are not within a 50 mile radius of a military installation, you may contact the American Red Cross, available 24 hours, at 877-272-7337. They will in turn contact HQ AER and, upon approval, provide the needed assistance.
For more information, visit the Army Emergency Relief website at www.armyemergencyrelief.org.
Even a well-planned move you can encounter emergencies. Be sure not to pack important documents in your household goods. Be sure to keep all important papers on hand (MAKE SURE IMPORTANT DOCUMENTS ARE HAND CARRIED ON THE PLANE AND NOT IN CHECKED BAGGAGE). Make sure you have important information such as the Staff Duty Officer, your Command Duty Office and your sponsor's phone number. Your sponsor can be invaluable in case of an emergency while in transit.
If a service member encounters problems such as passport and visa problems, they can contact the Army Travel Assistance Center.
U.S. Army Garrison Bavaria Emergency Numbers
Military Police (Emergency)
Fire Department
Ambulance
Host Nation Fire Department
Host Nation Ambulance
24 Hour Chaplain
Military Family Life Counselor
National Suicide Prevention Hotline
Sexual Harassment/Assault Response and Prevention Hotline
Domestic Violence Hotline
Operator
Release 2023.04.14.1