Tower Barracks (Grafenwoehr) and Rose Barracks (Vilseck)

U.S. POLICE (EMERGENCY)  - TOWER/ROSE BARRACKS

• Primary:  CIV 09641-70-599-4678/4677
• Secondary:  DSN 114

U.S. POLICE DESK (NON-EMERGENCY)  - TOWER/ROSE BARRACKS

• Primary:  CIV 09641-70-599-4678/4677
• Secondary:  DSN 599-4678/4677

FIRE & RESCUE (ON-POST-EMERGENCY)  - TOWER/ROSE BARRACKS

• Primary:  CIV 09641-70-112
• Secondary:  DSN 112

FIRE & RESCUE (NON-EMERGENCY)  - TOWER BARRACKS

• Primary:  CIV 09641-70-569-2281
• Secondary:  DSN 569-2281

FIRE & RESCUE (NON-EMERGENCY)  - ROSE BARRACKS

• Primary:  CIV 09641-70-599-4570
• Secondary:  DSN 569-599-4570

FIRE & RESCUE (OFF-POST-EMERGENCY)

• Primary:  CIV 112

AMBULANCE  - TOWER/ROSE BARRACKS

• Primary:  CIV 09641-70-112
• Secondary:  DSN 112

AMERICAN RED CROSS

• Primary:  DSN 314-599-1760
• Secondary:  CIV 09641-70-599-1760

Army Emergency Relief for EMERGENCIES – 1-877-272-7337

GERMAN POLICE

• Primary:  CIV 110

GERMAN FIRE DEPARTMENT

• Primary:  CIV 112

GERMAN AMBULANCE

• Primary:  CIV 112

CHAPLAIN CRISIS LINE – TOWER/ROSE BARRACKS

• Through IOC
• Primary:  CIV 09641-70-526-3025

MILITARY LIFE COUNSELOR - TOWER BARRACKS

• Primary:  CIV 0151-2357-9751
• Secondary:  CIV 0151-2811-3558

MILITARY LIFE COUNSELOR - ROSE BARRACKS

• Primary:  CIV 0173-604-5200
• Secondary:  CIV 0152-2982-4016

NATIONAL SUICIDE PREVENTION HOTLINE

• Primary:  001-800-273-8255

SUICIDE PREVENTION HOTLINE

• Primary:  DSN 118 (TOWER/ROSE BARRACKS)
• Secondary:  CIV 09641-83-118 (TOWER/ROSE BARRACKS)

SEXUAL HARASSMENT/ASSAULT RESPONSE & PREVENTION HOTLINE

• Primary:  DSN 314-569-4567
• Secondary:  CIV 09641-70-569-4567

DOMESTIC VIOLENCE HOTLINE

• Primary:  CIV 0162-296-0661

INSTALLATION OPERATOR (EUROPE)

• Primary:  CIV 09641-70-592-1140
• Secondary:  DSN 314-592-1140

INSTALLATION OPERATOR (TOWER/ROSE BARRACKS)

• Primary:  CIV 09641-83-1110 (TOWER BARRACKS)
• Secondary:  CIV 09662-83-1110 (ROSE BARRACKS)

INSTALLATION OPERATIONS CENTER (24HRS)

• Primary:  CIV 09641-70-526-3025
• Secondary:  DSN 314-526-3025

Emergency communications serve as the link between families dealing with an emergency and their loved ones serving in the military. If an emergency such as a serious illness, death or birth of an immediate family member of a service member occurs, to initiate an emergency communication message please call the 24/7 HeroCare Network at 877-272-7337 or contact the nearest Red Cross chapter.

Please have the following information available for the Red Cross message:

• Soldier's full name and rank
• Social security number or date of birth
• Military Unit address (Not APO) or location of installation assigned to
• Phone number of Soldier
• Information regarding the emergency:
  • Name and contact for the immediate family member
  • Nature of the emergency
  • Where the emergency can be verified (hospital, doctors office, funeral home)
  • Local point of contact

For more information or to inquire about volunteer opportunities, please email vilseck@redcross.org, grafenwoehr@redcross.org or hohenfels@redcross.org.

As of 15 March 2025, Service Members will need to submit all requests for assistance via AER remote assistance portal at: www.armyemergencyrelief.org

Army Emergency Relief is another resource that can be used in case of a financial emergency. It is a nonprofit organization that can provide financial assistance to meet unforeseen required travel and maintenance related expenses such as transportation, lodging or food, when applicable due to extraordinary costs involved with a permanent change of station. Army Emergency Relief provides financial assistance to eligible soldiers and their dependents. The primary mission is to provide financial assistance to soldiers, active and retired, family members, widows and orphans in times of valid emergency needs. AER's Education Assistance Program is a secondary mission to help army families with the cost of undergraduate level education.

Assistance is provided in over 30 different assistance categories:

Basic Living:

• Rent
• Initial Deposit on rent
• Mortgage (Primary Residence)
• Temporary Lodging (Homeless)
• Food
• Utilities

Medical:

• Dental Care for Dependents (50/50 Loan Grant)
• Medical Care Co-Pays not covered by TriCare
• Cranial Helmets (Grant only)
• Non-Medical Attendant (NMA Travel)
• Invitation Travel Order  – Soldier Hospitalized
• Special Medical Needs Equipment (Grant up to $4k)

Privately Owned Vehicle

• POV repairs/Maintenance
• Monthly Vehicle Payments
• Vehicle Insurance Payment or Deductible
• Vehicle Fuel
• Child Car Seats
• Replacement Vehicle
• Rental Vehicles associated with POV repair or emergency travel

Unforeseen Emergencies

• Emergency Travel (50/50 Loan Grant)
• Funeral Expenses
• Active Duty Dependent Spouse Funeral Expense (Bridge Loan up to $15K)
• Safe Travel Due to Domestic Violence
• Disaster Assistance (Evacuation, Stabilization-in-Place and recovery)
• Minor Home Repairs and Deductibles
• Clothing
• Non-receipt of pay or allowances
• Loss or theft of pay
• Immigration, visa and passport fees
• PCS Travel
• Initial Purchase of Basic Essential Furniture up to $4k
• Appliance Repair/Replacement
• Spouse re-licensing and re-certification fees
• Extraordinary PCS costs
• FOCUSED Assistance Programs
• Pet Transportation Fees (PCS Only)
• Career Skills Program
• EUROPE Paternity Leave Assistance Program
• Home school and remote education assistance program
• COVID Childcare Relief Program

Scholarship program for Dependents

Who is Eligible to Apply to AER

Active duty Soldiers, single or married, and their dependents. Army National Guard and Army Reserves soldiers on continuous active duty for more than 30 days and their dependents. Soldiers retired from active duty for longevity or physical disability and their dependents. ARNG and USAR soldiers who retired at age 60 and their dependents. Surviving spouses and orphans of soldiers who died while on active duty or after they retired.

Financial Assistance and How to Apply

AER can help with emergency financial needs in over 30 different categories which include basic living, medical, privately owned vehicle, unforeseen emergencies and other types of unexpected situations.

For more information Soldiers may contact the Army Community Service Financial Readiness Program and AER at Rose Barracks (BLDG 322) at 09641-70-599-1101, or the ACS Satellite Office at Tower Barracks (BLDG 244) at 09641-70-526-4403 or the ACS Satellite Office at Hohenfels (BLDG 10) at 09641-708-4860. 

Soldiers can also submit their request via AER remote assistance portal at www.armyemergencyrelief.org

Assistance is given in the form of an interest-free loan, grant, or part loan and part grant. Grants are assessed based on the service member's financial hardship and ability to repay the interest free loan. AER officers will review the service member's budget and supporting documentation when making a grant determination. Service members may use the Company Commander and First Sergeant Quick Assist Program or through Direct Access. All soldiers, regardless of rank and grade, are allowed direct access to AER without unit commander’s review and approval with the following safeguards: soldiers in the grades of E1 through E4 must have completed Initial Entry Training. All soldiers must have a minimum of 12 months' Time in Service or have completed IET, whichever is greater. Regardless of rank, financial assistance will be limited to two requests for assistance, loan or grant, within a 12 month period without the commander or first sergeant signature. Soldiers who exhibit “High Risk” behaviors for financial problems will require the unit commander’s review and approval/concurrence.

If you are not within a 50 mile radius of a military installation, you may contact the American Red Cross, available 24 hours, at 877-272-7337. They will in turn contact HQ AER and, upon approval, provide the needed assistance.

For more information, visit the Army Emergency Relief website at www.armyemergencyrelief.org.

Even with a well-planned move, you can encounter emergencies. Be sure NOT to pack important documents in your household goods. Be sure to keep all important papers on hand (MAKE SURE IMPORTANT DOCUMENTS ARE HAND CARRIED ON THE PLANE AND NOT IN CHECKED BAGGAGE). Make sure you have important information such as the Staff Duty Officer, your unit and your sponsor's phone number. Your sponsor can be invaluable in case of an emergency while in transit.

• Passports (Official and Tourist)
• Orders and all Amendments
• Finance Packet
• Approved IPPS-A Absence Request
• Department of Defense Form 1610 Temporary duty travel Orders
• Plane Tickets
• Medical and Dental Records
• Privately owned vehicle Shipment Document DD1299/GBL0
• Quarters Termination Memo
• Department of Defense Form 1059
• Receipts (taxi, gas, hotels, baggage, etc)

If a service member encounters problems such as passport and visa problems, they can contact the Army Travel Assistance Center.

U.S. Army Garrison Bavaria Emergency Numbers

Tower Barracks (Grafenwoehr) and Rose Barracks (Vilseck)

U.S. POLICE (EMERGENCY)  - TOWER/ROSE BARRACKS

• Primary:  CIV 09641-70-599-4678/4677
• Secondary:  DSN 114

U.S. POLICE DESK (NON-EMERGENCY)  - TOWER/ROSE BARRACKS

• Primary:  CIV 09641-70-599-4678/4677
• Secondary:  DSN 599-4678/4677

FIRE & RESCUE (ON-POST-EMERGENCY)  - TOWER/ROSE BARRACKS

• Primary:  CIV 09641-70-112
• Secondary:  DSN 112

FIRE & RESCUE (NON-EMERGENCY)  - TOWER BARRACKS

• Primary:  CIV 09641-70-569-2281
• Secondary:  DSN 569-2281

FIRE & RESCUE (NON-EMERGENCY)  - ROSE BARRACKS

• Primary:  CIV 09641-70-599-4570
• Secondary:  DSN 569-599-4570

FIRE & RESCUE (OFF-POST-EMERGENCY)

• Primary:  CIV 112

AMBULANCE  - TOWER/ROSE BARRACKS

• Primary:  CIV 09641-70-112
• Secondary:  DSN 112

AMERICAN RED CROSS

• Primary:  DSN 314-599-1760
• Secondary:  CIV 09641-70-599-1760

Army Emergency Relief for EMERGENCIES – 1-877-272-7337

GERMAN POLICE

• Primary:  CIV 110

GERMAN FIRE DEPARTMENT

• Primary:  CIV 112

GERMAN AMBULANCE

• Primary:  CIV 112

CHAPLAIN CRISIS LINE – TOWER/ROSE BARRACKS

Through IOC

• Primary:  CIV 09641-70-526-3025

MILITARY LIFE COUNSELOR - TOWER BARRACKS

• Primary:  CIV 0151-2357-9751
• Secondary:  CIV 0151-2811-3558

MILITARY LIFE COUNSELOR - ROSE BARRACKS

• Primary:  CIV 0173-604-5200
• Secondary:  CIV 0152-2982-4016

NATIONAL SUICIDE PREVENTION HOTLINE

• Primary:  001-800-273-8255

SUICIDE PREVENTION HOTLINE

• Primary:  DSN 118 (TOWER/ROSE BARRACKS)
• Secondary:  CIV 09641-83-118 (TOWER/ROSE BARRACKS)

SEXUAL HARASSMENT/ASSAULT RESPONSE & PREVENTION HOTLINE

• Primary:  DSN 314-569-4567
• Secondary:  CIV 09641-70-569-4567

DOMESTIC VIOLENCE HOTLINE

• Primary:  CIV 0162-296-0661

INSTALLATION OPERATOR (EUROPE)

• Primary:  CIV 09641-70-592-1140
• Secondary:  DSN 314-592-1140

INSTALLATION OPERATOR (TOWER/ROSE BARRACKS)

• Primary:  CIV 09641-83-1110 (TOWER BARRACKS)
• Secondary:  CIV 09662-83-1110 (ROSE BARRACKS)

INSTALLATION OPERATIONS CENTER (24HRS)

• Primary:  CIV 09641-70-526-3025
• Secondary:  DSN 314-526-3025