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United States Army
Building 3210, 2nd Floor
Kaiserslautern Germany 67657
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
All soldiers and most families arriving in Germany on permanent change of station moves will arrive at the Ramstein Gateway Reception Center via Air Mobility Command's military chartered airlift The Patriot Express. Flights depart from Baltimore/Washington International Airport Air Mobility Command Terminal and arrive at Ramstein Air Base, Germany. United States Army Europe Command Policy requires that all personnel and accompanying family members process through the Ramstein Gateway Reception Center. RGRC staff will be available to guide you through the Gateway process.
If you are a soldier and are scheduled to fly into Frankfurt International Airport instead of Ramstein Air Base, contact your travel office immediately to change your flight to a Patriot Express flight. Not only is it a United States Army Europe policy that soldiers do not fly into FRA during a permanent change of station move, but there is also no support nor oversight at FRA to track your arrival. If you are an exception to this policy and must fly into FRA, please ensure your sponsor is notified of your itinerary to arrange pickup. Upon arrival into Frankfurt, you must report directly to the Ramstein Gateway Reception Center for European Theater in-processing.
Upon arrival soldiers are picked up by their sponsors or unit representatives. Soldiers that are authorized to live off base and soldiers with family members are then brought to lodging. Other single soldiers are brought to the barracks or transient rooms. This is considered day one.
On the second day incoming personnel usually complete their unit in-processing. On the third day newcomers report to the Central Processing Center to receive the in-brief and in-processing schedule. Soldiers are then instructed to attend scheduled training at the In-processing Training Center.
The In-processing Training Center briefs on the following:
Army Community Service also offers a host orientation tour on select days of the month that includes a city tour of Kaiserslautern while learning about German culture and customs. Bring euros for bus fare and lunch. Call ACS at 011-49-611-143-541-9000 or DSN 314-541-9000 to register.
Never ship important documents in your Household goods.
Never leave anywhere without the following:
Additionally, always hand carry the following items:
Work with your Sponsor to make temporary lodging reservations early to ensure accommodations when you arrive. Call the Ramstein Inns Central Reservation at 011-49-6371-45-4920 from the US or DSN 314-480-4920. The lodging facilities are located at Ramstein, Landstuhl and Vogelweh. Ask your Sponsor for help if you need assistance in finding a hotel room off-post, as the garrison covers a very large footprint and your Sponsor is best equipped to provide assistance with selecting an appropriate facility off post.
Concurrent travel orders allow your family members to travel with you to Germany. To have concurrent travel, your family must be granted Command Sponsorship before you move. A request for Command Sponsorship includes having your family members screened for the Exceptional Family Member Program through your current installation hospital or medical clinic. A Department of the Army Form 5888 must be completed and processed before Command Sponsorship is authorized. EFMP screenings are mandatory for all military family members before a permanent change of station move. The installation EFMP Manager is the point of contact for assistance with the DA Form 5888. Without command sponsorship, personnel will not have Overseas Housing Allowance with dependents, families will not be eligible to use the post exchange, commissary, schools and medical care except for emergency only. To request Command Sponsorship after your arrival in Germany may be difficult. The Service Member’s unit or S-1 is the point of contact for Command Sponsorship.
If you get married before you permanent change of station you must inform your commander and follow the procedures exactly as you are given them. The military will not pay for travel and housing of your spouse if you do not follow proper procedures.
Please see the above information about the importance of command sponsorship.
In addition to hand carrying important documents you must ensure you pack the appropriate duty uniforms and accessories.