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United States Army
Building 3210, 2nd Floor
Kaiserslautern Germany 67657
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
All Soldiers and most families arriving in Germany on Permanent Change of Station (PCS) moves will arrive at the Ramstein Army Reception Center (RARC) via Air Mobility Command's military chartered airlift The Patriot Express. Flights depart from Baltimore/Washington International Airport Air Mobility Command Terminal and arrive at Ramstein Air Base, Germany. The RARC staff will be available to guide all newly arrived personnel and accompanying Family members through the Reception process.
If you are a Soldier and are scheduled to fly into Frankfurt International Airport (FRA) instead of Ramstein Air Base, contact your travel office immediately to change your flight to a Patriot Express flight. Not only is it a United States Army Europe policy that Soldiers do not fly into FRA during a permanent change of station move, but there is no support nor oversight at FRA to track your arrival. If you are an exception to this policy and must fly into FRA, please ensure your sponsor is notified of your itinerary and pickup is arranged. Frankfurt arrivals, or those arriving via an alternative mode of travel, must report to the appropriate Military Personnel Division (MPD) on the next business day to obtain in-processing instructions.
Upon arrival, Soldiers will be picked up by their sponsors or unit representative. Soldiers authorized to live off base and Soldiers with Family members are then taken to TLA lodging. Unaccompanied Soldiers are brought to the barracks, or to transient rooms. This is considered day one.
On day two, newly arrived personnel in-process their unit and prepare to in-process their respective installation. On day three (or appointed) day, newcomers report to the In-processing Training Center within the Central Processing Facility to receive the in-briefs and in-processing schedule. Soldiers are then instructed to attend scheduled virtual in-processing training and complete their installation in-processing.
In-processing Training Center briefings consist of:
• In-processing checklist and general Installation orientation
• Tricare registration
• Finance (PCS voucher tutorial and Q/A)
• Housing video with Q/A session
The virtual in-processing includes the following:<
Never ship important documents in your Household goods.
Never leave anywhere without the following:
Additionally, do not ship these documents in unaccompanied baggage, household goods, or through the mail:
Work with your Sponsor to make temporary lodging reservations early to ensure availability of accommodations upon arrival. For the Kaiserslautern area, call the Ramstein Inns Central Reservation at 011-49-6371-45-4920 from the US or DSN 314-480-4920. Lodging facilities are located at Ramstein, Landstuhl and Vogelweh. For the Baumholder area, call The Lagerhof Inn at 011-49-0611-143-531-2900 or DSN 341-531-2900. Ask your Sponsor for help if you need assistance in finding off-post lodging, as the garrison covers a very large footprint and your Sponsor is best equipped to provide assistance with selecting an appropriate facility.
Concurrent travel orders allow your Family members to travel with you to Germany. To have concurrent travel, your Family must be granted Command Sponsorship before you move. A request for Command Sponsorship includes having your Family members screened for the Exceptional Family Member Program through your current installation hospital or medical clinic. A Department of the Army Form 5888 must be completed and processed before Command Sponsorship is authorized. EFMP screenings are mandatory for all military Family members before a Permanent Change of Station move. The installation EFMP Manager is the point of contact for assistance with the DA Form 5888. Without command sponsorship, personnel will not be granted Overseas Housing Allowance with dependents, families will not be eligible to use the Post Exchange, Commissary, schools and medical care (except for emergency services). Requesting Command Sponsorship after your arrival in Germany may be difficult. The Service Member’s unit or S-1 is the point of contact for Command Sponsorship.
If you get married before you PCS, you must inform your commander and contact your local supporting Military Personnel Division Office (MPDO). The military will not pay for travel and housing for your spouse if proper procedures are not followed. Please note this is essential due to the importance of command sponsorship.
In addition to hand carrying important documents you must ensure you pack the appropriate duty uniforms and accessories.