Emergency Assistance

Army Emergency Relief

While financial preparation is key to successful Military living, emergencies and unexpected situations may occur that you might not be prepared to handle independently.  In addition to the ACS Financial Readiness Program which provides Accredited Financial Counselors to provide financial counseling in times of crisis, USAG Rheinland-Pfalz also operates the Army Emergency Relief Program.

Army Emergency Relief is a 501(c)(3) nonprofit organization which is donation funded. This program provides emergency financial assistance to Active and Retired Soldiers, their Family Members, Activated Guard and Reserve, and Survivors in over 30 different categories of assistance.  AER loans are no-interest/ no fee loans that must be paid back.  To apply for financial assistance contact ACS Financial Readiness or Army Emergency Relief.  We have two locations to serve the USAG Rheinland-Pfalz military community.  Our Hub/Main location is located on Kleber Kaserne, Bldg 3210, in Kaiserslautern and can be reached at DSN 314-541-9000, or Commercial 0611-143-541-9000.  If you’re calling from a US phone number you may need to dial 011-49-611-143-541-9000.  Our Satellite/Spoke location is located on Smith Barracks, Bldg 8666, in Baumholder and can be reached at DSN 314-531-2850, or Commercial 0611-143-531-2850.  If you’re calling from a US phone number you may need to dial 011-49-611-143-531-2850.

If it's after normal business hours and you are experiencing a financial emergency, Army Emergency Relief financial assistance has been coordinated through a Memorandum of Agreement with the American Red Cross for after hours and holidays.  Call: 001-877-272-7337 for AER assistance.

Enroute Emergencies

For enroute emergencies contact your unit, the American Red Cross at 877-272-7337, 001-877-272-7337 or contact the American Consulate in Frankfurt at 49-69-75350 in Germany.  For calls from the U.S., please call 01149-69-7535-0.  To locate the nearest AER location to you, visit www.armyemergencyrelief.org.

Domestic Abuse Victim Advocacy

DAVAs are available to take restricted and unrestricted reports of domestic abuse and sexual assault between intimate partners. DAVAs provide a safety assessment, emotional support and explore resource options with the victim so they can make informed and independent decisions.

The 24/7 Helpline is available seven days a week, 24 hours a day, at +49 (0) 152-04876330 for USAG Rheinland-Pfalz. During duty hours a Victim Advocate for the KMC can be reached at DSNs 541-9026, 541-9021 or 541-9022, and for the BMC at DSN 531-2876

American Red Cross

The Red Cross provides emergency communications assistance in order to link Soldiers and Families with their families back home. Additionally, the Red Cross provides access to financial assistance, counseling and assistance to veterans.

How to Contact the Red Cross to Send an Emergency Communication Message:

• Active duty service members stationed in the United States and their immediate family members may call the Red Cross Armed Forces Emergency Service Centers for help 7 days a week, 24 hours a day, 365 days a year. The toll-free telephone number is 877-272-7337.
• Other family members who do not reside in the service members' household, members of the National Guard and Reserves, retirees and civilians may access Red Cross services through their local Red Cross chapter, which is listed in local telephone books and at its website.
• Overseas personnel stationed on military installations should call base or installation operators or the on-base Red Cross offices.
• At overseas deployment sites, contact the American Red Cross deployed staff.

When calling the Red Cross to send an emergency communication message to a family member, it is helpful to have the following information: Service member's Full Name, Rank/Rating, Branch of Service, Social Security Number, Military Address, and Information about the deployed unit and the home base unit for deployed service members only.

Information and Referral

The ACS Information and Referral Program provides information regarding military and civilian resources, refers customers to resources available and answers questions about the community. They also offer special host nation services to include: translations/explanation of German bills and correspondence i.e. utility bills, phone bills, landlord letters, and other German agencies.

No certified translations are available.

Contact the I&R Program Manager at Kleber Kaserne, Building 3210, DSN: 314-541-9000, COM: 0611-143-541-9000 from Germany and 011-49-611-143-541-9000 from the US.

Emergency numbers for the KMC:

• Medical/Fire/Rescue Commercial (Off Post) 112 DSN (On Post) 112
• Police Commercial (Off Post) 110 DSN (On Post) 110

Domestic Abuse Victim Advocacy is available to take restricted and unrestricted reports of domestic abuse and sexual assault between intimate partners. DAVAs provide a safety assessment, emotional support and explore resource options with the victim so they can make informed and independent decisions.

The 24/7 Helpline is available seven days a week, 24 hours a day, at +49 (0) 152-04876330 for USAG Rheinland-Pfalz. During duty hours a Victim Advocate for the KMC can be reached at DSNs 541-9013, 541-9021 or 541-9022, and for the BMC at DSNs 531-2874, 531-2876, or 531-2850.