Health Care

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit TRICARE Request Copies of Medical Records.

Installation Clinic

The 509th Medical Group includes an outpatient clinic providing comprehensive health and wellness care for eligible beneficiaries living on Whiteman Air Force Base and in the surrounding area. 

The clinic is staffed by credentialed family medicine providers, pediatric physicians, flight surgeons, physician assistants, mental health care providers, and nurse practitioners. The 509th Medical Group offers specialty service in optometry, mental health, and physical therapy for Active Duty service members. Also offered are ancillary services like immunizations, public health, laboratory, radiology, and pharmacy services. 

Medical Care

The 509th Medical Group serves Active Duty members and their dependents, and retirees and retiree dependents enrolled in TRICARE Prime.

To make an appointment in the clinic, use one of the following options:

• MHS GENESIS Patient Portal https://patientportal.mhsgenesis.health.mil
  • You must initially create and activate an account/li>
  • You can create/cancel appointments, or message your Primary Care Manager (PCM) 
• During duty hours (Monday through Friday, 0730 – 1630), call the appointment line at 660-687-2188. For hearing-impaired patients with access to a TDD phone, call our TDD line at 660-687-5059.
• Outside duty hours (including weekends, Family Days, Training Days, Federal Holidays), call the Nurse Advice Line at 800-874-2273 Option 1.
• The 509th Medical Group is closed for training on the third Thursday of every month.

Emergency Services

The 509th Medical Group does not have emergency services. If you have an emergency or need immediate attention, call 911 from either on or off base, or go to the emergency room nearest your current location.

If you reside on base, the Medical Group’s ambulance will respond when you call 911. If you live off base, dialing 911 will give you a response from the ambulance service that is closest to you. Emergency cases will typically be sent to Warrensburg, located about 10 miles from the base, or the nearest acute care facility with appropriate relevant services available.

Before going for any Urgent Care visit, all Active Duty members must get a referral from their PCM team (via MHS Genesis Patient Portal or Appointment Line 660-687-2188) during duty hours (Monday through Friday, 0730 – 1630). For hearing-impaired patients with access to a TDD phone, call our TDD line at 660-687-5059. Outside duty hours (including weekends, Family Days, Training Days, Federal Holidays), call the Nurse Advice Line at 800-874-2273 Option 1.

Dental Care

Active Duty members are automatically enrolled in the Active Duty Dental Program and will receive care at a military dental treatment facility. You must get prior authorization before seeing a civilian dentist.

The TRICARE Dental Plan (TDP) is serviced through United Concordia and is available to:

• Dependents of members of the seven uniformed services (Air Force, Army, Navy, Marine Corps, Coast Guard, Commissioned Corps of the National Oceanic and Atmospheric Administration and the U.S. Public Health Service)
• National Guard and reserve members and their family members

To be eligible for the TDP, the sponsor must have at least 12 months remaining on his or her service commitment at the time of enrollment. Visit the United Concordia website www.ucitdp.com or call 844-653-4061 to learn more about costs, covered services and how to enroll your family. 

The TRICARE Retiree Dental Plan (TRDP) is for retirees and their families. TRDP is serviced through the Federal Dental and Vision Insurance Program, which is offered by Office of Personnel Management. To enroll in the TRDP:

• Enrollment can only occur during the two-week open season each year from Monday of the second full week in November to the Monday of the second full week in December -- or within 90 days of a qualifying life event.  

Visit TRICARE.benefeds.com to review plans and rates, verify eligibility and read other important information to prepare for enrollment. You may also call the BENEFEDS customer service line at 877-888-3337 or for TTY, call 877-889-5680.

TRICARE Benefits Assistance

• Local assistance can be contacted at the 509th Medical Group by calling 660-687-2188 Option 3, Option 1 and asking for a Benefits Counselor.
• Regional assistance can be obtained by calling the West Region TRICARE Managed Care Support Contractor – Health Net Federal Services at 1-844-866-WEST (9378).