Health Care

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

Installation Clinic Services

The 509th Medical Group (MDG) is an outpatient clinic providing health and wellness services for enrolled TRICARE beneficiaries. The MDG serves Active-Duty (AD) members and Retirees, as well as the dependents of each group.

The clinic is staffed by qualified medical professionals, including medical doctors, nurse practitioners, physician assistants, physical therapists, pharmacists, dental providers, optometrists, mental health care providers, nurses, and medical technicians.

Services provided include primary care and women’s health services for enrolled adult and pediatric patients. Ancillary services, open to all enrolled beneficiaries, include immunizations, public health programs, laboratory testing, radiology, and pharmacy services. Limited specialty services exclusively for active-duty (AD) service members include optometry, mental health, and physical therapy.

Appointments

To schedule clinic appointments, use one of the following options:

• MHS GENESIS Patient Portal: https://patientportal.mhsgenesis.health.mil
  • The Portal can be utilized to create or cancel appointments.
• Monday through Friday (0730 – 1630): Call the appointment line at 660-687-2188 or our TTY line at 660-687-5059.
  • Closures: Weekends, Federal Holidays, Family Days (after Noon unless otherwise posted), and Training Day (third Thursday of every month). For inclement weather, the MDG follows Wing directives.
• Outside Duty Hours: Call the Nurse Advice Line at 800-874-2273, Option 1.

Emergency Services

The 509th Medical Group does not have an emergency room. For emergencies or immediate medical attention, call 911 or go to the closest emergency department. Referrals are not necessary for emergency care visits. However, referrals are required for any follow-up care recommended after discharge.

Urgent (Non-Emergent) Services

If the 509 MDG is closed or does not have available appointments, beneficiaries may use any TRICARE-authorized Urgent Care facility.

Retirees and dependents do not need a referral.

Active-Duty members do need referrals before using Urgent Care facilities. A referral may be obtained by calling the 509 MDG appointment line at 660-687-2188 during duty hours or by calling the Nurse Advice Line at 800-874-2273 after clinic hours.

Dental Care

Active-Duty members are automatically enrolled in the AD Dental Program and will receive care at a military dental treatment facility. Prior authorization must be obtained before seeing a civilian dentist.

For dependents of members of the seven uniformed services (Air Force, Army, Navy, Marine Corps, Coast Guard, Commissioned Corps of the National Oceanic and Atmospheric Administration, and the U.S. Public Health Service) and National Guard and Reserve members and their family members, the TRICARE Dental Plan (TDP) serviced through United Concordia is available.

• To be eligible for the TDP, the sponsor must have at least 12 months remaining on his or her service commitment at the time of enrollment.
• Visit the United Concordia website www.ucitdp.com or call 844-653-4061 to learn more about costs, covered services, and how to enroll your family.

For Retirees and their dependents, the TRICARE Retiree Dental Plan (TRDP) is available.

• TRDP is serviced through the Federal Dental and Vision Insurance Program, which is offered by the Office of Personnel Management.
• Enrollment can only occur during the two-week open season each year – from Monday of the second full week in November to the Monday of the second full week in December – or within 90 days of a qualifying life event.
• Visit TRICARE.benefeds.com to review plans and rates, verify eligibility, and read other important information to prepare for enrollment. You may also call the BENEFEDS customer service line at 877-888-3337 or, for TTY, call 877-889-5680.

TRICARE Benefits Assistance

Use one of the following options:

• Call TriWest at 1-844-874-9378.
• Call to speak to a Benefits counselor at the 509th MDG at 660-687-2188, Option 3, Option 1.