Joint Base San Antonio (Lackland, Randolph, Sam Houston)

Joint Base San Antonio

• Individuals not in possession of a valid Department of War Common Access Card, identification and privilege card, or locally issued DBIDS pass, or access credential must report to one of the Joint Base San Antonio Visitor Control Centers.
• The Trusted Traveler Program is currently suspended until further notice.
• Joint Base San Antonio has increased security measures, including 100% ID checks at all gates and suspension of the Trusted Traveler Program. Drivers entering JBSA installations should expect potential delays and plan accordingly. In addition to full identification checks, the base has suspended its Trusted Traveler Program as part of heightened force protection activities. The program previously allowed certain vetted individuals to escort guests onto the installation without additional screening.
• Driving On Base: Vehicle drivers will not use hand-held devices such as cell phones, two-way radios, or electronic devices, such as personal data assistants while driving a vehicle. Vehicle drivers may use these devices once the car has stopped and is in park. This policy applies to all military and civilian personnel who operate privately owned motor vehicles, government-owned vehicles, or government service administration vehicles on JBSA.
• MWR Activities: Visit JBSA Today for information about MWR activities across JBSA-Fort Sam Houston, JBSA-Lackland, JBSA-Randolph, JBSA-Camp Bullis, and JBSA Recreation Park at Canyon Lake.

Defense Switched Network Dialing Instructions: The DSN is the provider of long-distance communications services for the Department of War. Every installation has a unique DSN number, and the numbers vary by world-wide location. To place a call using DSN, the caller must be using a military phone on an installation. Cell phones cannot dial DSN numbers.

If you would like to make a call on the Defense Switched Network, please use the following guide:

• DSN for 221 is 471
• DSN for 292 is 554
• DSN for 295 is 421
• DSN for 395 is 969
• DSN for 466 is 450
• DSN for 565 is 665
• DSN for 652 is 487
• DSN for 671 is 473
• DSN for 808 is 420
• DSN for 925 is 945
• DSN for 977 is 969
• DSN for 916 is 429

JBSA Fort Sam Houston

Fort Sam Houston finds its roots as far back as 1845 when the Army established a garrison in San Antonio. In 1876, the Army began constructing the Quadrangle on land donated by the city, and the Army garrison moved to the site a few years later. Fort Sam Houston was formally named for General Sam Houston, the hero of the battle of San Jacinto and the first president of the Republic of Texas, in 1890. It is unique among Army posts. On the one hand, it is a major, active military installation that plays a vital role in defense of the nation. On the other hand, it contains some of the oldest structures on any Army installation. Two of those sights are the Pershing House and The Quadrangle. This blend of old and new gives today's soldiers pride in a history that dates back over 150 years.

Fort Sam Houston is home to over 36,000 active-duty and DOW civilians, 48,000 family members, and 76,000 retirees. It is home to 502d Air Base Wing, United States Army North, United States Army South, the Army Medical Department, Army Regional Health Command Central, Brooke Army Medical Center, US Army Medical Center of Excellence Navy Regional Recruiting, and the Medical Education and Training Campus, which graduates over 16,500 students from 49 medical programs annually.

• Childcare Services: There are 2 child development centers on Fort Sam Houston. Register children at www.militarychildcare.com. Call 210-221-3835 for additional information.
• Emergency Medical Care: Brooke Army Medical Center provides 24-hour emergency care for military health care beneficiaries and severely traumatized patients from the local civilian community.
• ID Card Policy: ID cards, CAC, and DEERS enrolled will be issued by appointment and walk-in. Schedule appointments at https://idco.dmdc.osd.mil/idco/locator or call 210-221-0415 and set up an appointment.
• Passports and Visas: Ensure members and dependents have the required passports or visa before final out-processing for an overseas assignment. Member and dependents are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and dependents. Members electing the accompanied tour will not be permitted to out-process without requiring passports/visas for themselves (if applicable) or dependents.
• Post Operator: The Fort Sam Houston automated operator can be reached by calling 210-221-1211, DSN 312-471-1211.
• Temporary Billeting: Call 210-357-2705 for reservations or additional information. Reservations can be made online by entering IHG Hotels Ft Sam Houston in a search engine. Wounded Warriors and their families have priority for lodging at Fort Sam Houston.
• Housing: Fort Sam Houston housing is privatized and managed by Hunt Military Communities. There are nine housing areas with 2-5-bedroom homes. Available for all ranks. Call 830-262-0830 or visit https://jbsahunthousing.com/ft-sam-houston
• Newcomers Orientation: Sarting October 2026 Newcomers Orientation at Fort Sam Houston will occur every Tuesday from 0800-1200. When you in-process, you will be given your appointment. Attendance is mandatory for active-duty members and spouses are cordially invited to attend to learn about program and resources that are available.
• Relocation Services: The newly arriving service member and their family should be aware of the Relocation Assistance Program and the Lending Closet. Newcomer Orientation is offered at all three locations: Fort Sam Houston, Lackland and Randolph. They are specially designed to make their transition into our community an easier, more pleasant experience. A Loan Locker is available at Fort Sam Houston, 210-221-2705.
• Army Sponsorship: Soldiers PCSing to Fort Sam Houston and have not been assigned a sponsor can contact the JBSA-FSH M&FRC at 210-221-2705. Civilian employees should call 210-221-1425 for sponsorship assistance.
• Shuttle Services: Anyone with official business on post may use the post shuttle buses. No ID is required. There is no shuttle bus service to off post sites. There are two shuttle bus routes on post; one is the BAMC or "Hospital Route" and the other is the METC Route "Brigade Route." The "Hospital Route" services most clinics, the Finance Office, the Military Police Station, and the Military & Family Readiness Center. The "Brigade Route" services the troop areas, Troop Dispensary, Dental Clinics, Military Clothing Sales Store and the Main Exchange. The routes are approximately 40 minutes. To obtain a copy of the shuttle bus schedule, stop by the Military & Family Readiness Center located at 3060 Stanley Road, Building 2797.
• Post Office: Fort Sam Houston Post Office is located at 1804 Stanley Road, Fort Sam Houston, TX 78234. Hours of operation: Monday through Friday, 8:30 a.m. - 5 p.m. and Saturdays 9 a.m. - 12 p.m. Phone number: 210-226-0252

JBSA Lackland Air Force Base

Lackland AFB is named after Brigadier General Frank Lackland, who was commissioned into the Army after serving in the District of Columbia National Guard. Construction on the base began on June 15, 1941, and was originally part of Kelly Field. One year later, it became an independent organization called the San Antonio Aviation Cadet Center. On February 3, 1948, the facility became Lackland AFB, Gateway to the Air Force. For more information, please visit the Lackland AFB homepage.

The base consists of more than 24,000 active-duty members; 10,000 DOW civilians; and 11,000 contractors and family members. Lackland is comprised of the 37th Training Wing; 149th Fighter Wing; 59th Medical Wing; the Air Force Intelligence, Surveillance and Reconnaissance Agency; 24th Air Force Wing, 67th Network Warfare Wing; the Cryptologic Systems Group; the National Security Agency; and 70 additional associate units.

• Childcare Services: There are 3 child development centers (two on Lackland, one on Kelly Annex, which is a part of Lackland). Family Child Care homes are available but also have limited infant capacity. You may pick up a list of family day care homes at the FCC Office located in Building 8210 at 2310 Kinnley Avenue and can be reached at 210-671-3376.
• Emergency Medical Care: As of April 4, 2026, Wilford Hall Ambulatory Surgical Center no longer has an emergency department. They now provide an Urgent Care Center. For a life-threatening medical situation (including mental health emergencies), call 911 immediately or go to the closest Emergency Department. Brooke Army Medical Center located on Ft. Sam Houston provides 24-hour emergency care. Emergency care services treat life-threatening medical issues such as threats to your life, limbs, sight, or safety. To learn about how TRICARE covers emergency care, visit TRICARE Emergency Care.
• The Urgent Care Center is located at Wilford Hall Ambulatory Surgical Center JBSA-Lackland, 1st floor, A-Wing 1100 Wilford Hall Loop. They are open 7 days a week from 6:00 AM to 9:00 PM. You may contact the BackDesk at: 210-292-3403.  To speak to a registered nurse, contact the Military Health System Nurse Advice Line or Visit MHSNurseAdviceLine.com for web chat and video chat or dial 1-800-TRICARE (874-2273).
• ID Card Policy: ID cards, CAC and DEERS enrollment are issued either by appointment or walk-ins. To schedule an appointment, please use this link: https://idco.dmdc.osd.mil/idco/. Walk-ins are on First-Come; First Serve basis and military members in uniform have priority. Hours of operations are Monday – Thursday, 7:30 a.m. until 3:00 p.m. and Friday from 7:30 a.m. to 12:00 p.m. For information call 210- 671-3303 and select option 1.
• Passports and Visas: Ensure member and/or dependents have the required passports and/or visa prior to final out-processing. Member and/or dependents are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or dependents. Members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or dependents.
• Temporary Lodging: Temporary Lodging is available for Department of War card holders on JBSA through Air Force Inns and the InterContinental Hotels Group (IHG). Phone/Reservations: 210-671-4277; Website: https://af.dodlodging.net/
• Housing: Balfour Beatty Communities manage privatized housing on JBSA Lackland. Housing consists of duplex and single-family homes for military members and features three and four bedrooms, up to two and a half baths, fully equipped modern kitchens, ample storage space, and attached two-car garages. Visit the Air Force Housing website to find your new home, www.lacklandfamilyhomes.com.
• Newcomers Orientation: Upon arrival at JBSA‑Lackland, report to your Commander’s Support Staff (CSS) to sign in. You will receive a schedule outlining all required in‑processing appointments. If your unit does not have a CSS, report to Customer Support, located at 5161 Stewart St., Bldg. 5616, Room 129. The Newcomers Orientation briefing is mandatory and is conducted at Arnold Hall from 0830–1200. During the summer PCS season (May–August), the briefing is held on the first and third Wednesday of each month. For the remainder of the year, it is held on the first Wednesday of the month. The briefing is open to newly assigned military and civilian personnel. Spouses are encouraged to attend. To coordinate attendance, contact your Unit Personnel Office, Command Support Staff, or Civilian Personnel Office.
• Speed Limit Enforcement: Posted base speed limits are strictly enforced. Violators who speed 15 mph over the speed limit will receive an automatic 30-day suspension of base driving privileges. Violators who speed 20 mph over the speed limit will receive an automatic 60-day suspension of base driving privileges. A suspension means that offenders are prohibited from operating a motor vehicle on Lackland AFB during the suspension period.
• Shuttle Services: Shuttle service is available to 21 locations on base. Buses run every 15-20 minutes, and shuttle stops are clearly marked. Technical school students are the primary customer base, but others can ride on a space available basis. Schedules are available in billeting, base libraries, and Bldg. 5008 on Gary Avenue. For students and medical staff that need transportation between WHMC and BAMC, a shuttle will run every 30 minutes from various sites on Lackland and Security Hill. To obtain up to date live information on the shuttle schedule, download the PassioGo app. Once in the app, click on the ‘Account’ link and enter the code, <jbsa>. Make sure all information is in lowercase. For further assistance with schedules and the app, call 210-671-0069.
• Mail Facilities: There is one temporary mail facility on Lackland AFB. Permanent party military assigned to Lackland AFB will send their mail to Rank and Name, PSC 3, 1320 Truemper St., Unit 369401, Lackland AFB, TX 78236. Pick up mail at building 9122 near the intersection of Carswell and Truemper Avenues, 210-671-9476/9477. All incoming mail will be held as General Delivery; newcomers are assigned temporary box numbers when they pick up their mail the first time. If it will be more than 30 days before you arrive, ask your sponsor to take a copy of your orders to the appropriate location. The post office on Lackland can be reached at 210-671-0952.

JBSA Randolph Air Force Base

Randolph Field was dedicated on June 20, 1930, as a flying training base and continues in this mission today. The idea for Randolph began soon after the establishment of the Air Corps Act in 1926, which changed the name of the Army Air Service to the Army Air Corps. General Frank P. Lahm was placed in charge of all flying training and established the Air Corps Training Center and set up its headquarters at Duncan Field, next to Kelly Field, TX. After deciding the facilities at Kelly and Brooks Fields were not enough for proper training, the Air Corps soon decided an additional training field was needed. Randolph Field was named after Captain William Millican Randolph, who crashed his AT-4 on takeoff returning to duty at Kelly. He contributed immeasurably to the progress of aviation and served on the base name selection committee. After the Air Force became a separate service on September 18, 1947, Randolph Field was officially named Randolph Air Force Base on January 14, 1948. For more history visit Randolph's homepage.

Randolph is home to more than 4,000 military members; 5,000 dependents; and 5,000 DOW civilians. It is home to numerous units, including Headquarters Air Education and Training Command, Air Force Personnel Center, and the host unit, the 12th Flying Training Wing.

• Childcare Services: There are 2 child development centers. The Main CDC which provides care for children ages 2-5 years old and the Annex CDC which provides care for infants and pre-toddlers ages 6 weeks to 24 months. Hours of Operation: Monday through Friday, 6:30am – 5:45pm. Contact Information: 210-652-4946. Hourly care offered based on availability
• Passports and Visas: Ensure member and/or dependents have the required passports and/or visa prior to final out-processing. Member and/or dependents are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or dependents. Members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or dependents. These actions are necessary to prevent unforeseen hardships to the military members and their families. Therefore, as a last reiteration, it is essential, members do not out-process without having the appropriate passports/visas for themselves (if applicable) and/or dependents. For more information call 210-652-3036; 550 D Street E. Bldg. 399, JBSA Randolph, TX 78148.
• Base Operator: The Randolph automated operator can be reached by calling 210-652-1110, DSN 312-487-1110.
• Temporary Billeting: Contact the Randolph Lodging office at 210-652-1844 or DSN 312-487-1844 or via email at Randoph.inn@us.af.mil as soon as you have your orders and an arrival date to request accommodations for you or your family. If nothing is available on base, they will refer you to a nearby hotel in the local community.
• Base Housing: Base housing is limited, but there are numerous apartments and single dwelling rentals in the community. For assistance, please call 210-652-1840.
• Relocation Assistance: The Military & Family Readiness Center offers classes and individual relocation assessment and referral. We also operate computer-based information on other military installations and demographics worldwide. Contact the Relocation Assistance Program at 210-652-5321or DSN 312-487-5321 for further information.
• Sponsorship: It is important to maintain contact with your sponsor and provide him/her with your arrival information. However, if you are unable to contact your sponsor prior to or upon arrival, contact your Commanders’ Support Staff during normal duty hours. If arriving after duty hours, contact the Lodging Office, which is the 24-hour arrival point. Report to your CSS on the next duty day. Once you have signed in, the approval authority for permissive TDY for house-hunting is your gaining commander. The automated base operator can be reached 24 hours a day for additional listings, 210-652-1110 or DSN 312-487-1110.
• Shuttle Services from Airport: Taxi and shuttle service is also available from the San Antonio International Airport to Randolph. Fares vary, but taxis average around $35. Once you arrive at Randolph AFB, report to your CSS with your records. Upon signing in with your unit, you will be scheduled for required in-processing appointments including Finance, Social Actions, and Base Newcomer's Orientation briefings. The Base Military Taxi is also available for official use only. Please arrange transportation requirements in advance when support is needed during non-duty hours
• Mail: If you need a forwarding address for your mail, you may use the Postal Service Center. Your sponsor may deliver a copy of your PCS/TDY orders. You must follow up with a phone call to confirm receipt of orders at Commercial 210-652-3569, DSN 487-3569. Then you may use the address below to forward your mail. Upon your arrival, you may pick up your mail at the Postal Service Center located in building 860. If you have questions, they can be contacted at 210-652-3569.

Forwarding Address:

• Your Name
• 1985 1St Street West #2000
• Randolph AFB, TX 78150-4312