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United States Air Force
Hwy 90 and SW Military Road
Lackland AFB, TX 78236-5113
The cost of living remains around 89.7, below the state average of 93.9 and the national average of 100 for major U.S. cities.
Defense Service Network (DSN) Dialing Instructions
Fort Sam Houston:
When dialing DSN from a U.S. installation to a U.S. installation, it is unnecessary to dial the 312 area code. If you dial a number with the 312 and it does not work, try it again without the area code. When dialing a DSN to/from overseas locations, the DSN area code must be included. For Brooke Army Medical Center Information Desk, call 210-916-4141, DSN 312-429-4141.
The Fort Sam Houston Post Office is located in 1804 Stanley Road, Building 368, Fort Sam Houston, TX 78234. The hours of operation are Monday through Friday, 8:30 a.m. – 5:00 p.m. and Saturday, 8:30 a.m. – 12:00 p.m. For additional information call 210-226-0089/ TTY 1-877-889-2457/ Toll Free 1-800-275-8777.
Lackland AFB: Posted base speed limits are strictly enforced. Violators who speed 15 mph over the speed limit will receive an automatic 30-day suspension of base driving privileges. Violators who speed 20 mph over the speed limit will receive an automatic 60-day suspension of base driving privileges. A suspension means that offenders are prohibited from operating a motor vehicle on Lackland AFB during the suspension period.
Defense Biometric Identification System (DBIDS), is being used at all gates. If personnel came from a base using this system, they still need to register again at Lackland. The DBIDS registration is in Pass and ID, Bldg 5616, Room 109. Call 210-671-3040 for questions.
Lackland is expanding its online social media presence. Please visit the 802nd FSS and Public Affairs Facebook page.
Joint Base San Antonio (JBSA) is in San Antonio, which is the largest city in Bexar (pronounced bear) County, Texas. It is comprised of three primary locations—JBSA-Fort Sam Houston, JBSA-Lackland and JBSA-Randolph—plus eight other operating locations and 266 mission partners.
Joint Base San Antonio covers nearly 67 square miles; has more than 80,000 full-time employees performing 211 missions; supports 145,000 students and more than 250,000 retirees. The rich military history and the size of the military population has earned San Antonio the trademarked title of “Military City USA.”
While physically located on three different sides of the city, the 502nd MSG joins the 802nd MSG at Lackland Air Force Base and the 902nd MSG at Randolph AFB to form the support infrastructure for Joint Base San Antonio, the largest joint base initiative in the Department of Defense. The three mission support groups fall under the 502nd Air Base Wing, headquartered on Fort Sam Houston.
Fort Sam Houston (FSH)
Fort Sam Houston is in the middle of San Antonio, close to the historic downtown area. Its history dates to 1845, and is named for General Sam Houston, hero of the battle of San Jacinto and first president of the Republic of Texas. Fort Sam Houston is unique among Army posts. On one hand, it is a major, active military installation and plays a vital role in the defense of the United States. On the other hand, it contains some of the oldest structures on any Army installation. Two of those sights are the Pershing House and The Quadrangle. This blend of old and new gives today's Soldiers a share of the post's history which dates back more than 150 years. For more information, go to the Fort Sam Houston homepage .
Fort Sam Houston is home to 36,976 active duty and DoD civilians, 48,415 Family Members, and 76,580 retirees. Major units assigned to Fort Sam Houston include United States Army North, United States Army South, the Army Medical Department, Army Regional Health Command Central and San Antonio Military Medical Center, US army Medical Center of Excellence (MEDCoE), and the Medical Education and Training Campus (METC), which graduates over 16,500 students from 49 medical programs annually.
• Vehicle drivers will not use hand-held or hands-free communication devices such as cell phones, two-way radios, or electronic devices such as personal data assistants (PDAs) while driving a vehicle. Vehicle drivers may operate these devices only once the vehicle has been safely stopped and the vehicle placed in park. This policy applies to all military and civilian personnel who operate a privately owned motor vehicle, Government Owned vehicle, or Government Service Administration vehicles on Fort Sam Houston and Camp Bullis.
• Fort Sam Houston Post Office is located in Building 368, Fort Sam Houston, TX 78234. The hours of operation are Monday through Friday, 8:30 a.m. - 5:00 p.m. and Saturday, 8:30 a.m. - 12:00 p.m. For additional information please call 210-226-0089.
• The Fort Sam Houston operator may be reached by calling 210-221-1211, DSN 312-471-1211. For the Brooke Army Medical Center Information Desk, call 210-916-4141, DSN 312-429-4141. The Fort Sam Houston Toll Free number 1-800-531-1114 may be used for official business (limited to 5 minutes), and the operator will transfer your call to any number on post
• The newly arriving Soldier and family members should be aware of the Relocation Assistance Program and the Lending Closet. They are specially designed to make their transition into our community an easier, more pleasant experience. For information on items you can borrow, please go to the Loan Closet topic.
• One of the fastest ways to know where things are is to participate in the Trails and Tales Tour of Fort Sam Houston. You can register by calling (210) 221-2705.
• Quarterly, the Relocation Program The Newcomers' Extravaganza is an event designed to help integrate the newcomer into the community and to link support services to newly arrived families. Contact the Relocation Assistance Program office for schedule information at 210-221-9698/1681.
• The Sponsorship Program is managed by the Directorate of Military Personnel. Those soldiers who are relocating to Fort Sam Houston and have not been assigned a sponsor should call 210-221-0995. Sponsorship for Civilians is the responsibility of the gaining supervisor. Civilian employees should call 210-221-1425 for sponsorship assistance. You may go online to submit your sponsorship request form.
• Anyone with official business on post may use the on base shuttle buses. No ID is required. There is no shuttle bus service to off post sites. There are two shuttle bus routes on post; one is the BAMC or "Hospital Route" and the other is the AHS Route "Brigade Route." The "Hospital Route" services most of the clinics on post, the Finance Office, the Military Police Station, and Army Community Service. The "Brigade Route" services the troop areas, Troop Dispensary, Dental Clinics, Military Clothing Sales Store and the Main Exchange. The routes are approximately 30-35 minutes. To obtain a copy of shuttle bus schedule, stop by the Army Community Service located at Bldg 2797, Stanley Road.
Lackland Air Force Base (LAFB)
Lackland AFB is located on the West Side of San Antonio. The base is named after Brigadier General Frank Lackland, who was commissioned into the Army after serving in the District of Columbia National Guard. Construction on the base began on June 15, 1941 and was originally part of Kelly Field. One year later, it became an independent organization called the San Antonio Aviation Cadet Center. On February 3, 1948, the facility became Lackland AFB, Gateway to the Air Force. For more information, please visit the Lackland AFB homepage.
The base consists of 46,577 people. Of these, 24,702 are active duty members. Another 10,131 are DoD civilian employees. The remaining 11,744 are contract employees, and family members. Lackland is comprised of the 37th Training Wing, National Guard 149th Fighter Wing, the 59th Medical Wing, the Air Force Intelligence, Surveillance and Reconnaissance Agency, the 24th Air Force Wing, 67th Network Warfare Wing, Cryptologic Systems Group and the National Security Agency plus 70 additional associate units.
• Childcare Services: Childcare for infants is at a premium. Two child development centers on base have infant slots, but there is usually a waiting list. Family day care homes are available but also have limited infant capacity. You may pick up a list of family day care homes at the Airman and Family Readiness Center or at the Family Day Care Office located in Bldg. 6629 near Walker and Gentile.
• On-Post Speed Limit: Posted base speed limits are strictly enforced. Violators who speed 15 mph over the speed limit will receive an automatic 30-day suspension of base driving privileges. Violators who speed 20 mph over the speed limit will receive an automatic 60-day suspension of base driving privileges. A suspension means that offenders are prohibited from operating a motor vehicle on Lackland AFB during the suspension period.
• Emergency Medical Care: Wilford Hall emergency room is now closed. The Urgent Care Center will see only 2 years of age and up. For emergencies, go to the nearest emergency room. All inpatient care has been moved to Brooke Army Medical Center.
• ID Card Policy Change: ID cards, CAC and DEERS enrolled will be issued by appointment only. Appointment times will be between 8 a.m. and 3:20 p.m. Schedule appointments at https://rapids-appointments.dmdc.osd.mil or call and set up an appointment by calling (210) 671-6006.
• Passports and Visas: Ensure member and/or dependents have the required passports and/or visa prior to final out-processing. Member and/or dependents are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or dependents. Members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or dependents.
• Temporary Billeting: Billeting units are available. Those who are in PCS status have top priority. If there are no vacancies in the appropriate lodging facility, the Inns of Lackland have agreements with hotels and motels near the base and downtown to provide temporary housing for those arriving here in official travel status. You will still need to check in at the appropriate military billeting facility to get your non-availability statement. Your sponsor can make reservations for you if you provide a copy of your orders and credit card information. You may prefer to make your own reservations: 210-671-4277, 1-888-235-6343, or DSN 312-473-3622/0047/2556. Web site and E-mail information can be found in the Contacts for Lackland AFB. NOTE: There are 7 pet friendly rooms. Lodging maintains a list of pet friendly hotels, motels, and kennels located in San Antonio. They are all within a reasonable distance of the base.
• Housing: Visit the Air Force Housing website to find your new home with the Air Force. This website serves as a one-stop shop for Airmen and their families to obtain information about the housing options and support services available to them at Air Forces world-wide.
• Newcomers Orientation: The official newcomer's orientation at Lackland AFB takes place at Right Start. The orientation is presently every other Wednesday in the Gateway Club from 8:00 a.m. to 2:30 p.m. During the summer PCS season, Right Start is scheduled weekly. When you in-process, you will be given your appointment. Attendance is mandatory for the active duty member. Spouses are cordially invited to attend. PCS Childcare is available and must be arranged through the Airman and Family Readiness Center at 210-671-3722 or DSN 312-473-3722.
• Mail Facilities: There are two temporary mail facilities on Lackland AFB. Permanent party military assigned to Lackland AFB will send their mail to Rank and Name, PSC 3, 1320 Truemper St., Unit 369401, Lackland AFB, TX 78236. Pick up mail at building 9122 near the intersection of Carswell and Truemper Avenues, 210-671-9476/9477. Members assigned to Security Hill and any of its associated tenants will address their mail to Name & Rank, PSC 6, 2261 Hughes Avenue, Unit #623201, Lackland AFB, TX 78236. To pick up mail go to Bldg 2017 located at 105 Hall Blvd, 210-977-2820. All incoming mail will be held as General Delivery; newcomers are assigned temporary box numbers when they pick up their mail the first time. Anything that comes in after that date as General Delivery mail will automatically be placed in the assigned box. If it will be more than 30 days before you arrive, ask your sponsor to take a copy of your orders to the appropriate location.
• Shuttle Services: Shuttle service is available to 21 locations on base. Buses run every 15-20 minutes and shuttle stops are clearly marked. Technical school students are the primary customer base, but others can ride on a space available basis. Schedules are available in billeting, base libraries, and Bldg 5008 on Gary Avenue. For students and medical staff that need transportation between WHMC and BAMC, a shuttle will run every 30 minutes from various sites on Lackland and Security Hill.
Randolph Air Force Base (RAFB)
Randolph Field was dedicated on June 20, 1930, as a flying training base and continues in this mission today. The idea for Randolph began soon after the establishment of the Air Corps Act in 1926, which changed the name of the Army Air Service to the Army Air Corps. General Frank P. Lahm was placed in charge of all flying training and established the Air Corps Training Center and set up its headquarters at Duncan Field, next to Kelly Field, TX. After deciding the facilities at Kelly and Brooks Fields were not enough for proper training, the Air Corps soon decided an additional training field was needed. Randolph Field was named after Captain William Millican Randolph, who crashed his AT-4 on takeoff returning to duty at Kelly. He contributed immeasurably to the progress of aviation and served on the base name selection committee. After the Air Force became a separate service on September 18, 1947, Randolph Field was officially named Randolph Air Force Base on January 14, 1948. For more history visit Randolph's homepage.
Randolph AFB is located on the northeast side of San Antonio. It is home to 4,423 military members who have 5,291 dependents. DoD and NAF civilians combine for a strength of 5,778 for a total population of 15,492. It is home to numerous Department of Defense units, including Headquarters Air Education and Training Command, Air Force Personnel Center and the host unit, the 12th Flying Training Wing.
Air Education and Training Command's mission is to develop America's Airmen today...for tomorrow. They take America's sons and daughters - young men and women who have volunteered to serve their country in a time of war - and develop them into Airmen. AETC's mission begins with the Air Force Recruiting Service. With 24 enlisted squadrons, three health professions squadrons and more than 1,200 recruiters assigned throughout the United States and overseas, the Recruiting Service's mission is to inspire, engage and recruit the brightest, most competitive and diverse young men and women for service in America's Air Force.
Air Force Personnel Center is the Air Force's Human Resources division implementing personnel, manpower and services programs for nearly 330,000 active-duty members and 150,000 civilian employees through a worldwide network of personnel flights. AFPC carries out the programs covering all life cycles of military and civilian personnel for the Air Force, including defining resource requirements and developing and delivering Airmen for the Air Force and the joint environment. AFPC also manages the implementation of services programs for Airmen and families.
The 12th Flying Training Wing is the Source of America's Airpower, delivering unrivaled airpower leaders for the future of the U.S. Air Force. The wing, which is headquartered at Joint Base San Antonio-Randolph, consists of three flying groups and a maintenance directorate spanning more than 1,600 miles. The 12th FTW is responsible for four single-source aviation pipelines. These pipelines include combat systems officer training, pilot instructor training, as well as remotely piloted aircraft pilot indoctrination and basic sensor operator qualification. The wing manages all airmanship programs for the U.S. Air Force Academy and serves as the single screening point for all hopeful aviators to include pilots, RPA pilots and CSOs. The wing also hosts the introduction to fighter fundamentals program as well as conducts electronic warfare training for the U.S. Air Force and multi-national forces. Each year, the wing graduates more than 850 instructor pilots, 350 combat systems officers, 500 remotely piloted aircraft pilots and sensor operators, and trains more than 2,500 U.S. Air Force Academy cadets and 2,200 undergraduate flight training candidates.
• Childcare Services: Childcare for infants is at a premium. One child development center on base has infant slots, but there is usually a waiting list.
• Base Housing: Base housing is limited, but there are numerous apartments and single dwelling rentals in the community.
• Passports and Visas: Ensure member and/or dependents have the required passports and/or visa prior to final out-processing. Member and/or dependents are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or dependents. Members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or dependents. These actions are necessary to prevent unforeseen hardships to the military members and their families. Therefore, as a last reiteration, it is essential, members do not out-process without having the appropriate passports/visas for themselves (if applicable) and/or dependents.
• Relocation Assistance: The Relocation Assistance Center offers classes and individual relocation assessment and referral. We also operate computer-based information on other military installations and demographics worldwide. Contact the Relocation Assistance Program at 210-652-5321or DSN 312-487-5321 for further information.
• Temporary Billeting: Contact the Randolph Lodging office in Bldg. 112 or call 210-652-1844 or DSN 312-487-1844, as soon as you have your orders and an arrival date to request accommodations for you or your family. If nothing is available on base they will refer you to a nearby hotel in the local community.
• Sponsorship: It is important to maintain contact with your sponsor and provide him/her with your arrival information. However, if you are unable to contact your sponsor prior to or upon arrival, contact your Commanders Support Staff during normal duty hours. If arriving after duty hours, contact the Lodging Office, which is the 24-hour arrival point. Report to your CSS the next duty day. Once you have signed in, the approval authority for permissive TDY for house-hunting is your gaining commander. The automated base operator can be reached 24 hours a day for additional listings, 210-652-1110 or DSN 312-487-1110.
• Shuttle Services from Airport: Taxi and shuttle service is also available from the San Antonio International Airport to Randolph. Fares vary, but taxis average around $35. Once you arrive at Randolph AFB, report to your CSS with your records. Upon signing in with your unit, you will be scheduled for required in-processing appointments including Finance, Social Actions, and Base Newcomer's Orientation briefings.
• Mail: If you need a forwarding address for your mail, you may use the Postal Service Center. Your sponsor may deliver, or you may FAX a copy of your PCS/TDY orders to Commercial 210-652-5429, DSN 487-5429. You must follow up with a phone call to confirm receipt of your FAX at Commercial 210-652-3569, DSN 487-3569. Then you may use the address below to forward your mail. Upon your arrival, you may pick up your mail at the Postal Service Center located in Bldg. 860. If you have questions, they can be contacted at 210-652-3569.
1985 1St Street West #2000
Randolph AFB, TX 78150-4312
• Base Military Taxi is also available for official use only. Please arrange transportation requirements in advance when support is needed during non-duty hours
The primary mission at Fort Sam Houston is medical training support. The post is the home of the U.S. Army North, Institute of Surgical Research, Army Medical Department Center and School, Army Medical Command, U.S. Army South, U.S. Veterinary Command, Regional Health Command - Central, Installation Management Command, Military Entrance Processing Station, 5th Recruiting Brigade, San Antonio Military Medical Center (SAMMAC) and 502nd Air Base Wing. Fort Sam Houston provides facilities and support for the activities of garrison units and other tenant organizations.
For additional information visit the installations individual unit websites:
Lackland's mission is to:
In response to the joint basing initiative, Lackland activated the 802nd Mission Support Group on February 2, 2010, and realigned under the new 502nd Air Base Wing at Ft. Sam Houston. Several 37th Training Wing staff agencies were realigned in a move to maximize operation training and support missions throughout the base. The 37th TRW retained positions in agencies that were specific to the training mission, while mission support roles reorganized under the 502nd.
Randolph AFB is home to numerous Department of Defense units, including Headquarters Air Education and Training Command, Air Force Personnel Center and the host unit, the 12th Flying Training Wing.
Joint Base San Antonio (JBSA) is situated in San Antonio, (Bexar County), the seventh largest city and known as "Military City USA." Encompassing JBSA are Fort Sam Houston, Lackland Air Force Base and Randolph Air Force Base, three separate installations. The mission at Fort Sam Houston, located northeast of downtown, is medical training and support and is home to San Antonio Military Medical Center. The primary mission at Lackland AFB, located southwest of the city, is training: basic military, technical, English language and technical training in Spanish to allied countries. Randolph AFB is located northeast of the city and houses several headquarters including Air Education & Training Command (AETC), Air Force Personnel Center (AFPC), and Air Force Headquarters Recruiting Services. Visit the Joint Base San Antonio homepage.
Fort Sam Houston housing is privatized and managed by Lincoln Military Housing. There are nine housing areas with 2-5 bedroom homes. Available for all ranks. Call 210-270-7638 or visit the Family Housing website.
Privatized housing on JBSA Lackland is managed by Balfour Beatty Communities. A total of 307 duplex and single-family homes for military members were constructed and features three and four bedrooms, up to two and a half baths, fully equipped modern kitchens, ample storage space, and two-car attached garages. Call: 210-674-9366 or 210-375-5148/5149. Base Housing: 2525 Fairchild Street, Bldg 1524, JBSA Lackland, TX 78236. Phone 210-671-1840, or email firstname.lastname@example.org Hours: M-F 07:30 a.m. - 4:30 p.m.
USO Military Reception Area
The San Antonio International Airport and USO proudly offer as a token of appreciation to our fighting men and women of the armed services a place to call their own while traveling to/from our city. The Military Reception Area is located in the northernmost part of Terminal Two and offers snacks, coffee and plenty of room to sit down and relax. Small board games and reading material are also available. The lounge area is open to troops Monday-Friday, 0800 a.m.-10:00 p.m. and Weekend from 09:00 a.m.-11:00 p.m.
Direction to Fort Sam Houston: Go West on Airport Blvd toward Airport Exit, turn Right onto S. Terminal Dr, turn Left onto US-281N /McAllister FWY. Merge onto US-281 S via the ramp on the Left toward Downtown San Antonio. Take the I-35N exit towards Austin on the left, exit on Walters Street, turn left onto Walters St. Go Straight on to Decal or Visitor Gate.
Direction to Randolph AFB: Take Loop 410 East to IH-35 North (toward Austin). Exit Pat Booker Road, which runs directly into the front gate of Randolph. The cost of a taxi from the airport will average $35.
Direction to Lackland AFB: When arriving in San Antonio, turn right onto Loop 410 West, take the Valley Hi / Lackland AFB exit, turn left on Valley Hi, and continue straight to the Airman's Gate. The cost of a taxi from the airport to Lackland AFB will average $52.
The taxi stand is outside from the baggage claim area. The taxi fare from the airport to Fort Sam Houston is between $20 -$26; to Randolph is between $30 - $37; to Lackland is between $50 - $57.
If you need to send mail to Fort Sam Houston prior to your arrival, address it to: Your Name, Post Office, General Delivery, Fort Sam Houston, TX 78234. The Post Office will hold the mail for 15 days if incoming from CONUS, 45 days if incoming from OCONUS. The phone number for the Post Office on post is 1-800-275-8777.
Your gaining unit is responsible for ensuring that you have a sponsor. If you do not hear from your sponsor in a timely manner, you may want to initiate contact yourself. Check the Major Units listing for phone numbers.
Once you connect with your sponsor, please provide them with all the pertinent information about your needs, family, travel plans, and any other concerns. If there are any changes, let your sponsor know as soon as possible so that he or she can make the necessary adjustments in arrangements. If you want your sponsor to meet you upon your arrival, please discuss that issue and exchange the necessary phone numbers to make that happen.