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United States Air Force
American Red Cross - San Antonio Chapter - Lackland AFB
3642 Houston Street
San Antonio, TX 78219-3830
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Please call 210-292-5967 for assistance,
210-292-5967- Family Advocacy Program- Lackland.
210-221-1996, Family Advocacy Program- Fort Sam
210-659-6308, Family Advocacy Program- Randolph
Personnel in need of immediate assistance on Randolph AFB due to sexual assault, call 210-808-7272.
For immediate emergencies please call the Sexual Assault Prevention and Response (SAPR) hotline at 210-808-7272 or the Military Police at 911.
If you have an emergency while traveling, check to see if there is a military installation near you. If there is, go to the Family Center for assistance. The Army, Air Force, Navy, and Marine relief organizations have reciprocal agreements to assist qualifying members of other services. If there is no military installation nearby, please contact the nearest American Red Cross chapter.
American Red Cross is always available for emergency aid. Contact the nearest chapter listed in the local phone directory.
The American Red Cross may be contacted by CONUS active duty military and immediate family members residing in the same household through the American Red Cross Armed Forces Emergency Services (AFES) Center, 24 hours a day. Immediate family members (spouse, children, father, mother, brother, sister and those in loco parentis) not residing in the same household, must contact the American Red Cross Chapter in their local area. The American Red Cross also has quick communication with home about family emergencies, available 24 hours a day, 7 days a week, including verification of death or serious illness of immediate family, birth announcements to service members, and health and welfare reports resulting from a lack of communication over a long period of time.
Before you leave make sure you have all important papers with you, your current LES and phone numbers such as Duty Officer and your sponsor. Do not pack the papers in your luggage or your household goods. Write down telephone numbers for your relatives, sponsor, your gaining unit orderly room, and your local command post. They will be invaluable in case of an emergency. Your sponsor can be of help in case of an emergency while in transit.
All three installations offer emergency relief services and can assist and communicate with other branches of the service to assist military members, no matter where they serve. Categories of emergency financial assistance include basic living expenses (food, shelter, utilities); medical not covered by TRICARE; dental not covered by DDP; funeral expenses; emergency transportation; essential car repairs; pay and allotment problems; disasters and assistance for widows, mothers and children. Military members will be interviewed, must fill out an application and each case will be assessed on its own merit.
Your primary contact for emergency financial assistance is the Air Force Aid Society (AFAS), 210-652-5321. If after hours or on holidays, the American Red Cross can provide emergency assistance in coordination with AFAS. The AFAS can provide financial emergency assistance based upon the need, on a case-by-case basis.
If you have an emergency while at Lackland AFB, speak to your First Sergeant or Commander. If there is a death or critical illness in your immediate family, an American Red Cross case manager will need to verify the emergency for you to have emergency leave approved. If an emergency arises after duty hours, call the American Red Cross at 1-877-272-7337 or the command post at 210-671-4225.
Financial assistance may be available through the local Air Force Aid Society (AFAS), housed in the Military & Family Readiness Center, Bldg 1249. For AFAS financial assistance, an emergency consists of an event you could not have anticipated or prepared for and must be for necessities, such as shelter, food, transportation, or similar needs.
There are also private organizations on base that help in difficult times. Information about those organizations is available through your first sergeant, commander, or the Military & Family Readiness Center, Bldg 1249, 210-671-3722.
No matter how well you plan, emergencies happen. What should you do in case of emergency while you are traveling?
Emergency Relief/AER at Fort Sam Houston
Army Emergency Relief (AER) can provide financial assistance to meet unforeseen situations. Also keep in mind, all branches of the service have emergency relief agencies that assist and communicate with agencies at Fort Sam Houston.AER assists eligible active duty soldiers, retired personnel, and their family members. Stop by or call our local AER office, at 210-221-1612.
How to Request Financial Aid from AER
When requesting for a loan, present your Military ID card, Leave and Earning Statement, Leave or PCS orders and substantiating documents (car repair estimate, rental agreement, utility bill, etc.).If you need AER financial assistance, first see your unit commander. Then go to your AER Section. If there is no AER Section, go to any of the following agencies: American Red Cross Chapter, Air Force Aid Society Section, Navy-Marine Corps Relief Society Auxiliary or Coast Guard Mutual Assistance Office.
Contributions to AER
You can contribute to your local AER fund campaign or send contributions to AER National Headquarters, Department of the Army, 200 Stovall Street, Alexandria, VA 22332-0600. An annual AER campaign runs March 1st thru May 15 worldwide.