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United States Air Force
American Red Cross - San Antonio Chapter - Lackland AFB
3642 Houston Street
San Antonio, TX 78219-3830
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Family Advocacy Program (FAP)
Family Advocacy Program (FAP) services are available at all three JBSA installation. It is a Department of Defense program to address domestic abuse, child abuse and neglect, and problematic sexual behavior in children and youth. Whether you seek help managing abuse from your spouse or partner or have concerns for a child’s safety, FAP can assist and connect you to helpful resources.
Sexual Assault Prevention and Response (SAPR)
The SAPR program serves the entire military community at JBSA. Each Service branch’s program is dedicated to serving and supporting victims of sexual assault. JBSA maintains a Crisis Hotline for all Service branch personnel 24 hours a day, 7 days a week.
For immediate emergencies, please call the Sexual Assault Prevention and Response (SAPR) hotline 24 hours a day, 7 days a week at 210-808-7272. You can also contact the 24-hour Department of Defense (DoD) Safe Helpline at 877-995-5247.
If this is not an emergency, please contact the local SAPR Advocacy Center as shown below:
Suicide prevention is everyone’s business. If you or someone you know is in immediate need of assistance, call 911 for emergency services or call the toll-free, 24-hour hotline of the National Suicide Prevention Lifeline at 800-273-TALK (1-800-273-8255) to be connected to a trained professional at a suicide crisis center nearest you. The Military Crisis Line can be reached through 800-273-8255 by selecting "1" or accessed via online chat by texting to 838255.
Emergencies by their very nature are unexpected, so having a plan to address them while in transit is an important step to arriving at your destination safely. A few key points to consider are:
In case of emergency, hand-carry the following documents to ensure easy access:
American Red Cross is always available for emergency aid. Contact the nearest chapter listed in the local phone directory.
The American Red Cross may be contacted by CONUS active duty military and immediate family members residing in the same household through the American Red Cross Armed Forces Emergency Services (AFES) Center, 24 hours a day. Immediate family members (spouse, children, father, mother, brother, sister and those in loco parentis) not residing in the same household, must contact the American Red Cross Chapter in their local area. The American Red Cross also has quick communication with home about family emergencies, available 24 hours a day, 7 days a week, including verification of death or serious illness of immediate family, birth announcements to service members, and health and welfare reports resulting from a lack of communication over a long period of time.
All three installations offer emergency relief services and can assist and communicate with other branches of the service to assist military members, regardless of branch or where they serve.
Categories of emergency financial assistance may include basic living expenses (food, shelter, utilities); medical not covered by TRICARE; dental not covered by DDP; funeral expenses; emergency transportation; essential car repairs; pay and allotment problems; disasters and assistance for widows, mothers, and children. Military members will be interviewed, must fill out an application, and each case will be assessed on its merit.
JBSA Fort Sam Houston
Army Emergency Relief (AER) can provide emergency financial assistance to meet unforeseen situations. Contact the Fort Sam Houston AER office at 210-221-1612 for assistance or inquiries. If you need assistance after-hours or on holidays, contact the American Red Cross 1-877-272-7337.
JBSA Lackland Air Force Base
If you have an emergency while at Lackland AFB, speak to your First Sergeant or Commander. For emergencies involving serious illness or death in the family to an immediate family member, please contact the American Red Cross. The American Red Cross will verify the emergency and notify military leadership in a timely and professional manner. If an emergency arises after duty hours, call the American Red Cross at 1-877-272-7337 or the command post at 210-671-4225.
JBSA Randolph Air Force Base
Your primary contact for emergency financial assistance is the Air Force Aid Society (AFAS), 210-652-5321. If after-hours or on holidays, the American Red Cross can provide emergency assistance in coordination with AFAS. The AFAS can provide financial emergency assistance based upon the need, on a case-by-case basis.