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Casualty Affairs Office - Fort Sam Houston
2442 Stanley Road
Fort Sam Houston, TX 78234
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Family Advocacy Program
Family Advocacy Program (FAP) services are available at all three Joint Base San Antonio installations. It is a Department of Defense program to address domestic abuse, child abuse and neglect, and problematic sexual behavior in children and youth. Whether you seek help managing abuse from your spouse or partner or have concerns for a child's safety FAP can assist and connect you to helpful resources.
After-hours, call the Domestic Abuse Victims Advocate at 210-367-1213 regardless of assigned installation.
Sexual Assault Prevention and Response
The Sexual Assault Prevention and Response (SAPR) program serves the JBSA community. This program is dedicated to helping and supporting victims of sexual assault. JBSA maintains a Crisis Hotline for all Service branch personnel 24 hours a day 7 days a week. For emergencies, please call the SAPR hotline 24 hours a day 7 days a week at 210-808-7272. You can also contact the 24-hour Department of Defense Safe Helpline at 877-995-5247.
If this is not an emergency, please contact the local SAPR Advocacy Center as shown below:
Suicide Prevention is everyone's business. If you, or someone you know, is in immediate need of assistance, call 911 for emergency services or the toll-free 24-hour hotline of the National Suicide Prevention Lifeline at 988 to be connected to a trained professional at a suicide crisis center nearest you. Also, the Military Crisis Line can be reached by dialing 800-273-8255 and selecting "1", or use the online chat function by texting 838255.
For non-emergencies and training for the Air Force, please contact the following offices:
For non-emergencies and training for the Army, please contact the Army Suicide Prevention Team at 210-221-1254.
Emergencies are unexpected, so having a plan to address them while in transit is an important step to arriving at your destination safely. A few key points to consider are:
Always hand-carry the following documents to ensure easy access in case of an emergency:
American Red Cross is always available for emergency aid. Contact the nearest chapter listed in the local phone directory.
The American Red Cross may be contacted by CONUS active duty military and immediate family members residing in the same household through the American Red Cross Armed Forces Emergency Services (AFES) Center, 24 hours a day. Immediate family members (spouse, children, father, mother, brother, sister and those in loco parentis) not residing in the same household, must contact the American Red Cross Chapter in their local area. The American Red Cross also has quick communication with home about family emergencies, available 24 hours a day, 7 days a week, including verification of death or serious illness of immediate family, birth announcements to service members, and health and welfare reports resulting from a lack of communication over a long period of time.
All three installations offer emergency relief services and can assist and communicate with other branches of the service to assist service members, regardless of branch or where they serve.
Categories of emergency financial assistance may include basic living expenses (food, shelter, utilities); medical not covered by TRICARE; dental not covered by TRICARE Dental Plan; funeral expenses; emergency transportation; essential car repairs; pay and allotment problems; disasters and assistance for widows, mothers and children. Service members will be interviewed, must fill out an application and each case will be assessed on its merit.
Joint Base San Antonio - Fort Sam Houston
Army Emergency Relief can provide emergency financial assistance to meet unforeseen situations. Contact the Fort Sam Houston AER office at 210-221-1612 for assistance or inquiries. If you need assistance after-hours or on holidays, contact the American Red Cross at 877-272-7337.
Joint Base San Antonio - Lackland
If you have an emergency while at Lackland, speak to your first sergeant or commander. For emergencies involving serious illness or death in the family to an immediate family member, please contact the American Red Cross. The American Red Cross will verify the emergency and notify military leadership in a timely and professional manner. If an emergency arises after duty hours, call the American Red Cross at 877-272-7337 or the command post at 210-221-9363.
Joint Base San Antonio - Randolph
To apply for emergency financial assistance through the Air Force Aid Society, please visit https://portal.afas.org. To speak with an Air Force Aid Society case worker, call 703-972-2650.