Emergency Assistance

Family Advocacy Program

Family Advocacy Program (FAP) services are available at all three Joint Base San Antonio installations. It is a Department of Defense program to address domestic abuse, child abuse and neglect, and problematic sexual behavior in children and youth. Whether you seek help managing abuse from your spouse or partner or have concerns for a child's safety FAP can assist and connect you to helpful resources.

• JBSA-Fort Sam Houston FAP - 210-221-1996
• JBSA-Lackland FAP - 210-292-5967
• JBSA-Randolph FAP - 210-652-6308

After-hours, call the Domestic Abuse Victims Advocate at 210-367-1213 regardless of assigned installation.

Sexual Assault Prevention and Response

The Sexual Assault Prevention and Response (SAPR) program serves the JBSA community. This program is dedicated to helping and supporting victims of sexual assault. JBSA maintains a Crisis Hotline for all Service branch personnel 24 hours a day 7 days a week. For emergencies, please call the SAPR hotline 24 hours a day 7 days a week at 210-808-7272. You can also contact the 24-hour Department of Defense Safe Helpline at 877-995-5247.

If this is not an emergency, please contact the local SAPR Advocacy Center as shown below:

• JBSA-Fort Sam Houston - All Branches, 3555 Patch Road Building R212
• JBSA-Randolph - Air Force SAPR, 355 B Street West Suite 5 Rooms 1 & 3
• JBSA-Lackland - Air Force SAPR, 1320 Truemper St. building 9122 2^nd Floor, Suite 2600

Suicide Prevention

Suicide prevention is everyone's business. If you or someone you know is in immediate need of assistance, call 911 for emergency services or the toll-free 24-hour hotline of the National Suicide Prevention Lifeline at 800-273-8255 to be connected to a trained professional at a suicide crisis center nearest you. The Military Crisis Line can be reached through 800-273-8255 by selecting "1" or accessed via online chat by texting to 838255.

For non-emergencies and training for the Air Force, please contact the following offices:

• JBSA-Fort Sam Houston - Violence Prevention Integrator / Suicide Prevention Program Manager, 210-831-5665
• JBSA-Lackland - Violence Prevention Integrator / Suicide Prevention Program Manager, 210-286-0010
• JBSA-Randolph - Violence Prevention Integrator / Suicide Prevention Program Manager, 210-652-3200

For non-emergencies and training for the Army, please contact the Army Suicide Prevention Team at 210-221-1254.

Emergencies are unexpected, so having a plan to address them while in transit is an important step to arriving at your destination safely. A few key points to consider are:

• Review your route and make a note of the phone numbers for the family centers of any military installations along the route.
• Monitor local radio, television, and other sources for updates.
• Build rest stops into your travel plan.
• Always have an ample supply of any prescription medication and a first-aid kit on hand. 
• If you need financial assistance, please go to the nearest military facility if possible. If there is no nearby installation, please contact the American Red Cross at 877-272-7337.
• Ensure you are familiar with TRICARE guidelines for handling medical emergencies to reduce or eliminate out-of-pocket costs or delays in reimbursement.
• Know the definitions of emergency care and urgent care. Emergency care is defined as an immediate threat to life, loss of sight or loss of limbs. Seek treatment at the nearest hospital and notify TRICARE as soon as possible. Urgent care is defined as something that needs attention but is not immediately life-threatening. Contact TRICARE for authorization before obtaining care.
  • TRICARE East: 800-444-5445
  • TRICARE West: 844-866-9378

In case of emergency, hand-carry the following documents to ensure easy access:

• Your current leave and earning statement
• Pet microchip information, vaccination document and medical records (if applicable)
• Telephone numbers for your relatives, spouse, your gaining unit orderly room, your sponsor, and your local command post
• Financial information
• Photo identification
• Current military identification cards

American Red Cross is always available for emergency aid. Contact the nearest chapter listed in the local phone directory.

The American Red Cross may be contacted by CONUS active duty military and immediate family members residing in the same household through the American Red Cross Armed Forces Emergency Services (AFES) Center, 24 hours a day. Immediate family members (spouse, children, father, mother, brother, sister and those in loco parentis) not residing in the same household, must contact the American Red Cross Chapter in their local area. The American Red Cross also has quick communication with home about family emergencies, available 24 hours a day, 7 days a week, including verification of death or serious illness of immediate family, birth announcements to service members, and health and welfare reports resulting from a lack of communication over a long period of time.

• Emergency Contact: 1-877-272-7337 (If you need to contact a deployed Service Member)
• Red Cross Classes in San Antonio (CPR, First Aid, AED, babysitting and more): 210-224-5151

All three installations offer emergency relief services and can assist and communicate with other branches of the service to assist service members, regardless of branch or where they serve.

Categories of emergency financial assistance may include basic living expenses (food, shelter, utilities); medical not covered by TRICARE; dental not covered by TRICARE Dental Plan; funeral expenses; emergency transportation; essential car repairs; pay and allotment problems; disasters and assistance for widows, mothers and children. Service members will be interviewed, must fill out an application and each case will be assessed on its merit.

Joint Base San Antonio - Fort Sam Houston

Army Emergency Relief (AER) can provide emergency financial assistance to meet unforeseen situations. Contact the Fort Sam Houston AER office at 210-221-1612 for assistance or inquiries. If you need assistance after-hours or on holidays, contact the American Red Cross at 877-272-7337.

Joint Base San Antonio - Lackland

If you have an emergency while at Lackland, speak to your first sergeant or commander. For emergencies involving serious illness or death in the family to an immediate family member, please contact the American Red Cross. The American Red Cross will verify the emergency and notify military leadership in a timely and professional manner. If an emergency arises after duty hours, call the American Red Cross at 877-272-7337 or the command post at 210-671-4225.

Joint Base San Antonio - Randolph

Your primary contact for emergency financial assistance is the Air Force Aid Society (AFAS) at 210-652-5321. If after hours or on holidays, the American Red Cross (877-272-7337) can provide emergency assistance in coordination with AFAS. The AFAS can provide financial emergency assistance based upon the need, on a case-by-case basis.