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United States Air Force
Visitors Reception Center - Airmans Gate - Lackland AFB
2602 Luke Blvd
Lackland AFB, TX 78236
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
Once you arrive at JBSA-Lackland, report to your Commander's Support Staff (CSS) to sign in. You will provided a schedule of required in-processing appointments including your date to attend the Newcomers Orientation briefing.
The Newcomers Orientation briefing is mandatory and is held every other Wednesday at Mitchell Hall from 7:45 a.m. - 12:30 p.m. In the high PCS months, it will be held three times a month on a Wednesday. During the orientation, you have the opportunity to turn in your medical and dental records. A number of mandatory briefings will be completed that day.
First Term Airman
All first-term airmen are required to attend the five-day First Term Airman Course (FTAC) within 45 days of arriving on station to receive orientation and professional development briefings. Airmen must also attend the Newcomers Orientation for in-processing POC:802FSS.FTAC.NCOIC@us.af.mil. Please wear the uniform of the day and bring at least 5 copies of orders.
Documents to Hand Carry
Once you arrive at Randolph AFB, report to your Commander Support Staff (CSS) with your sealed records. Upon signing in with your unit, you will be scheduled for required in processing appointments. If you or a family member needs an ID card or CAC card that will be handled through the MPS. Military members can and are encouraged to make appointments for ID cards. If you arrive after 4:30 p.m. or on a weekend or holiday, please go to Randolph's 24-hour arrival point, the Randolph Lodging office, located in building 112. Report to your CSS the next duty day. It is our goal to make your in processing go as smoothly as possible.
Congratulations on your marriage. Your new spouse needs to be registered in the Defense Enrollment Eligibility Reporting System (DEERS) and obtain a military identification card.
Due to COVID-19, walk-in appointments may be limited. Contact the closest RAPIDS ID Card Office to determine if they take walk-ins or to schedule an appointment. To find the nearest office, visit the online ID Card Office Locator at https://idco.dmdc.osd.mil/idco/locator.
When you go into the office, bring Birth Certificate, Marriage Certificate, Social Security card and two forms of ID (Photo ID and Drivers' License).
Once you arrive, check with your personnel office about an amendment to your order before you file for any entitlements or refunds for your spouse.