Household Goods

To help customers access moving resources more easily, Move.mil has moved to the Military OneSource website. Now, moving resources from the Defense Personal Property Program and Military OneSource are available on the Military OneSource website.

Visit the Moving Your Personal Property page on MilitaryOneSource.mil for comprehensive moving information, resources and services. Access content from the former Move.mil website, including moving guides and tips, videos and FAQs, entitlement brochures, household goods shipment logistics, DPS log in and more. There are also links for retiring and separating members, specific service branch information and comprehensive relocation assistance.

As soon as you receive your permanent change of station orders, it’s important to begin scheduling your move. The Defense Personal Property System, or DPS, is the online system you can use to request and manage your household goods shipment(s). To schedule your move, log in to DPS using a common access card, or CAC, or by obtaining a user ID and password through the DPS online system.

For more information, visit the Moving Your Personal Property page on MilitaryOneSource.mil.

Read Arranging a Personal Property Shipment to learn more about coordinating your shipment and review the Personal Property Quick Reference Guide for actions you can take to ensure a smooth move.

Learn more about Your OCONUS Move: Planning, Resources and Tips. Begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage – check with your sponsor or overseas housing office to assist in determining what items to ship.

If you have an issue and would like to speak to someone, the Personal Property Activity, or PPA, is another resource available to assist during your move. You can speak directly with a fellow uniformed service member who can provide more information or help you work through any issues you encounter.

Personal Property Activity
Call center: 833-MIL-MOVE (833-645-6683)
Hours: Mon – Fri, 8 a.m. to 5 p.m. CT
Email the PPA Call Center.

Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your installation household goods/transportation office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.

Service members arriving at Joint Base San Antonio must file their household goods claims based on their branch of service’s policies and procedures. Be advised that there are deadlines for filing, so visit the websites list below for details.

United States Army

Claims for damaged or lost household goods or a privately-owned vehicle shipment associated with a permanent change of station are submitted online through the Personnel Claims Army Information Management System. To reach the Center for Personal Claims Support, call 502-626-3000 or email usarmy.knox.hqda-otjag.mbx.cpcs@army.mil

United States Marine Corps and United States Navy

If a service member’s household goods shipment was processed using the Defense Personal Property System, or DPS, the claim must be filed against the transportation service provider, or Transportation Service Provider, in DPS. Service members can find DPS log in information and other moving resources (including content from the retired Move.mil website) on MilitaryOneSource.mil. DPS incorporates direct online claims filing, negotiation, and settlement.

If your household goods shipment was not processed using DPS, you must submit your claim to the TSP using those instructions provided to you by the TSP at delivery.

If you have any questions, feel free to contact the Personnel Claims Unit toll-free at 888-897-8217 or norfolkclaims@us.navy.mil. Office hours are Monday through Friday, 7:30 a.m.-4:30 p.m. EST.

United States Air Force & United States Space Force

If a service member’s household goods shipment was processed using the Defense Personal Property System, or DPS, the claim must be filed against the transportation service provider, or TSP, in DPS. Service members can find DPS log in information and other moving resources (including content from the retired Move.mil website) on MilitaryOneSource.mil. DPS incorporates direct online claims filing, negotiation and settlement.

DPS HELP DESK: The Air Force Claims Service Center is not the help desk for DPS-related issues. The DPS Technical Help Desk can be reached at Toll Free: 800-462-2176 or commercial 618-589-9445. Alternatively, they can be reached via email at usarmy.scott.sddc.mbx.g6-SRC-DPS-HD@mail.mil  or by submitting an Online Ticket at click here.

If your household goods shipment was not processed using DPS, you must submit your claim to the TSP using those instructions provided to you by the TSP at delivery. Be sure to keep a copy of what you send to the TSP and send your claim by certified mail.

Effective January 12, 2026 - New Phone Numbers for Air Force Claims Service Center
Effective 12 Jan 2026 the AFCSC has a new phone system. We are unable to answer any phone calls between 8-11 Jan 2026 to allow for training and set up of the new system. Due to the age of our current claim system, we are unable to update our new phone numbers through-out the website. The phone numbers below are the only ones being monitored as the old numbers are no longer valid. Our new phone numbers are below and are monitored from 9 a.m. to 3 p.m. Monday-Friday.
Comm: 937-656-8398
DSN: 986-8398
Comm: 937-656-8326
DSN: 986-8326
We are also reachable via email at afcsc.ja@us.af.mil

Websites

• https://www.jag.navy.mil/legal-services/code-15/personnel/
• https://claims.jag.af.mil/