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United States Air Force
Deployed Medical Records - Fort Sam Houston
Bldg 602 Hood & Infantry Post
Fort Sam Houston, TX 78234
Health care services provided by the Department of Defense are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
Fort Sam Houston
San Antonio Military Medical Center is the Army's most modern health care facility and the Army's only Level 1 trauma center. There are 450 inpatient beds of which 48 are intensive care unit beds and 40 are dedicated to the Institute of Surgical Research. The hospital includes 12 operating rooms, five oral-surgery suites, four dental rooms. The hospital information: 210-916-4141, DSN 312-429-4141.
Lackland Air Force Base
The Wilford Hall Ambulatory Surgical Center has closed its emergency department and redesignated the area as an urgent care center. It joined with Brooke Army Medical Center to form SAMMC. There is one appointment line for the medical treatment facilities in the area: 210-916-9900. It is also possible to make appointments online. Lackland Air Force Base is in the TRICARE South region.
Randolph Air Force Base
The 359th Medical Group provides general outpatient medical services to active duty personnel, their family members, retirees and their family members.
Dental care — active duty only. Dependents can enroll in United Concordia Dental Insurance and retirees can enroll in Delta Dental.
Emergency care — it is important to note that the Randolph Clinic does not provide emergency medical care. Emergency medical care is provided at San Antonio Military Medical Center, formerly called Brooke Army Medical Center, and Wilford Hall Ambulatory Surgical Center, formerly called Wilford Hall Medical Center. SAMMC is located 17 miles from Randolph AFB and WHASC is at Lackland AFB located 30 miles from Randolph AFB. Both SAMMC and WHASC are full-service hospitals and provide extensive medical care in virtually all specialties. Additionally, Northeast Methodist Hospital (a civilian hospital) is located four miles from Randolph AFB.
The sponsor or the family member must go to the TRICARE Service Center located on the first floor of the clinic to register the family in TRICARE South and to select a primary care manager. The TRICARE office has no local inbound telephone lines. It is necessary to make a personal visit.
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility and the dental treatment facility. Do this at least one month before your PCS date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.
If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
For more information on getting copies of medical records, visit Request Copies of Medical Records.
Fort Sam Houston Installation Hospital
The San Antonio Military Medical Center is a modern state-of-the-art, health care facility that provides Level 1 trauma and graduate medical education. The physical appearance and efficiency of space throughout the hospital create a user-friendly, high quality health care environment for patients, their families and health care providers. Located in the eastern sector of Fort Sam Houston, this ultra modern facility, incorporating many high technology features, is six times larger than the old Main Hospital.
The medical center complex houses seven buildings, with a total of 1,473 million square feet of operational space and one million square feet of interstitial space. It includes a medical treatment facility, a medical research laboratory and a central energy plant. The multi-story medical treatment facility is the primary structure in the medical complex. There are 450 inpatient beds of which 48 are intensive care unit beds and 40 are dedicated to the Institute of Surgical Research. The hospital is capable of expanding to 651 beds, if needed, to support wartime mobilization.
The hospital includes 12 operating rooms, five oral surgery suites, four dental rooms, a diagnostic and therapeutic radiology center, a same-day surgery suite and the requisite outpatient clinic and ancillary support services. The auditorium on the fourth floor seats 278; the dining facility on the lower level seats 198.
Wilford Hall Ambulatory Surgical Center, the Air Force's largest medical facility, is located on Lackland Air Force Base. It has four main missions – readiness, education and training, research and peacetime health care – all of which are very important to the future of our country. It is also a primary receiving facility for U.S. military casualties and units in federal response to natural disasters. The 2005 Base Realignment and Closure law directs the realignment of the inpatient medical functions of the 59th Medical Wing at Lackland Air Force Base at Wilford Hall Medical Center to Brooke Army Medical Center at Fort Sam Houston. San Antonio Military Medical Center, formerly known as BAMC, will serve as a world-class health science center for inpatient and ambulatory care, consisting of graduate medical education and training, a Level 1 trauma center, and the only American Burn Association-verified burn center within the Department of Defense. WHASC serves as a large, full-service ambulatory surgical center with selected medical and surgical outpatient specialties servicing a large beneficiary and trainee population. It hosts a premier Eye Center of Excellence. Phase one of construction includes the first wing of a 681,000-square-foot facility and a 1,000-car parking garage. Construction of the parking garage has begun, closing the Highway 90 gate and a part of the WHMC loop. For further information, see the WHASC website.
Military personnel assigned to Lackland will be seen at a Lackland clinic. A family member can elect to receive treatment at Lackland's WHASC or the SAMMC. WHASC has a full-service pediatrics clinic. In June 2012, the Kelly Family Health Clinic was scheduled to relocate to WHASC. It planned to change its name to the Family Health Clinic. The airman or family member must go to the TRICARE service center located on the first floor of WHASC to register the family in TRICARE South and to select a primary care manager. The families' medical records can then be forwarded to the appropriate facility. The TRICARE office has no local inbound telephone lines. It is necessary to make a personal visit. The busiest hours are 10 a.m.-2 p.m. Airmen have priority at all military treatment facilities. Others need to plan in advance to schedule appointments for routine care.
Wilford Hall has closed its emergency department and re-designated the area as an Urgent Care Center only. UCCs treat minor illnesses and injuries such as flu, fever, earaches, nausea, rashes, animal and insect bites, minor bone fractures and minor cuts that require stitches. In an effort to improve customer service for active-duty military members seeking acute appointments within 24 hours, the Kelly Family Medicine Clinic is replacing the current military sick call process with acute appointments. Active-duty members with illness requiring an appointment within 24 hours should call the consult and appointment management office at 916-9900 from 6:30-8 a.m. Others who cannot wait for an appointment can go the WHASC UCC. The WHASC pediatric after-hours clinic moved to the WHASC UCC to meet pediatric and adolescent patients' acute care needs. The clinic will continue to offer appointments Monday-Friday, 4-9 p.m., and Saturday and Sunday, 8 a.m.-4:30 p.m. Call the central appointment management office at 210-916-9900 for all appointments.
If family members require medical care that cannot be given at WHASC or BAMC, TRICARE has a contract with the Methodist Health System in San Antonio. There are facilities in all areas of San Antonio; however, it must first be determined that the treatment cannot be given at one of the military treatment facilities.
There is no routine dental care available for family members on the installation. Only emergencies will be treated. Please contact the TRICARE service center for information on how to enroll family members in the TRICARE Dental Plan.
There is one appointment line for any of the medical treatment facilities in the area. Expect to be on hold for a period of time. It is also possible to make appointments at TRICARE Online. MiCare, an internet-based portal with confidential secure messaging service, has been introduced to 59th Medical Wing beneficiaries to interact with their military health care team. Patients can request medication refills, get lab results and make appointments. For additional information on clinics and other patient services, visit the SAMMC website.
Randolph Air Force Base Medical Care – The 359th Medical Group provides general outpatient medical services to active duty personnel, their family members, retirees and their family members.
Dental Care – Active duty only. Dependents can enroll in United Concordia dental insurance and retirees can enroll in Delta Dental.
NOTE: It is important to note that the Randolph clinic does not provide emergency medical care. Emergency medical care is provided at BAMC and WHMC. BAMC is located 17 miles from Randolph AFB; WHMC is at Lackland AFB located 30 miles from Randolph AFB. Both BAMC and WHMC are full-service hospitals and provide extensive medical care in virtually all specialties. Additionally, Northeast Methodist, a civilian hospital, is located four miles from Randolph AFB.