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Visitors Control Center
1832 Robert M. Bond Dr
Joint Base Andrews, MD 20762
Contact information for key programs and services at this installation.
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
In-processing is in conjunction with Welcome to Andrews, which is coordinated through your unit orderly room’s Commander’s Support Staff. If your unit does not have a CSS you will report to the Military Personnel Section, Customer Support at 1414 Arkansas Road. You will also be scheduled by your CSS or MPS for base in-processing with Finance. Please bring the sealed package from your departing base along with five copies of your permanent change of station orders to the CSS. This package is only to be opened by medical or in-processing personnel.
If you arrive after normal duty hours of 7:30 a.m. to 4:30 p.m. and your sponsor has not already made previous arrangements for dormitory or lodging accommodations, report to the Presidential Inn Lodging Office and the staff will provide you with reporting information, base maps, methods to obtain transportation and times of operation. You should report to your squadron orderly room in uniform the following duty day morning. Bring with you the sealed package from your departing base and five copies of your orders. If you arrive during duty hours, report to your squadron orderly room.
Required Hand carry Documents:
If you are departing from an installation that doesn't have a Military Personnel Flight and are unsure of reporting procedures, use the following Key Phone Numbers to answer your questions:
The Housing Office number is 301-981-5518 or DSN 312-858-5518. They can assist you with any concerns on off base housing. They also have comprehensive information on rentals and home buying in the metropolitan area, to include Maryland, D.C., and Virginia. Keep in mind that your sponsor has the responsibility of aiding you in all avenues of the relocation process. Use their assistance prior to and after your arrival.
If you get married en route during your permanent change of station, inform your commander and follow the procedures you were given exactly. The military will not pay for travel and housing of your spouse if you do not follow the proper procedures. For additional information, contact Legal Assistance at 240-612-5750.