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Department of the Air Force
Military & Family Support Center
1191 Menoher Drive
Andrews AFB, MD 20762-6421
Moving is a way of life for service members and their families. Resources like MilitaryINSTALLATIONS, Plan My Move and Military OneSource provide important information to help make moving easier. For many newcomers, a sponsor can help add that personal touch.
A sponsor is assigned by a newcomer's gaining unit and helps the newcomer before, during and after a move. If you haven't been assigned a sponsor, you can request one through your new unit. Units try to match sponsors and service members by rank and family status.
To help prepare sponsors for success, the Sponsorship Program provides training and access to important information and resources that can help newcomers master their move. The Sponsorship Program helps sponsors fulfill their responsibilities, which may include:
Note: Responsibilities may vary based on service-specific policies and guidance. Make sure to check with your service branch for sponsor training requirements.
Overall, the Sponsorship Program aims to:
For more information on the Sponsorship Program, contact your installation Military and Family Support Center.
Sponsorship is also available for youth. Installation youth sponsorship programs help military-connected youth make a successful transition to a new community. Primarily directed to preteen and teenaged youth, installation youth programs/centers provide information and materials on programs and services available at their new location. Where available, youth can exchange emails, talk on the phone or chat online with other youth. The youth program staff at your new installation can offer more information on installation youth sponsorship programs.
You can also contact your installation School Liaison Program office for information about school-based youth sponsorship programs such as Anchored4Life and Student2Student. These peer-to-peer programs help your student adjust to and navigate their new school.
If your child would like to become a youth sponsor, contact your installation School Liaison Program or youth program/center.
Families with children may also want to visit Military Kids Connect, an online community for military children and youth. The site offers games, videos and links to teen-led installation tours.
If you have not yet requested a sponsor, you must do so through your unit commander’s support staff or the Military Personnel Section. The Joint Base Andrews MPF will not assign a sponsor unless requested through Military Personnel Flight channels. If you are reporting to Joint Base Andrews or Naval Air Facility Washington and do not have a sponsor, you will miss out on valuable information and assistance. The Washington D.C. region is a large and diverse area and can be challenging for newcomers.
Your sponsor is your personal link to both the Joint Base Andrews local community and your new work section. Your sponsor is responsible for ensuring that you receive timely and factual information before you get here and are properly taken care of upon arrival. If you have been assigned a sponsor who is not responding to your needs or who is not performing to your expectations, contact the Community Readiness Consultant and Relocation Assistance Program Manager at your current base, or the Andrews CRC/RAP Manager for assistance at 301-981-7087 or DSN 312-858-7087.
If you arrive at Joint Base Andrews after normal duty hours, the Presidential Inn Lodging Office acts as the 24-hour welcome center. You can contact the Presidential Inn at 301-981-4614. Your sponsor should work with you to coordinate reserving lodging accommodations or setting up a room in the unaccompanied quarters for you.
Only members living in the dorms will be assigned a Post Office Box at the Postal Service Center. Those living off-base or in on-base housing units will use the General Delivery Address for Joint Base Andrews:
Your Name c/o General Delivery Box 50001668 D St.Joint Base Andrews, MD 20762-5000
Those members not residing in dormitories will have general delivery service available until a permanent quarters address is established. Mail service may be continued for a reasonable period, not to exceed 90 days after residence is established. Postal employees state that mail should not be directed to the new address earlier than 30 days of arrival from overseas and 15 days for a stateside-to-stateside move. Civilians may also establish a PSC box. Send a copy of your orders to your sponsor. They will need to go to the post office. The Postal Service Center telephone number is 301-981-2560 or DSN 312-858-2560.