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United States Air Force
Military & Family Support Center
1191 Menoher Drive
11 FSS/FSFR
Andrews AFB, MD 20762-6421
301-981-7087
301-981-9215
312-858-7087
Moving is a way of life for service members and their families. Resources like MilitaryINSTALLATIONS, Plan My Move and Military OneSource provide important information to help make moving easier. But, for many newcomers, a sponsor adds that personal touch. A sponsor is assigned by a newcomer's gaining unit and helps the newcomer before, during and after a move. If you haven't been assigned a sponsor, you can request a sponsor through your new unit. Units try to match sponsors and service members by rank and family status. We also recognize that the service member isn’t the only one affected by a move, so spouses can also receive training to become a sponsor.
To help prepare sponsors for success, the Sponsorship Program provides training and access to important information and resources. The Sponsorship Program helps sponsors fulfill their duties including:
· Contacting the service member and family with an introductory email
· Staying in contact with the service member throughout the moving process
· Sending information about the new community and duty assignment, responding to questions and providing information about resources
· Confirming transportation and lodging arrangements
· Helping with post office arrangements
· Meeting service members and family members upon arrival
· Going with service members to unit check-in point
· Introducing service members to the Military and Family Support Center and loan closet, if it’s available
· Familiarizing service members and families with the installation and key locations, like the commissary
Note: Responsibilities may vary based on service-specific policies and guidance.
Overall, the Sponsorship Program aims to do the following:
· Provide newcomers with a sense of belonging
· Ease the transition for inbound service members or civilians and their family members
· Increase productivity of service members and loved ones
· Help newcomers make informed decisions
· Cultivate new friendships
· Improve morale
For more information on the Sponsorship Program, contact your installation’s Relocation Assistance Program office or, in the Marine Corps, the Information and Referral office.
Installation youth sponsorship programs facilitate the integration of military connected youth to new surroundings during moves. Primarily directed to preteen and teenaged youth, installation youth programs give youth information and materials on programs and services available at their new location. Where available, youth can exchange emails, talk on the phone or chat online with other youth. The youth program staff at your new installation can offer more information on the youth sponsorship program. Families with children may also want to visit Military Kids Connect, an online community for military children and youth. The site offers games, videos and links to teen-led installation tours.
If you have not yet requested a sponsor, you must do so through unit Commander’s Support Staff(CSS) or the MPS. The Andrews MPS will not assign a sponsor unless requested through MPF channels. If you are reporting to Joint Base Andrews or NAF Washington and do not have a sponsor, you will miss out on valuable information and assistance. The Washington DC region is a large and diverse area and can be both confusing and intimidating to newcomers.
Your sponsor is your personal link to both the Andrews local community and your new work section. Your sponsor is responsible for ensuring that you receive timely and factual information before you get here, are properly taken care of upon arrival end. If you have been assigned a sponsor who is not responding to your needs or who is not performing to your expectations, contact the Community Readiness Consultant (CRC)/Relocation Assistance Program (RAP) Manager at your current base, or the Andrews CRC/RAP Manager (301-981-7087 or DSN 312-858-7087) for assistance.
If you arrive at Andrews after normal duty hours, the Presidential Inn (lodging) office acts as the 24-hour Welcome Center. You can contact the Presidential Inn at DSN 312-858-4614 or 301-981-4614. Your sponsor should work with you to coordinate reserving lodging accommodations or setting up a room in the unaccompanied quarters for you.Only members living in the dorms will be assigned a Post Office Box at the PSC. Those living off-base or in on-base housing units will use the General Delivery Address for Joint Base Andrews: Your name c/o General Delivery Box 5000, 1668 D Street, JB Andrews MD 20762-5000.
Those members not residing in dormitories will have general delivery service available until a permanent quarters address is established. Mail service may be continued for a reasonable period, not to exceed 90 days after residence is established. Postal employees state that mail should not be directed to the new address earlier than 30 days of arrival from overseas, and 15 days for a stateside-to-stateside move. Civilians may also establish a PSC box. Send a copy of your orders to your sponsor. They will need to go to the post office. The Postal Service Center telephone number is 301-981-2560/DSN 312-858-2560.
Release 2021.04.02.1.11