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United States Air Force
Richardson Gate (Main Gate & Visitors Center)
Front Gate on D Street
Building 47303 D Street
JBER, AK 99505
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
Temporary Lodging Facility (TLF) Reservations: Reservations for lodging should be made as far in advance as possible to ensure temporary lodging facilities are available upon arrival. All travelers should be aware that space is extremely limited each year from April 1 through September 30 because of the high volume of PCS/TDY traffic. Reservations can be made 24 hours a day, seven days a week y calling The North Star Inn at 907-552-2454. Please remember that you must be signed into your unit and off Permissive TDY while residing in Lodging in order to be reimbursed for the cost.
If the accompanied member and their family do not have a confirmed reservation, they may be issued a Statement of Non-Availability to go off base and obtain a hotel/motel in Anchorage. The lodging office has a referral list of hotels/motels that are within the Temporary Lodging Allowance costs. They can also provide listings of off base hotels/motels that accept pets.
Pets: JBER TLF has a very limited number of pet rooms. No more than 2 pets are allowed and only cats and dogs. Pets must have a health certificate not older than 30 days, be secured in a owner-provided kennel while unattended in guestrooms and during housekeeping or maintenance service, and be leashed at all times when outside the guestroom. Pet fees apply ($10 per night per room, not per pet). Pet owners are responsible to adhere to all policies issued at check in. If Lodging is booked, ask for a list of off post Kennel facilities and/or local pet friendly hotels.
Command Sponsorship: Concurrent travel means you have permission, from your unit commander, to bring your spouse and family with you at the same time you travel to Alaska. You must have all of your authorized family members listed on your PCS orders to do concurrent travel. To arrive in Alaska without approved concurrent travel creates a huge financial burden on you. GET CONCURRENT TRAVEL PERMISSION BEFORE YOUR PCS ORDERS ARE PUBLISHED AND PRINTED. Contact your losing installation's local Military Personnel Flight or Military Personnel Division (S1), Relocations/Outbound Assignments section.
A sponsor is someone from your new unit who is assigned to assist you in settling into your new location. This person will be knowledgeable about the local community and the installation, available to assist you and your family for at least two weeks post arrival, and be someone who is positive and outgoing.
A sponsor's duties include:
Air Force: If you have not been contacted by your sponsor, please contact your CSS at your incoming unit for assistance.
Army: If you have not been contacted by your sponsor, please contact the USARAK Sponsorship Program Manager at 907-384-3068. If you do not have a pinpoint assignment yet, you may contact USARAK Enlisted Strength Management, 907-384-0795; USARAK Officer Strength Management, 907-384-2607; or Military Processing Division In-processing, 907-384-0425. Please note that if you are calling DSN, use 317 instead of 907 and all other numbers are the same.
Command Sponsorship is the permission needed to have family members accompany you with full military benefits during your assignment.
If you get married before you move, you must inform your commander and follow the procedures exactly as you receive them. The military will not pay for your spouse's, and any other dependent's, travel and housing if you do not follow proper procedures.
If you are on assignment with the U.S. Air Force:
Upon arrival to the base, you must in-process within the first week. Check in with your unit CSS to be scheduled for In-processing. Please ensure you bring multiple copies of your orders and the following paperwork:
For 6-Year enlistees and Initial Enlistment Bonus (IEB) recipients:
Permissive Leave for house hunting should be approved and a copy in your possession before you take your leave. Approval is usually accomplished before you leave your last base but may be done once you arrive.
If you are on assignment with the U.S. Army:
Single Soldiers Only- Once you arrive at Ted Stevens International Airport, get your bags, and look for the Atwood Lounge (ASYMCA Military Lounge) inside the airport. You can use the phone in the Atwood Lounge to call In-processing at 907-384-0425 as In-processing personnel will usually be able to pick you up within an hour. If In-processing is unable to pick you up, you can use a taxi or other paid driving service but please ask for a receipt as you can request reimbursement when you complete the finance portion of your in-processing. There are several rental car companies in Ted Stevens as well but make sure this is an allowed expense or you will not be reimbursed. Once on JBER, the Armed Services YMCA, 907-384-3733, provides a limited hours shuttle for transportation across the installation for one dollar per ride.
For all Soldiers - Upon arrival to JBER, all Soldiers must sign-in at the In-Processing Office in the Welcome Center, Building 600, Richardson Drive, Room 103. Hours are Monday through Friday from 0700-1700. If arriving outside of duty hours or on a Federal holiday, go to Replacement, Building 626 2nd Street. The staff duty number for Replacement is 907-384-1906. Soldiers arriving in Alaska from 1 October to 1 May must arrive with their Gore-Tex jacket, trousers and gloves due to possible extreme frigid temperatures.
IAW AR 600-8-10, para 5-31, Commanders in the grade of LTC or above must approve Permissive TDY. If you are authorized 10 days Permissive TDY for the purpose of house hunting you must report to the Housing Office at your new duty station with your DA Form 31 on the day your permissive TDY begins.
Permissive TDY will end on the date specified on your DA Form 31 or the date you sign into your new duty station, whichever comes first. Soldier must report to the gaining on-post housing office prior to starting house hunting. Failure to do so will result in Soldier being charged leave for the entire period.
For ALL Branches of Service:
A virtual Joint Newcomers Orientation is mandatory for all newly arrived Active Duty. It is held they 1st and 3rd Thursday of the month through a virtual platform. Active Duty will receive the information on how to attend this orientation when they in-process. If this is not issued,contact the Military and Family Readiness Center at 907-384-1517/907-552-4943. Spouses and Family members are welcomed and highly encouraged to attend.