Emergency Assistance

For immediate emergency assistance call 911.

Joint Base Elmendorf-Richardson (JBER)

• JBER 673d Security Forces (non-emergency): 907-552-3421
• JBER Sexual Assault Hotline: 907-384-7272
• JBER Family Advocacy Domestic Violence Hotline: 907-519-9993
• Victim's Counsel: 907-552-5852 or email celso.ruiz.1@us.af.mil

National Crisis Numbers

• DOD Safe Helpline: 877-995-5247; live chat is available at Safe Helpline.
• Veterans Crisis Line:  Dial 988 then press 1, send a text 838255, or live chat is available at Veterans Crisis Line.  **You don't have to be enrolled in VA benefits or heath care to connect.

If emergency financial assistance is required while en route, you can contact the Red Cross office (877-272-7337) and they will coordinate assistance with Air Force Aid Society (907-552-4943), Army Emergency Relief (907-384-7478) or any other military relief agency needed. 

When driving through Canada:

Get all routine care before traveling. If you need emergency care, go the nearest emergency facility. To find a provider, call International SOS Medical Assistance for Latin America and Canada at 215-942-8320 or toll free at 877-205-2990 (toll free may not be available in all areas). If you're admitted, International SOS will coordinate with the facility for payment, determine whether you should be transferred to another facility and coordinate emergency transport, if needed.

If you need urgent care, contact the International SOS (215-942-8393) for a prior authorization to use urgent care. If you don't contact the contractor for authorization, you may have to pay the provider and file a claim for reimbursement. If you do end up paying the provider, keep a copy of all your receipts, overseas claims require proof of payment.

When traveling in the United States

Get all your routine care before traveling. If you need emergency care, go to an emergency room that provides emergency services to patients who need immediate medical attention or call 911. Call your primary care manager or regional contractor within 24 hours. If you need urgent care, you may visit a TRICARE-authorized urgent care center without a referral, unless you are an active-duty service member in a prime service area.

It is necessary to have all of your important papers with you and not packed in your household goods, such as:

• Travel orders (multiple copies)
• Drivers license
• Passports (required for any dependents over the age of 16)
• Incoming unit phone number
• Sponsor's phone number/contact information
• Vehicle registration (if driving or taking the ferry)
• Military/Dependent ID's
• Proof of vehicle insurance (especially if driving through Canada and taking the ferry)
• Pet health certificate (if driving through Canada or taking the ferry)
• Children's shot records, birth certificates, SSN, Individual Education Plan or 504 plan (if applicable), and current year's school transcript
• If travelling through Canada with child(ren)
  • with joint custody under the age of 18, a letter of consent is required to be signed by both parents
  • with sole custody, a copy of birth certificate is required
  • if the parents or legal have a custody agreement, the custody agreement is required

If family members plan to work, you will also need their birth certificate, marriage license (if applicable and specifically for jobs on installation), professional license, and updated resume (if available)