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Department of the Air Force
Army Emergency Relief
Bldg 600 Richardson Dr,
JBER, AK 99505
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
For immediate emergency assistance call 911.
Joint Base Elmendorf-Richardson (JBER)
National Crisis Numbers
If emergency financial assistance is required while en route, you can contact the Red Cross office (877-272-7337) and they will coordinate assistance with Air Force Aid Society (907-552-4943), Army Emergency Relief (907-384-7478) or any other military relief agency needed.
When driving through Canada
Get all routine care before traveling. If you need emergency care, go the nearest emergency facility. To find a provider, call International SOS Medical Assistance for Latin America and Canada at 215-942-8320 or toll free at 877-205-2990 (toll free may not be available in all areas). If you're admitted, International SOS will coordinate with the facility for payment, determine whether you should be transferred to another facility and coordinate emergency transport, if needed.
If you need urgent care, contact the International SOS (215-942-8393) for a prior authorization to use urgent care. If you don't contact the contractor for authorization, you may have to pay the provider and file a claim for reimbursement. If you do end up paying the provider, keep a copy of all your receipts, overseas claims require proof of payment.
When traveling in the United States
Get all your routine care before traveling. If you need emergency care, go to an emergency room that provides emergency services to patients who need immediate medical attention or call 911. Call your primary care manager or regional contractor within 24 hours. If you need urgent care, you may visit a TRICARE-authorized urgent care center without a referral, unless you are an active-duty service member in a prime service area.
It's necessary to have all of your important papers with you and not packed in your household goods, such as:
If family members plan to work, you will also need their birth certificate, marriage license (if applicable and specifically for jobs on installation), professional license, and updated resume (if available)
If travelling through Canada or arriving by ferry, please check with Alaska Marine Highway System or ArriveCAN websites for the latest information regarding COVID-19 travel.