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United States Navy
NBG Visitor’s Control Center
Naval Base Guam, Bldg. 1657A
Santa Rita, GU 96915
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
Check-in procedures vary from command to command. Contact the command that you are being attached to for specific information. Keep your sponsor informed of your arrival date and time, size of family, and amount of luggage you are bringing, so they can arrange for transportation.
If your sponsor does not meet you, there is a Welcome/Information Center in the arrivals area of the A.B. Won Pat International Airport for the use of military personnel and their families. The Welcome Center has information on Guam and phone numbers to all quarterdecks. The desk is manned during peak arrival times, usually from 2:00 p.m. to 6:00 p.m. and 11:30 p.m. to 6:00 a.m. A phone is available to use when the desk is not manned.
The first few hours on Guam are critical. Navy personnel must report to their command, PSD and then to the Housing Office in that order before TLA begins. If you arrive on island during non-working hours, report to your command's quarterdeck to have your orders stamped. You will not be reimbursed for any time spent in temporary lodging before the date stamped on the orders. Report to PSD then to NBG Housing Office on the next working day, this will ensure you are on the housing waiting list and to assure your TLA status.
Check in with your command in the uniform of the day. Ask your sponsor what uniform, if any, is required during and after working hours.
On the first day that you report, be sure to bring:
Ensure your orders reflect your arrival date and time, this effects the amount of leave you will be charged (if any). RELY HEAVILY ON YOUR SPONSOR for assistance with the check-in procedure.
When traveling to Guam it is imperative that you hand carry all important papers. This will assure they do not get lost if your baggage is lost or misrouted. Some important papers and items to hand carry are:
Temporary Lodging Reservations
Because Guam is a prime tourist destination in the Pacific, local hotels can be costly. Average off-base lodging will cost approximately $125 to $150 a night per couple. Inbound members should coordinate with Navy Gateway Inns and Suites to arrange for temporary lodging. New arrivals should be prepared to cover initial expenses up front for a minimum of 10 days.
Prior to arriving on island, individuals with command sponsored dependents should contact the Family Housing Office at 671-333-2081/2 to schedule an appointment. You are further advised to submit an advanced housing application (DD-1746) to verify housing eligibility and planning of government quarters availability. Applications can be faxed to 671-339-4048 or submitted via https://homes.mil/heat/DispatchServlet/HeatEntry, along with a copy of the member's orders and service record page 2 (for dependent verification). This determines if TLA will be authorized and for how long.
Incoming service members with command sponsored families will be authorized TLA pending assignment to government quarters. Members MUST contact the Navy Gateway Inns and Suites at 671-339-5259 for reservations or obtain a "NON-AVAILIBILITY" letter with a control number. Upon non-availability at Navy Gateway Inns and Suites, an NGIS representative will coordinate reservation with a TLA approved hotel. This process will determine whether or not your first night on Guam will be spent at the Navy Gateway Inns and Suites or a hotel. If you plan to travel with pets check with the Navy Gateway Inns and Suites on their pet policy.
Because of the high cost of living, limited resources, and the distance from the United States, command sponsorship and command approval of family members is very important when being stationed on Guam. Not having command sponsorship could affect medical care, children's schooling, housing, and many other benefits that you would be able to obtain if family members were command sponsored.
If you get married before you PCS, you MUST inform your commander and follow the procedures exactly as you are given them. The military WILL NOT PAY for travel and housing of your spouse if you do not follow proper procedures.