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United States Navy
Fleet and Family Support Center
Naval Base Guam, Bldg. 106
Santa Rita, GU 96915
Relocation assistance can provide support if you’re preparing to move or PCS. The programs and services defined below are provided by the Military and Family Support Center. In addition to the assistance program, a variety of other services may be available. Check the additional information topic to see what unique installation services are available to you.
If you are approaching a permanent change of station, or PCS, you may have questions about your upcoming move. As part of the Military and Family Support Center, the Relocation Assistance Program provides services and resources to help make this transition as smooth as possible. Below is a list of resources.
The Fleet and Family Support Center Guam provides several services through the Relocation Assistance Program. These services include hospitality kits, Welcome Aboard packages and several classes and workshops. Hospitality kits are loaner items that are on loan for 30 days to military members and their families and civilian hires with authorized benefits and their families. The kits include pots and pans, dishes, utensils, irons and ironing boards and small appliances. The loaner kits are loaned regardless of marital status or living arrangements on or off base.
Through the Relocation Assistance Program, FFSC Guam offers a bi-monthly Welcome to Guam Orientation and Island Tour. Spouses are highly encouraged to attend both classes. FFSC Guam also provides Disaster Preparedness and Smooth Move classes. To inquire about dates and times and to register for classes, call FFSC Guam at 671-333-2056/2057 or DSN 315-333-9822, Monday – Friday, 7:30 a.m. to 4:30 p.m.
In general, Guam is like any other tropical location. Items tend to mildew if your off-base quarters are not air-conditioned. All base housing units have central air conditioning. Guam does not have many permanent storage facilities. It is strongly suggested that you leave your appliances in storage in the continental U.S. if you will be residing in government quarters. Government quarters are equipped with electrically operated appliances. Express shipments take between thirty to forty days to arrive, and household shipments can take up to one hundred and eighty days to arrive. Be sure to include enough clothing and linen for family members to use for up to sixty days in your express shipment. Hospitality kits containing dishes, utensils, percolators, toasters and other kitchen essentials may be obtained from the Naval Base Guam FFSC.
Because of power outages following typhoons and earthquakes, you may want to consider purchasing a generator for your personal use. Generators are available locally at the Navy Exchange, and you can often purchase a used one from outgoing families. If purchased in town, generators can be costly. You might also want to bring a small camp stove or some type of cooking appliance that does not require electricity. Also, bring battery-powered lamps and lanterns and/or hurricane lanterns. These items are also available in the Navy Exchange but can be costly in town. We strongly suggest you purchase high-grade surge protectors for electronic equipment such as TVs, stereos and computers, a battery-powered radio and a rechargeable light that automatically comes on when the power goes out.
The FFSC Relocation Assistance Program – This office provides pre-move planning assistance (Smooth Move workshop), worldwide base information, Welcome Aboard packages, the Family Employment Readiness Program and hospitality kits through the Loaner Closet.
Check with your FFSC for the availability of RAP programs. You can use RAP at any time during your tour. Whether you are arriving, in the middle of your tour or departing, we can assist you.
Where to go if you need to know – The NBG FFSC conducts a two-day Welcome to Guam Orientation and Island Tour every month. During these two days, attendees learn about the resources and services available to them and how to make the most of your time during their tour on Guam. Attendees also get to learn and explore the rich culture, history and values of Guam and its people. It's a great way to learn about your new home.
NBG FFSC’s relocation program also assist commands with change of homeport or deployments to Guam. Special briefs can be given to prepare commands and their families before, during and after the move.
Be sure to contact the FFSC for information concerning tours and the new command you are assigned to. If information is required concerning a specific service, contact the Navy FFSC Guam at 671-333-2056/2057. Hours of operation are Monday – Friday from 7:30 a.m. to 4:30 p.m.