Relocation Assistance

Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:

• PCS planning: Most relocation assistance programs offer consultations to help you with the moving process. If this your first military move, your first time moving overseas or you have challenging or complex circumstances contact your installation Relocation Assistance Program as soon as possible for support.
• Plan My Move: An online Defense Department relocation tool that provides you with customizable checklists and links to helpful resources for the tasks ahead.
• Military OneSource: A website and call center that offer 24/7 support for moving information and resources. Learn more about PCS basics and download this fact sheet 7 Steps to Make Your Household Goods Move a Smart Move. For comprehensive moving resources and information, including Defense Personal Property log in details, visit Moving Your Personal Property.
• Workshops and briefings: Workshops vary by location. You may find classes on housing options, moving with children, moving with pets and more.
• Predeparture briefings: These sessions provide essential information about your move and may be required for some populations.
• Special needs: If you have a child or family member enrolled in the Exceptional Family Member Program, contact your installation EFMP-Family Support office to assist you.
• Settling-in services: Look for welcome programs or local area tours that may offered. Overseas services may include introductory language classes and cultural awareness activities.
• Foreign-born spouse support: Assistance includes information and referral to resources such as immigration and naturalization.
• Emergency assistance: Sometime emergencies occur while moving. The Military and Family Support Center has the resources to provide emergency financial assistance, as well as information and referrals.
• Authorized housing flexibility options: Eligible service members with PCS orders may be entitled to flexibilities such as extended stays in government housing and early housing eligibility. Contact your military personnel office for more information.
• Spouse licensure reimbursement: Your service branch may reimburse spouses up to $1,000 for relicensure and certification costs resulting from relocations or PCS moves. See this Military OneSource article Transferring Your Professional License for more information and specific service branch policies.

The Fleet and Family Support Center Guam provides several services through the Relocation Assistance Program. These services include hospitality kits, Welcome Aboard packages and several classes and workshops. Hospitality kits include items that are available to loan for 45 days to military members, civilian hires with authorized benefits, and their families. The kits include pots and pans, dishes, utensils, irons and ironing boards and small appliances. The loaner kits are loaned regardless of marital status or living arrangements on or off base.

Through the Relocation Assistance Program, FFSC Guam offers a bimonthly Welcome to Guam Area Orientation Brief / Intercultural Relations program and Island Tour. Spouses are highly encouraged to attend both classes. FFSC Guam also provides Disaster Preparedness and Smooth Move classes. To inquire about dates and times and to register for classes, call FFSC Guam at 671-333-2056/2057 or DSN 315-333-9822, Monday – Friday, 7:30 a.m. to 4:00 p.m.

Installation-Specific Information

In general, Guam is like any other tropical location. Items tend to mildew if your off-base quarters are not air-conditioned. All base housing units have central air conditioning. Guam does not have many permanent storage facilities. It is strongly suggested that you leave your appliances in storage in the continental U.S. if you will be residing in government quarters. Government quarters are equipped with electrically operated appliances. Express shipments take between thirty to forty days to arrive, and household goods shipments can take up to one hundred and eighty days to arrive. Be sure to include enough clothing and linen for family members to use for up to sixty days in your express shipment. Hospitality kits containing dishes, utensils, percolators, toasters and other kitchen essentials may be obtained from the Naval Base Guam FFSC.

Because of power outages following typhoons and earthquakes, you may want to consider purchasing a generator for your personal use. Generators are available locally at the Navy Exchange, and you can often purchase a used one from outgoing families. If purchased in town, generators can be costly. You might also want to bring a small camp stove or some type of cooking appliance that does not require electricity. Also, bring battery-powered lamps and lanterns and/or hurricane lanterns. These items are also available in the Navy Exchange, but can be costly in town. We strongly suggest you purchase high-grade surge protectors for electronic equipment such as TVs, stereos and computers, a battery-powered radio and a rechargeable light that automatically comes on when the power goes out.

The FFSC Relocation Assistance Program – This office provides pre-move planning assistance (Smooth Move workshop), worldwide base information, Welcome Aboard packages, the Family Employment Readiness Program and hospitality kits through the Loaner Closet.

Check with your FFSC for the availability of RAP programs. You can use RAP at any time during your tour. Whether you are arriving, in the middle of your tour, or departing, we can assist you.

Where to go if you need to know – The NBG FFSC conducts a three-day Welcome to Guam Area Orientation Brief twice a month and an Island Tour every month. During these three days, attendees learn about the resources and services available to them and how to make the most of your time during their tour on Guam. Attendees also get to learn and explore the rich culture, history and values of Guam and its people. It's a great way to learn about your new home.

NBG FFSC’s relocation program also assist commands with change of homeport or deployments to Guam. Special briefs can be given to prepare commands and their families before, during, and after the move.

Be sure to contact the FFSC for information concerning tours and the new command you are assigned to. If information is required concerning a specific service, contact the Navy FFSC Guam at 671-333-2056/2057. Hours of operation are Monday – Friday from 7:30 a.m. to 4:00 p.m.