Health Care

U.S. Naval Hospital Rota Quarterdeck is reachable by phone at 011-34-956-82-3305 // 011-34-956-82-3560 or email usn.rota.navhosprotasp.list.translators@health.mil.

The branch’s dental clinic can be reached by calling 011-34-956-82-3733 /// 314-727-3733.

The U.S. Naval Hospital provides medical care for all military personnel, U.S. civil service personnel and their families in the Rota area. The hospital has 26 beds in the Multi-Service Ward, six beds on the Labor and Delivery Ward and 20 beds in the Contingency Ward. Normal laboratory, pharmacy and X-ray services are available on a full-time basis.

Outpatient clinics provide primary care with specialty support in:

• Aviation medicine
• Dermatology
• Internal medicine
• Obstetrics/gynecology
• Optometry
• Orthopedics
• Pediatrics
• Psychiatry
• Family practice
• Urology
• Ear, nose and throat
• Physical therapy
• Surgery

Referral Management

• Assistance with referrals generated by a Primary Care Manager or Specialty Provider from U.S. Naval Hospital Rota for care not available within our MTF which must be obtained from our TRICARE Preferred Provider Network
• The assistance provided includes, but is not limited to, the following:
  • Obtaining authorization from the TRICARE Overseas Program contractor for Prime Beneficiaries
  • Obtaining a TRICARE benefit review to determine TRICARE coverage for Standard Beneficiaries
  • Scheduling your appointment with the appropriate PPN provider
  • Ensuring that patients take all additional medical documentation (i.e., lab results, radiological studies, previous reports, etc.) recommended by Naval Hospital Rota's Utilization Manager or Primary Care Manager to the appointment that has been set up with the civilian specialty clinic
  • Providing a translation of the PPN referral along with all necessary instructions required for the appointment with the civilian specialty clinic
  • Providing directions to facilitate finding the civilian specialty clinic (GPS coordinates, maps, etc.)

Medical Translation

• Translation of medical reports generated by civilian specialty clinics from our Preferred Provider Network that are associated to referrals originally initiated by a Primary Care Manager/Specialty Provider from U.S. Naval Hospital Rota for Prime beneficiaries
• Translation of initial medical report for associated referrals for standard and civilian beneficiaries
• The assistance provided includes, but is not limited to, the following:
  • Translation of these results from Spanish to English
  • Ensuring that these reports (original and translated copy) are uploaded into your electronic medical record and that a hard copy is also taken to the Outpatient Records Department to be placed in your physical medical record
  • Notifying the referring provider, once the report has been translated, that it is ready for their review
  • Providing on-site interpretation services for all beneficiaries as needed
  • Providing interpretation services for Preferred Provider Network appointments for Prime Beneficiaries if needed (medical interpretation assistance by telephone is available for Standard & Civilian Beneficiaries)

Beneficiary Counseling and Assistance Coordinator

A Beneficiary Counseling and Assistance Coordinator educates beneficiaries and enhances a thorough understanding of TRICARE programs.

The assistance provided includes, but is not limited to, the following:

• Counseling beneficiaries and clarify information on their TRICARE benefit and consult with others as necessary, describing or seeking clarification on eligibility requirements and benefits based on the category of the beneficiary seeking assistance
• Providing or directly communicating information on healthcare services that TRICARE covers and excludes and conveying how these benefits and policies integrate with other healthcare sources
• Helping beneficiaries understand the TRICARE claims process (DD Form 2642), including information on status of claims, resolving unpaid healthcare claims,
  pre-authorization requirements and third-party liability (DD Form 2527)
• Explaining appeals and grievance procedures and advising beneficiaries on the appropriate use of these procedures.

Debt Collection Assistance Officer

A Debt Collection Assistance Officer provides assistance with debt collection matters concerning unpaid TRICARE claims.

The assistance provided includes, but is not limited to, the following:

• Helping service members, retirees and their eligible family members with TRICARE-related debt collection issues using established policies and guidelines

Once contacted by a TRICARE-eligible beneficiary, the DCAO will intercede with all agencies involved, including military personnel offices, the MTFs, lead agents, network and non-network providers, Defense Health Agency, managed care contractors, and even debt collection agencies when appropriate, to resolve a collection issue arising from a TRICARE claim.

Are you eligible to receive these services?

These services are available to all patients eligible for care at U.S. Naval Hospital Rota, Spain.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

Medical Care

The U.S. Naval Hospital provides medical care for all military personnel, U.S. civil service personnel and their families in the Rota area. The hospital has several beds in the Multi-Service Ward, including beds on the Labor and Delivery and Contingency Ward.

Normal laboratory, pharmacy and x-ray services are available on a full-time basis. Outpatient clinics provide primary care with specialty support in aviation medicine, dermatology, internal medicine, obstetrics/gynecology, optometry, orthopedics, pediatrics, psychiatry, family practice, urology, ENT (ear, nose and throat), physical therapy and surgery.

Dental Care

The Dental Clinic is located in the north wing of the hospital. Hours of operation are from 7:30 a.m. until 4:30 p.m., Monday through Friday. Patients requiring access to care for dental treatment please call 3733/3734 for appointments. The clinic is open after hours until 6 p.m. on weekdays, 10 a.m. on Saturdays and 9 a.m. on Sundays and holidays. After those hours, please contact the hospital emergency room at 727-3307 or 727-3308.