Emergency Assistance

See the table for emergency numbers for United States Army Garrison Italy. Call the Military Police for emergencies outside of duty hours.

Army Emergency Relief

Army Emergency Relief provides financial assistance to eligible soldiers and their dependents. AER can help with emergency financial needs for food, rent, utilities, emergency transportation and vehicle repair, funeral expenses and medical/dental expenses. If pay is delayed or stolen assistance may be provided for health and welfare items. Assistance is in the form of an interest free loan, grant, or part loan and part grant. To receive AER assistance first see your unit commander then contact the AER office for an appointment.

American Red Cross

The Caserma Ederle Red Cross Office is open from 8 a.m. to 4:30 p.m. Monday through Friday and is located in Building 333. The Red Cross telephone is answered 24 hours a day to provide assistance in emergency situations. For assistance, please call Comm +039-0444-71-5053 or DSN 646-5053 or email vicenza@redcross.org. For Emergency Messages contact the Hero Care Center 24hr hotline +1 877-272-7337.

Information & Referral

Information on community-wide support services and local economy resources is available through I&R in Building 108. Victim Advocates and chaplains are on call 24 hours a day 7 days a week. The installation Military Police station located in Ederle Bldg. 4B is also available for assistance.

Sexual Assault

If you are the victim of sexual violence contact the VMC/DMC 24/7 SHARP Hotline for immediate assistance.

VMC/DMC 24/7 SHARP Hotline: +39 0444 71 8540 / DSN: 314-646-8540

A credentialed Sexual Harassment/Assault Response & Prevention representative will answer questions, provide information, make referrals and provide immediate advocacy. Speaking to a SHARP representative is confidential and services are available to all Survivors of sexual violence (ages 18 & up) and their friends/loved ones. SHARP can assist with understanding reporting options, support during medical, legal, and law enforcement appointments, safety planning, and non-clinical support. SHARP services are confidential and do not require the Survivor to make a report.

Please note that in Italy, Italian medical personnel are mandatory reporters by law. If you, or someone you know, requires non-emergency medical assistance, please call the 24/7 SHARP Hotline at +39-0444-71-8540. A SHARP representative can assist with arranging 24/7 non-emergency medical services for Survivors of sexual violence.

Medical and Dental Emergencies

See Health Care Overview topic for procedures.

Caserma Ederle Emergency Telephone Numbers:

• Ambulance (or medical emergency) DSN (On Post): 112 (24 hours); (Off Post): 0444 71 7112 (24 hours)
• American Red Cross DSN (On Post): 646-5053 to call the Stateside Red Cross dial: 001-877-272-7337 (24 hours)
• Army Emergency Relief DSN (On Post): 646-5842, 646-5800; (Off Post): 0444 71 5842; 0444 71 5800
• Chaplain DSN (On Post): 646-4794; (Off Post): 0444 71 4794
• Dental Clinic DSN (On Post): 636-9210; (Off Post): 0444 61 9210
• Family Advocacy Program DSN (On Post): 646-5824 or 646-5800; (Off Post): 0444 71 5824; 0444 71 5800
• Family Advocacy Program Domestic Violence Victim Advocacy Helpline DSN (On Post): 335-805-7867; (Off Post): 335-805-7867
• Fire Department/Medical Emergencies: 112
• Housing Emergency(all) after hours from Off Post: 0444-239-149
• Health Clinic DSN (On Post): 99 636-9000; (Off Post): 0444 61 9000
• Legal Assistance DSN (On Post): 646-8495; (Off Post): 0444 71 8495
• Military Police DSN (On Post): 646-5300 (24 hours) from a cell phone dial: 113
• Patient Liaison Coordinators (San Bortolo Hospital): 0444 75 3300 (h. 0700-1900)
• Sexual Harassment/Assault Response and Prevention (SHARP) Program DSN (On Post): 646-5668; (Off Post): 0444 71 5668
• SHARP 24/7 Hotline DSN (On Post): 646-8540; (Off Post): 0444 71 8540 (SARC)
• Suicide and Crisis Lifeline DSN (On Post): 988; (Off Post) or cellphones: +1 844 702 5495 
• Veterans Crisis Line chat: https://www.veteranscrisisline.net/get-help-now/chat/
• Behavioral Health DSN (On Post): 636-9140; (Off Post): 0444 61-9140

Sexual Assault

If you are the victim of a sexual assault contact the VMC/DMC 24/7 SHARP Hotline for immediate assistance.

VMC/DMC 24/7 SHARP Hotline: +39 0444 71 8540/DSN: 314-646-8540

Aviano SAPR 24hr Hotline: +39 0434 30 7272/ DSN: 314-632-7272

A credentialed Sexual Harassment/Assault Response & Prevention representative will answer questions, provide information, make referrals, and provide immediate advocacy. Speaking to a SHARP representative is confidential and services are available to all Survivors of sexual violence (ages 18 & up) and their friends/loved ones. SHARP can assist with understanding reporting options, support during medical, legal, and law enforcement appointments, safety planning, and non-clinical support. SHARP services are confidential and do not require the Survivor to make a report.

Please note that in Italy, Italian medical personnel are mandatory reporters by law. If you, or someone you know, requires non-emergency medical assistance, please call the 24/7 SHARP Hotline at +39-0444-71-8540. A SHARP representative can assist with arranging 24/7 non-emergency medical services for Survivors of sexual violence.