USAG Italy| Emergency Assistance & Contact Info

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United States Army
Army Emergency Relief (AER)
Viale Della Pace 193
Caserma Ederle, Bldg 108
Davis Soldier and Family Readiness Center
Vicenza Italy 36100
COMM phone number for USAG Italy Army Emergency Relief (AER)
+011-39-0444-71-5842
DSN phone number for USAG Italy Army Emergency Relief (AER)
+011-39-314-646-5842
Mon - Fri 8:00 a.m. - 5:00 p.m. Thurs: 1:00 p.m. - 5:00 p.m Sat and Sun - closed Holidays - closed Outside duty hour emergencies contact American Red Cross (ARC)
MAPMap: http://maps.google.com/maps?q=+Viale+Della+Pace+193+Vicenza+Italy+36100

Emergency Assistance

If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.

Emergency Assistance

See the table for emergency numbers for United States Army Garrison Italy. Call the Military Police for emergencies outside of duty hours.

Army Emergency Relief

Army Emergency Relief provides financial assistance to eligible soldiers and their dependents. AER can help with emergency financial needs for food, rent, utilities, emergency transportation and vehicle repair, funeral expenses and medical/dental expenses. If pay is delayed or stolen assistance may be provided for health and welfare items. Assistance is in the form of an interest free loan, grant, or part loan and part grant. To receive AER assistance first see your unit commander then contact the AER office for an appointment.

American Red Cross

The Caserma Ederle Red Cross Office is open from 8 a.m. to 4:30 p.m. Monday through Friday and is located in Building 333. The Red Cross telephone is answered 24 hours a day to provide assistance in emergency situations. For assistance, please call Comm +039-0444-71-5053 or DSN 646-5053 or email vicenza.redcross.org. For Emergency Messages contact the Hero Care Center 24hr hotline 877-272-7337.

Information & Referral

Information on community-wide support services and local economy resources is available through I&R in Building 108. Social Workers and chaplains are on call 24 hours a day 7 days a week. Call the Military Police after duty hours.

Sexual Assault

If you are the victim of sexual violence contact the Sexual Assault Reporting Hotline at +39-0444-71-8540 for immediate assistance. A

credentialed Sexual Harassment/Assault Response Program representative will provide information, referral and immediate advocacy. Speaking to a SHARP representative is confidential and services are available to all Survivors of sexual violence (ages 18 & up) and their friends/loved ones. SHARP can assist with understanding reporting options, support during medical, legal, and law enforcement appointments, safety planning, and non-clinical support. SHARP services are confidential and do not require the Survivor to make a report.

Please note that in Italy, Italian medical personnel are mandatory reporters by law. If you, or someone you know, requires non-emergency medical assistance, please call the Sexual Assault Reporting Hotline at +39-0444-71-8540. A SHARP representative can assist with arranging 24/7 non-emergency medical services for Survivors of sexual violence.

Medical and Dental Emergencies

See Health Care Overview topic for procedures.

Caserma Ederle Emergency Telephone Numbers:

Ambulance (or medical emergency) DSN (On Post): 118 (24 hours) From Off Post: 0444 71 7114 or 0444-71-7118 (24 hours)
American Red Cross DSN (On Post): 646-5053 From Off Post: 877-272-7337(24 hours)
Army Emergency Relief DSN (On Post): 646-5842, 646-5800 From Off Post:0444 71 5842; 0444 71 5800
Chaplain DSN (On Post): 646-4796 From Off Post: 0444 71 4796
Dental Clinic DSN (On Post):636-9210 From Off Post: 0444 61 9210
Family Advocacy Program DSN (On Post): 646-5824; 646-5800 From Off Post: 0444 71 5824; 0444 71 5800
Family Advocacy Program Domestic Violence Victim Advocacy Hotline DSN (On Post): 335-805-7867 From Off Post: 335-805-7867
Family Assistance Center DSN (On Post):646-5800 From Off Post: 0444 71 5800
Fire Department/Medical Emergencies DSN (On Post): 117 From Off Post: 0444-71-7117
Housing Emergency(all) after hours From Off Post: 0444-239-149
Health Clinic DSN (On Post): 99 636-9000 From Off Post: 0444 61 9000
Legal Assistance DSN (On Post): 646-8496 From Off Post: 0444 61 8496
Military Police DSN (On Post): 646-5137 (24 hours) From Off Post:; 0444 71 5317 (24 hours)
Patient Liaison Coordinators (San Bortolo Hospital) : 0444 75 3300 (24 hours)
Sexual Harassment/Assault Response and Prevention (SHARP) Program DSN (On Post): 646-5668 From Off Post: 0444 71 5668
SHARP 24/7 Hotline DSN (On Post): 646-8540 From Off Post: 0444 71 8540 (SARC)
Suicide Prevention Hotline DSN (On Post): 118 From Off Post: 00800-1273-8255 (24 Hours)
Social Work Services DSN (On Post): 636-9140 From Off Post:0444 61-9140

SHARP Program

Sexual Assault

If you are the victim of sexual violence contact the Sexual Assault Reporting Hotline at +39-0444-71-8540 for immediate assistance. A credentialed Sexual Harassment/Assault Response Program representative will provide information, referral and immediate advocacy. Speaking to a SHARP representative is confidential and services are available to all Survivors of sexual violence ages 18 & up and their friends/loved ones. SHARP can assist with understanding reporting options, support during medical, legal and law enforcement appointments, safety planning and non-clinical support. SHARP services are confidential and do not require the Survivor to make a report.

Please note that in Italy Italian medical personnel are mandatory reporters by law. If you, or someone you know, requires non-emergency medical assistance please call the Sexual Assault Reporting Hotline at +39-0444-71-8540. A SHARP representative can assist with arranging 24/7 non-emergency medical services for Survivors of sexual violence.