Health Care

The U.S. Army Health Clinic - Vicenza primarily serves Tricare Prime Beneficiaries. Primary care is available for immediate and routine care for appointed patients, with all urgent and emergency care being provided off post through Tricare network facilities such as US Abroad and San Bortolo Hospital in Vicenza. The U.S Army Health Clinic – Vicenza is an outpatient-only military treatment facility.

Dental services are only available for Active Duty Service Members and their dependents ages 0-12. Routine dental care for other than Active-Duty personnel will be on a space-available basis only. Family members ages 12+ and retirees may seek dental care off-post through many Tricare network dental facilities through the United Concordia dental insurance program.

As mentioned, U.S. Army Health Clinic - Vicenza does not have an emergency room on site. However, emergency care and outpatient consultation is available at the local Italian hospital, San Bortolo. Bilingual patient liaison coordinators are available to assist Tricare Prime beneficiaries daily from 7 a.m. to 7 p.m. hours, with Space Available assistance for other Tricare plans. After 7 p.m., beneficiaries can call the International SOS Translation Assistance Line at 800-915-994 for further assistance; this number can be called from any landline. Language assistance can also be requested through the ISOS MyCare Overseas App. 

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

Medical Care

The U.S. Army Health Clinic - Vicenza, primarily serves Tricare Prime beneficiaries. Primary care is available for immediate and routine care for appointed patients. All enrolled beneficiaries with major medical illnesses requiring specialty care, or major surgical requirements will be referred to the local Italian health system to Tricare network facilities. The next closest Military Treatment Facility is Landstuhl Regional Medical Center in Germany, where complex cases may be referred to if the local Italian network facilities cannot meet timely access or military readiness requirements.

Medical services at U.S. Army Health Clinic – Vicenza include:

• Active-Duty physical examinations
• Armed Forces Wellness Center: Body Composition, Nutrition/Health Coaching
• Mental Health Services: Psychiatry, Psychology, Social Work, Pediatric
• Community and Public Health 
• Dermatology (Virtual appointments to LRMC)
• Dental (For Active Duty and Dependents aged 0-12 only)
• Educational & Developmental Intervention Services
• Immunization and Allergy Services
• Interpreter services and the Patient Liaison Coordinator Program at San Bortolo Hospital in Vicenza
• Laboratory
• Occupational Health
• Optometry
• Orthopedics
• Pharmacy
• Rehabilitation Services: Occupational Therapy and Physical Therapy
• Primary care: Family Medicine, Pediatrics
• Radiology: Digital x-ray
• Readiness Clinic (Hearing, ANAM, Immunizations, etc.)
• Traumatic Brain Injury Services

U.S. Army Health Clinic – Vicenza does not have an emergency room, but it is capable of treating acute minor illnesses, lacerations and follow-up screening after discharge from the local Italian hospital.

Emergency Care

Emergency care and all after-hours care is handled by the San Bortolo Hospital, a 900-bed medical center located approximately 10 minutes from post in the city of Vicenza. Because there are minor cultural differences in the delivery of care, a patient liaison or interpreter service is available 365 days a year from 7 a.m. until 7 p.m. hours at San Bortolo hospital to facilitate communication for Tricare Prime personnel and their families. If language assistance is required after 7 p.m. hours use any landline to call the International SOS Translation Assistance Line at 800-915-994 (available 24/7), or by use of the ISOS MyCare Overseas App.

To request assistance in a true medical emergency, the requester should dial 99 118 from on post or 118 from off-post for an ambulance or, if the patient is able to be moved by privately-owned vehicle the patient should go directly to the pronto soccorso, or emergency room, at San Bortolo Hospital in Vicenza.

Dental Care

The Dental Clinic at U.S. Army Health Clinic – Vicenza offers routine dental care for Active Duty Soldiers only. Orthodontic services are available to Active-Duty Soldiers and family members under 18 who meet treatment requirements on a space-available basis. The pediatric dentist treats Active-Duty family members under the age of 12 on a space available basis. 

During duty hours, sick call is available to Active-Duty Soldiers at the dental clinic by walk-in between 8 to 10 p.m. True dental emergencies (e.g. severe trauma, bleeding, swelling affecting breathing) after regular business hours, holidays, and weekends should proceed to the nearest emergency room. Urgent dental issues (e.g. toothache, avulsed tooth) may call the Vicenza Dental Advice Line at +39-334-600-8029 for advice on whether or not to proceed to the nearest emergency room. Active Duty Soldiers with routine and minor dental issues should contact the Vicenza Dental Clinic at 0444-61-9210 to schedule an appointment.

Active-Duty personnel are required to receive an annual dental examination and maintain an acceptable dental readiness (DRC1/DRC2) status. Spouses and dependents over the age of 12 are encouraged to establish a dental home on the Italian economy. A list of local dental providers is available at the front desk of the Vicenza Dental Clinic. 

Community Resources

Check with your health benefits counselor in the Patient Service Center at US Army Health Clinic – Vicenza  (Building 2310) for the latest information on Tricare benefits and services.