Check-in Procedures

All soldiers moving to Germany will fly into Ramstein Air Base. Please note: Before bringing or shipping a pet, it is important that unaccompanied soldiers coordinate with their gaining commands. If you are shipping a pet into Germany, you will be charged a fee.

Ramstein Passenger Service Center phone number:

• Commercial: +49 6371-46-4441/4442/4754, if calling from the United States: 011- 49-6371-46-4441/4442/4754

Ramstein 24-hour Flight Recording:

• Commercial: +49 6371-46-4440, if calling from the United States: 011- 49-6371-46-4440

After arrival, all personnel will process through Immigration, Customs, and collect their bags. Passengers will then move to the reception processing area and prepare for transportation to their respective units. The bus ride from Ramstein Air Base to Ansbach is approximately four hours.

The Central Processing Facility will be notified and designated personnel will be waiting for soldiers and family members' arrival.

Unit sponsors are authorized to pick up arriving soldiers and family members at Ramstein Air Base with their commander's approval. Prior to release, sponsors are required to sign a statement confirming they will drop off the new soldier at the gaining unit's Central Processing Facility immediately upon arrival.

Upon arrival to Ansbach, you will be greeted at the Central Processing Facility (CPF)/Welcome Center on Katterbach Kaserne by a member of the staff from the CPF. The CPF and the In-processing Training Center are responsible for in- and out-processing all permanent-party soldiers to and from the Ansbach community. Arrival day is referred to as A-Day or Day 0. The In-Processing Training schedule are eight days to prepare you for your assignment in USAG Ansbach.

Upon receipt of orders, contact your Unit and request a Sponsor.  Your Sponsor can assist in booking a room at Army Lodging Brainard Hall, Building 8152, Urlas Kaserne. The temporary lodging facility at this installation has limited rooms for families with pets.  If they are fully booked, you will be referred to a hotel close to base in Ansbach. 

 Army Lodging Ansbach - Brainard Hall offers a variety of accommodations for our Service Members:

• Family Apartment: $209.00
• Extended Stay Standard: $209.00
• Standard Room: $209.00

* Pet Friendly Room: $50.00 additional non-refundable one time fee plus an additional  $10.00 per night per pet.

To reach the Army Lodging Brainard Hall for reservation information call, Commercial +49 (0)611-143-587-5500, DSN: 314-587-5500 or email.

For Soldiers who get married en-route, check with the losing installation before departing to find out what needs to be done to obtain command sponsorship for their spouse.

If this is not done before departure, the Soldier will have to travel unaccompanied to Germany and start the command sponsorship process upon arrival.

More information can be obtained from the Military Personnel Division at DSN 314-587-1823, or calls from the United States at 011-49-6111-43-587-1823.

According to AR 614-30, paragraph 3-5a(5), command sponsorship will not be granted to a Family member who is a registered sex offender and will be revoked for a Family member who becomes a registered sex offender while accompanying a sponsor during an overseas assignment.

To obtain command sponsorship, make sure you provide the following documents:

• DA Form 4187 (Must be signed and dated by the Soldier & Must be signed and dated by the commander)
• DA Form 5888 (The DA Form 5888 must be completed and authenticated by an EFMP physician. For children born in the command, no EFMP screening is required; only verification of DEERS enrollment and proof of command sponsorship of a dependent spouse)
• DD Form 2792 or 2792-1, part B. (Required if one of the dependents is an exceptional Family member)
• PCS orders (The ETS date must support the completion of a 36-month overseas tour with 12 months remaining on the tour after the arrival of the dependents or approval of command sponsorship, whichever is later)
• DD Form 93
• Marriage certificate
• Birth certificate (for children only)
• Legal custody documents
• Adoption paperwork
• Reenlistment or extension contract (Required only if the ERB or ORB has not been updated to indicate a new ETS date that meets the 36-month tour requirement