Check-in Procedures

All soldiers moving to Germany will fly into Ramstein Air Base. Please note: Before bringing or shipping a pet, it is important that unaccompanied soldiers coordinate with their gaining commands. If you are shipping a pet into Germany, you will be charged a fee.

Ramstein Passenger Service Center phone number:

• Commercial: +49 6371-46-4441/4442/4754, if calling from the United States: 011- 49-6371-46-4441/4442/4754

Ramstein 24-hour Flight Recording:

• Commercial: +49 6371-46-4440, if calling from the United States: 011- 49-6371-46-4440

After arrival, newcomers get put into a holding area (reception center) where they go through German customs. Once completed they provide a copy of their orders, and NATO orders to the reception center (Gateway to Europe) and they schedule their transportation to the Garrison. The bus ride from Ramstein Air Base to Ansbach is approximately four hours.

Unit sponsors are authorized to pick up soldiers and family members arriving at Ramstein Air Base with their commander's approval. Prior to release, sponsors are required to sign a statement confirming they will drop off the new soldier at the gaining unit's Central Processing Facility immediately upon arrival.

Upon arrival at Ansbach newcomers are greeted at the Central Processing Facility (CPF)/Welcome Center on Katterbach Kaserne by a member of the staff from the CPF. The CPF and the In-Processing Training Center are responsible for in- and out-processing all permanent-party soldiers to and from the Ansbach community. Arrival day is referred to as A-Day or Day 0. The In-Processing Training schedule is eight days to prepare newcomers for their assignment at USAG Ansbach.

You can book a room at Army Lodging Brainard Hall, Building 8152, Urlas Kaserne. The temporary lodging facility at this installation has limited rooms for families with pets. If they are fully booked, you will be referred to a hotel close to base in Ansbach. Reservations are taken during current operational hours. For reservation availability and additional information, please contact the hotel directly.

Pet Friendly Room: $50.00 additional non-refundable one time fee plus an additional $10.00 per night per pet.

Reservations guaranteed with a credit card are held until 11 a.m. the following day. Non-guaranteed reservations are held until 6 p.m. on the day of arrival. Guaranteed reservations must be canceled by 4 p.m. (local time) the day of arrival. Guests not cancelling a guaranteed reservation will be charged a no-show fee equal to one night's room charge.

To reach the Army Lodging Brainard Hall for reservation information call, Commercial +49 (0)611-143-587-5500, DSN: 314-587-5500 or email.

For Soldiers who get married en-route, check with the losing installation before departing to find out what needs to be done to obtain command sponsorship for their spouse. If this is not done before departure, the Soldier will have to travel unaccompanied to Germany and start the command sponsorship process upon arrival.