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Army Emergency Relief (AER)-- Mailing Address
Unit 28614, Barton Barracks Bldg. 5253
Ansbach Germany 91522
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
A listing of all emergency phone numbers for U.S. Army Garrison Ansbach can be found on this site: https://home.army.mil/ansbach/index.php/contact/crisis-phone-numbers.
FOR EMERGENCIES: When you dial 112 from a commercial or mobile telephone, you are calling a European/German emergency phone line and will be greeted in German. They will provide you with an English-speaking person; be aware that you are not calling the military police or the U.S. Army Fire and Emergency Services.
If you dial from a commercial or mobile telephone and you want to contact the military police at USAG Ansbach, dial 09802-83-110. To contact the U.S. Army Fire Department/Ambulance at USAG Ansbach dial 09802-83-112.
U.S. Army Garrison Ansbach provides 24/7 victim assistance through the Family Advocacy Program (domestic violence) and the Sexual Harassment/Assault Response Prevention program.
The USAG Ansbach on-call Domestic Abuse Victim Advocate can be reached at 011-49-1622975046 from the United States or 016-22-975046 from within Germany. DOMESTIC VIOLENCE HOTLINE: CIV. 0162-2710-334
The Bavaria on-call sexual assault response coordinator can be reached at 011-49-9641-83-4567 from the United States or 09641-83-4567 from within Germany. https://home.army.mil/ansbach/application/files/5616/2186/8407/SHARP_USAREUR_24_7_Hotline_Flyer.pdf
The American Red Cross, Ansbach Station is available to provide an emergency communication service to the service member and their family. It can also provide the service member and their command information that may assist in a leave decision. The Red Cross does not make leave decisions - this is a command decision.
American Red Cross is located on Katterbach Kaserne Building 5817 B.
CIV. 09802-83-1760 / DSN 467-2135
For more information about the Red Cross, please visit the site: https://home.army.mil/ansbach/index.php or www.redcross.org.
Army Emergency Relief
Amy Emergency Relief can provide financial assistance to meet unforeseen required travel and related maintenance expenses such as transportation, lodging or food, when applicable due to extraordinary costs involved with PCS. AER provides financial assistance to eligible soldiers and their dependents.
Applying for Assistance
AER can help with emergency financial needs for food, rent, utilities, emergency transportation and vehicle repair, funeral expenses, medical/dental expenses, and personal needs when pay is delayed or stolen. Assistance is given in the form of an interest-free loan, grant, or part loan and part grant. To receive AER assistance, first see your unit commander then contact the AER office, Army Community Service at 011-49-9802-83-2883 from the United States, or 09802-83-2883 within Germany for an appointment.
For more information visit https://www.armyemergencyrelief.org/ or https://home.army.mil/ansbach/my-usag-ansbach/all-services/acs.
If you are having problems with your passport upon entry into Germany, please call your unit first, then the Consulate General of the United States in Munich at 011-49-89-2888-0 from the United States, or 089-2888-0 within Germany. If you need a new passport, you can apply for one at the Ansbach Personnel Division Passport Office in Building 5818, or call 011-09802833469 from the United States, or 0980- 83-3469, within Germany. For more information, please visit the site: https://home.army.mil/ansbach/index.php/my-fort/all-services/military-personnel-division.