Emergency Assistance

FOR EMERGENCIES: When you dial 112 from a commercial or mobile telephone, you are calling a European / German emergency phone line and will be greeted in German. They will provide you with an English-speaking person; be aware that you are not calling the military police or the U.S. Army Fire and Emergency Services.

If you dial from a commercial or mobile telephone and you want to contact the military police at USAG Ansbach, dial +49-9641-70-587-110. To contact the U.S. Army Fire Department/Ambulance at USAG Ansbach dial +49-9641-70-587-112.

All emergency crisis number for the garrison can be found at U.S. Army Garrison Ansbach Crisis Contact Phone numbers.

U.S. Army Garrison Ansbach provides 24/7 victim assistance through the Family Advocacy Program (domestic violence).

The USAG Ansbach on-call Domestic Abuse Victim Advocate (DAVA) can be reached at DSN: 314-587-2138 or Commercial: +49 611 143 5872138.

DOMESTIC VIOLENCE HOTLINE: CIV. +49 162-2710-334

The Bavaria on-call sexual assault response coordinator can be reached at 011-49-9641-83-4567 from the United States or 09641-83-4567 from within Germany. Click here for all SHARP hotlines / helplines in Germany.

The American Red Cross, Ansbach Station is available to provide an emergency communication service to the service member and their family. It can also provide the service member and their command information that may assist in a leave decision. The Red Cross does not make leave decisions - this is a command decision.

American Red Cross is located on Katterbach Kaserne.

CIV +49 1629568054 / DSN 314-587-1457 / e-mail ansbach@redcross.org

For more information about the Red Cross, please visit the website, or the Facebook page, or at Linktree.

Army Emergency Relief

AER can help with emergency financial needs for food, rent, utilities, emergency transportation and vehicle repair, funeral expenses, medical/dental expenses, and personal needs when pay is delayed or stolen, and more.  Assistance is given in the form of an interest-free loan, grant, or part loan and part grant.  AER provides financial assistance to eligible soldiers and their dependents.

Eligibility 

• Active-duty soldiers, single or married, and their dependents
• Army National Guard and U.S. Army Reserve soldiers on continuous active duty for more than 30 days and dependents
• Soldiers retired from active duty for longevity or physical disability and their dependents
• Army National Guard and U.S. Army Reserve soldiers who retired at age 60 and their dependents
• Surviving spouses and orphans of soldiers who died while on active duty or after they retired

Applying for Assistance

To receive AER assistance, first see your unit commander then contact the AER office in Army Community Service at DSN: 314-587-2121 or Commercial: +49 (0) 611-143-5872121 for an appointment.

Passport/Visa Problems

If you are having problems with your passport upon entry into Germany, please call your unit first, then the Consulate General of the United States in Munich at 011-49-89-2888-0 from the United States, or +49 (0)89-2888-0 within Germany.  If you need a new passport, you can apply for one at the Ansbach Personnel Division Passport Office in Building 5818, or call DSN: 314-587-1813 or Commercial: +49 (0)611 143 5871813.