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Contact information for key programs and services at this installation.
Health care services provided by the Defense Department are available to you and your family at your installation. We know that finding the right health care is important, especially in special circumstances such as emergency or during recent move. Here, you’ll find information and options about the services you have regarding healthcare.
U.S. Army Health Clinic Ansbach is located in the Urlas Kaserne and provides quality ambulatory care for more than 5,500 local Soldiers, civilians and family members, while coordinating and facilitating inpatient and specialty care with nearby German host nation medical facilities and DoD partners.
Audiology-Hearing Conservation
Hearing exams for All Active Duty service members (to include hearing tests for part I physicals and annual updates) can be done with an appointment only, Monday and Tuesday from 9 a.m. to 11 a.m. and 1 p.m. and 3 p.m. To schedule an appointment, please call the appointment line or visit the front desk at the Ansbach Health Clinic for more assistance.
Case Management
A process managed by your healthcare team to help you and your family find medical solutions. The case manager is your team coach and advocate. Together, you develop a plan of care to promptly control your illness, injury, or situation, and navigate through the maze of medical care progressing toward your medical goal.
Generally, patients with complex problems and considerable medical expenses receive case management support. Problems may be one or a combination of medical, social, financial, or mental health.
Dental
The Ansbach Dental Clinic is operated by U.S. Army Dental Department Activity Bavaria. General dentistry and selected specialty services are provided for active duty personnel. Active-duty military members are encouraged to enroll their dependents in the TRICARE Dental Program for care.
Services Provided:
Educational and Developmental Intervention Services (EDIS)
EDIS staff provide services to support families and children with developmental delays, disabilities, and special learning needs. We deliver Early Intervention Services (EIS) to parents, infants and toddlers (birth to 3 years of age) in the Stuttgart and Ansbach communities. Our Related Services (RS) staff work with children ages three and above as part of the DoDEA special education program.
Any child (birth to 3 years of age) with concerns about developmental delays can be referred by a health care provider or directly by parents and have a developmental screening completed. Additional services are based on an eligibility category in the DoDEA schools. Screenings and evaluations are held in the child’s natural environment such as home or CDC. For children over the age of 3 please contact your local school for additional information on special education services.
You can also visit our Military OneSource website link.
Exceptional Family Member Program (EFMP)
The EFMP is a program offered by each service to support families with special medical and educational needs throughout the service member’s career. Family members should enroll in EFMP when a qualifying condition is diagnosed. Each branch has its own EFMP and enrollment process. EFMP family support services are available at your installation. The family support services team is your main point of contact for EFMP information.
They can connect you with:
The family support services team can also answer specific EFMP questions based on your branch or installation. Visit the Special Needs Resources page on Military One Source for more information about the EFMP.
Health Benefits Advisor
The Health Benefits Advisor is available to answer beneficiaries questions concerning use and coverage of TRICARE/CHAMPUS. The HBA will also assist patients in completing and filing the CHAMPUS claim form. Patients seeking care in the host nation medical system should consult with the HBA before receiving care.
Healthcare Resolutions
The Healthcare Resolutions Program can help resolve clinically complex issues in a private and neutral setting when Patient and Guest Relations or Patient Advocacy staff are unable to resolve the issue. Healthcare Resolutions can help resolve issues with health care, such as:
Read more about the Healthcare Resolutions Goals and Guiding Principles.
Immunization
Regularly Scheduled Immunizations are available by appointment with your Primary Care Team. Call the appointment line to schedule your next immunization with your Team Nurse. Fill out DHA Form 116 ahead of time and save yourself some time the day of your flu drive! Fill out the form here.
Nutrition Services
The Nutrition Care Services office of the U.S. Army Medical Department Activity Bavaria strives to provide Service Member support and patient care through nutrition expertise utilizing the full spectrum of nutrition science to optimize individual health, physical performance, and a nutritional education and awareness that shapes eating habits for a lifetime. A Registered Dietitian/Nutritionist provides Medical Nutrition Therapy for prevention and management of diverse acute and chronic medical conditions to include:
Optometry
If you wear glasses, bring them (even if they are broken). If you are being dilated, you must schedule an escort to drive you home after your appointment. If you wear contacts, come with them in the case. Don't wear them to the appointment. Glasses take up from 2 to 4 weeks to be processed and returned from the lab in Pirmasens. Once they arrive they will be mailed to your APO address. You may call or stop by the clinic at any time to inquire about your glasses or pick them up in person.
Patient Advocacy
The patient advocate acts on behalf of the clinic commander regarding problems experienced before, during or after a patient's visit to the facility. To reach the patient advocate, use the contact information, stop by the clinic or email us at dha.bavaria.Ansbach-AHC.mbx.patient-advocate@health.mil
Patient Liaison Services
After hours contact number: 0162-296-8049. You can also contact the MP station at 09802-83-3856 to be connected to a patient liaison. Any patient admitted to a German facility will be visited by a patient liaison. Our liaisons are fluent in both English and German and will check on you each weekday you're in the hospital. They can speak to the medical staff on your behalf and assist you with being admitted and discharged from the hospital.
Pharmacy
Medication Refills: If you have refills of remaining medications please call the automated refill line at 06371-9464-5227 or DSN: 590-5227 and follow the prompts. Your refill will be ready for pick-up the next business day after 1 p.m. Note: Your “refill number” is the numerical portion of the numbers located on top of your name, on the prescription label.
If you DO NOT have refills of your remaining medication, please contact our appointment line at 06371-9464-3600 or 590-3600 and ask for a “telephone consult” in order to request a refill through your primary care provider. Once your request is received by your provider, they will have up to 72 hours to re-order your medication (if deemed appropriate). If your medication is re-ordered by the provider, please call the pharmacy to ensure that your order has been placed in our database. Alternatively, your provider may elect to have you schedule a regular appointment instead.
Patients on chronic medications may receive a one-time (7-day) courtesy refill at the pharmacy on select maintenance medications if you are not able to refill your medication before your scheduled appointment. Please bring your refill (medication) bottle. Examples of maintenance medications that may be refilled on a courtesy basis include: blood pressure, diabetes, high cholesterol, and thyroid medication. Please call and speak with your pharmacy representative for further details. Medications that are not refilled on a courtesy basis include: birth control pills, allergy pills, antidepressants, pain medication, and ALL controlled substances such as Adderall.
Note: Please contact your clinic representative to inquire about the TOL Secure Messaging program. Upon successful signup, you may contact your provider directly via email to request a refill on an expired medication. If justified, he/she may re-order your medication within 24 hours of your request (subject to local clinic protocols).
MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. It can be used to communicate securely with your providers and to request prescription refills. The MHS GENESIS Patient Portal has replaced the TRICARE Online Patient Portal (TOL). Visit MHS GENSIS Patient Portal.
Emergency Contraception: Your pharmacy team supports the provision of Emergency Contraception (EC) for patients who have an urgent need for this type of medication. We offer Plan B (One-Step); a 1-tablet dose of hormone which is most successful in preventing pregnancy if taken within 72 hours of having unprotected sex. Other medications are available for EC if Plan B is neither available nor indicated. Your pharmacy representative will require a completed EC form upon your request for medication.
EC is available for all female beneficiaries of the TRICARE network as an over-the-counter medication, which does not require a prescription, unless there are health concerns associated with providing this medication to you. Patients who have received more than 2 courses of EC within a 6-month period will be referred to the Women’s Health department (or Family Planning) for additional counseling.
Physical Therapy
The Physical Therapy office currently sees all orthopedic injuries for Soldiers, family members, and civilian hires. Patients must be seen by a medical provider prior to scheduling an appointment with Physical Therapy. A patient provider will enter a referral that will allow the scheduling of PT appointments. Appropriate clothing for PT is shorts and a t-shirt for evaluations and treatment. PT patients work with the Physical Therapist in establishing a therapy regimen.
Social Work Services
Ansbach Social Work Services (SWS) provides clinical behavioral health services to active duty Soldiers and their families, including assessing and providing treatment for domestic violence, pre-deployment, and reintegration after deployment. Battlemind training is presented to returning Soldiers as well as by individual request. Marital and family counseling, individual and group counseling are also available. Patients are encouraged to visit SWS if interested in addressing combat stress, post traumatic stress, disciplining children, marital concerns, extended family issues, domestic violence, anger, stress, depression, or simply seeking self-improvement assistance. SWS also offers briefings and training to local Family Readiness Groups (FRGs) and Command Groups.
TRICARE Beneficiary Service Representative:
Enrollment/In & Out Processing/PCM Assignment/Benefit Education: DSN 590-3770, CIV 06371-9464-3770
Other Helpful Contact Information:
International SOS : Overseas +44-20-8762-8384 Stateside 1-877-678-1207Nurse Advice Line: 00800-4759-2330
TRICARE Services
When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.
There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.
Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.
Filling prescriptions while traveling
You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.