Emergency Assistance

• Family Advocacy Program (FAP) Clinical:  On Post Dial DSN 737-5799; From Cell Dial 0503-337-5799
• SHARP Sexual Assault Response Hotline:  On Post Dial DSN 158 or DSN 763-5700; From Cell Dial 0503-363-5700; From US Dial 011-82-503-363-5700
• ACS Family Advocacy (Prevention & Education):  On Post Dial DSN 757-2363; From Cell Dial 0503-357-2363
• Domestic Violence Victim Advocates (24/7 Peninsula Wide):  On Post Dial DSN 153; From Cell Dial 0503-364-5997
• Child Abuse Report (Military Police):  On Post Dial DSN 755-9917; From Cell Dial 0503-355-9917
• Emergency on Base:  On Post Dial DSN 911; From Cell Dial 0503-355-7911

Arrival Delay

Regardless of how well a moved is planned unexpected events including emergencies can happen. In the event circumstances prevent you from sign-in on time contact the Installation Operation Center DSN 315-755-2270/2271 or 011-82-31-691-2270/2271.

Military Personnel Division

For after hours emergency travel assistance call 010-4712-6728 Maude Hall building 6400.

Army Emergency Relief Overview

Army Emergency Relief is a private nonprofit organization incorporated in 1942 by the Secretary of War and the Army Chief of Staff. AER is dedicated to alleviating financial distress on the force. AER provides assistance in the form of zero-interest loans and grants to Active Duty and Retired Soldiers and their Families. Over 4 million Soldiers supported since 1942. Operating hours to provide AER assistance are Monday, Tuesday, Wednesday and Friday from 8 a.m. to 5 p.m. and Thursday from 12 to 5 p.m. In the event of a financial emergency requiring immediate assistance outside of regular duty hours, contact the American Red Cross Emergency Services Center at toll-free 877-272-7337 or in Korea 0503-353-7172.

Categories of Assistance

All assistance requests are unique and considered on an individual basis.

• Emergency travel
• Natural disaster preparation and evacuation
• Mortgage, rent and initial deposit
• Temporary lodging
• Food
• Healthcare not covered by TRICARE
• Vehicle costs
• Utilities
• Funeral expenses
• Basic essential furniture
• Appliance costs
• Cranial helmets
• PCS travel
• Child car seats
• Dental care for dependents
• Home repair
• Non-medical attendant travel
• Invitational travel order
• Clothing
• Immigration and passport fees for dependents
• Special needs medical equipment
• Spouse relicensing and recertification
• Childcare (Army Fee Assistance enrollment required)

Have a request not listed above? Just ask!

• AER Resources and Forms
• View all AER forms.

Please bring a Valid Military ID card, most recent Leave and Earnings Statement, Leave/PCS orders, and substantiating documents when applying for assistance at our AER section.

Company Commander and First Sergeant Quick Assist Program

The AER program has a positive influence on Soldiers’ morale by providing commanders an important asset in helping them accomplish their basic command responsibility for the morale and welfare of their Soldiers and Families. AER desires to give Commanders and First Sergeants another tool to affect an immediate positive impact on their Soldiers by giving the leadership approval authority of up to $2,000 of assistance for valid needs.

Direct Access to AER

All soldiers, regardless of grade/rank, are allowed direct access to AER without the Unit Commander’s review and approval/concurrence with the following safeguards:

• Soldiers in the grades of E1-E4 must have completed Initial Entry Training
• All Soldiers must have a minimum of 12 months Time in Service or have completed IET (whichever is greater)
• Regardless of rank, financial assistance will be limited to two requests for assistance (Loan or Grant) within a 12-month period without the Company Commander/ First Sergeant review
• Solders who exhibit “High Risk” behaviors for financial problems IAW AR 600-85 still require the Unit Commander’s review and approval/concurrence

Scholarship Programs

AER provides scholarships for dependent children and spouses of Active Duty, Retired, and deceased Army Soldiers. Applications and instructions are available on the AER website www.aerhq.org.

Mrs. Patty Shinseki Spouse Scholarship Program

The Mrs. Patty Shinseki Spouse Scholarship Program is a need-based scholarship program established to assist Army spouses in obtaining an undergraduate degree or similar professional certification. The program was named after Mrs. Shinseki in December 2019. Mrs. Shinseki, an Army spouse for over 50 years, is a strong supporter of military spouse education and other military family programs. Spouses pursuing an undergraduate degree or professional certification may receive assistance for up to four academic years of full-time study or eight academic years of part-time study. Applications are accepted year round. For more information visit www.aerhq.or

• Applicant must be a dependent Spouse and registered as the Spouse of a Soldier in DEERS
• Student must be pursuing their first undergraduate degree as a full-time or part-time student in an accredited post-secondary or vocational institution listed in the US Department of Education’s Database of Accredited Postsecondary Institutions (http://ope.ed.gov/accreditation/Search.aspx). Those pursing a second bachelor’s degree may be considered on a case-by-case basis. Scholarship cannot be used for graduate level courses.
• Student must not be active duty or in a reserve component or a retiree of the Army, National Guard, Reserves, or other military branch. Because financial need is already met, students attending Military Service Academies are not eligible.

Major General James Ursano Scholarship Program

The Maj. Gen. James Ursano Scholarship Program is a need-based scholarship program established to assist children of Army Soldiers in obtaining their first undergraduate degree. Applicants may receive assistance for up to four academic years but must meet eligibility criteria and reapply each year. Applications are considered from 1 JAN to 1 APR each year for the following academic year. Visit www.aerhq.org to learn more.

• Student must be a dependent of a Solider on federal active duty, a retired Soldier, or a deceased active or deceased retired Soldier.
• Student must be registered as a dependent of the Soldier in DEERS
• Student must be under the age of 24
• Student must remain unmarried for the entire academic year
• Student must not be a member of the Nation Guard, Reserves or other military branch
• Student must be enrolled, accepted or pending acceptance as a full-time student in an accredited post-secondary or vocational institution listed in the U.S. Department of Education’s Database of Accredited Postsecondary Institutions https://safe.menlosecurity.com/http://ope.ed.gov/accreditation/Search.aspx

Students must maintain a GPA of 2.0 on a 4