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Army
Army Emergency Relief
46 Ashburn Drive
Carlisle, PA 17013
571-821-7509
866-878-6378
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
The installation 24/7 Sexual Assault Hotline is 717-462-9464. Installation Sexual Assault Response Coordinator can be reached at 717-961-1852 (cell). DOD Safe Helpline contact information is: 877-995-5247 or SafeHelpline.org.
In case of an emergency, call 911.
Directorate of Emergency Services provides professional installation security and force protection through law enforcement operations, physical security support, and fire and emergency services while maintaining liaison with local, state and federal agencies. Emergency contact for Carlisle Barracks Department of the Army Police, 571-821-7510/7511.
24/7 Victim Advocacy support can be reached at 855-827-0400.
The installation 24/7 Sexual Assault Hotline is 717-462-9464. Installation Sexual Assault Response Coordinator can be reached at 717-961-1852. DOD Safe Helpline contact information is 877-995-5247 or SafeHelpline.org.
The American Red Cross can also help in times of emergency when you are not near a military base. The ARC disaster and emergency relief hotline is available 24/7 at 800-733-2767. The toll-free number for Central Pennsylvania American Red Cross assistance is 866-311-3832.
Army Emergency Relief also provides emergency financial assistance for Soldiers, Retirees, and their eligible Family members. Please contact Army Community Service at Carlisle Barracks, Building 46, at 571-821-7509. If a service member is placed on Emergency Leave due to a death in the family and receives notice from the American Red Cross, please contact the AER Representative for travel assistance. AER now has an online portal and service members can apply by visiting the AER website – click “Apply for Assistance." If you are traveling within 12 hours and need assistance with the portal, email: soldierportalhelp@aerhq.org.
Army Community Service
Army Emergency Relief (AER) can provide emergency financial assistance based upon need through either loans or grants when there is particular hardship. Call the Carlisle Barracks AER Representative at 571-821-7509 for details and information. The AER office is located at the Army Community Service Office, Building 46, Carlisle Barracks, PA. Army Emergency Relief financial assistance is no longer processed through the American Red Cross and can no longer process other Military Service Aid Requests. If you are with the Air Force, Marines or Navy, please contact your service's Aid Society for assistance.
AER can now be processed through an online assistance for Active-Duty Soldiers, Retired Soldiers and Survivors. They can apply directly through the AER website. The application will flow down to the closest military AER representative. To apply, visit: www.armyemergencyrelief.org, click “apply for assistance” in the upper right-hand corner to begin your application. The system will walk users through eligibility, account set up, and submitting an application and uploading the needed documents. For time sensitive requests (emergency leave, departing within 12 hours, or help with portal), contact: soldierportalhelp@aerhq.org. For after hours or weekend requests, and if help is needed, you can reach AER HQ at 866-878-6378.