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Department of the Air Force
Air Force Aid Society (AFAS)
846 Sumner Drive
Dover AFB, DE 19902
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
For emergency assistance, call the Sexual Assault Prevention and Response Program 24/7 response line at 302-363-7272.
If you have an emergency while en route to Dover Air Force Base, contact the local area chapter of the American Red Cross for assistance. They can sometimes help with financial assistance and will assist you in contacting individuals that will need to know where you are and what is happening. Locate the nearest military installation for help. You may be able to obtain assistance from the Air Force Aid Office at the Airman and Family Readiness Center, Navy Emergency Relief or Army Emergency Relief. Call AAA if you are a member or ask the local information operator for a hospital or road service, depending on the emergency. American Red Cross: 877-272-7337.
Medical Emergency En Route
For medical care en route, active-duty service members should use any service branch of Department of Defense facilities if possible or the Veterans Administration Facility. If none of these are available, use civilian facilities. Take the medical bill to your next base and process it at your gaining medical facility. Family members should try to use DOD medical facilities for emergency medical care en route. Civilian care will be cost-shared under TRICARE. Emergency care will not require a non-availability statement but non-emergency care may require one.
The Air Force Aid Society is always available for emergency aid anywhere you may be. You may obtain assistance from the Air Force Aid Society office at any Military & Family Readiness Center and by filling out an application online at https://portal.afas.org/SingIn?returnUrl=%2Fea-eligibility%2F. They can also assist with Army, Navy, Marine Corps and Coast Guard emergency relief. If an Air Force base is not available, any military installation can help. The Air Force Aid Society can help you with financial assistance and also get you in contact with individuals that will need to know where you are and what's happening.
The American Red Cross is also available in times of emergencies. They can provide emergency communications that link members with their families back home and also assist with financial needs and concerns 24 hours a day, seven days a week. The local and national numbers for the Red Cross are:
Make sure you have all your important papers/documents with you (orders, passports, medical records etc.) Numbers for your commander, Military Personnel Section (302-677-5050/3864 or DSN 312-445-5050/3864) and your sponsor can be invaluable in case of an emergency while in transit.
No matter how well you have planned, emergencies can happen. Planning for your PCS move is very important. The more you know, the easier it is to be prepared for the unexpected.
436 Security Forces Squadron
The Security Forces Squadron, or SFS, is available to assist you in case of an emergency while en route to Dover Air Force Base. Call 302-677-6664 or DSN 312-445-6664 for immediate assistance at any time.