Health Care

Medical Services

The 17^th Medical Group provides primary care to TRICARE-enrolled patients at the medical group. The Medical Group is comprised of: Family Health, Dental Services, Public Health, Student Clinic, Flight Medicine, Physical Therapy, Bioengineering, and Mental Health.

The central appointment line is 325-654-3149

The 17^th Medical Group does not provide emergency medical care on-base. Emergency Medical care is provided of-base by Shannon Medical Center.

When you move, TRICARE moves with you. No matter where you go in the world, TRICARE is there before, during and when you get to your next duty station.

There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. Understand that when you move, you may have to use a different TRICARE option. Visit TRICARE Moving to learn more.

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need care during your move, visit TRICARE Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should refill prescriptions before traveling. But if you run out of a prescription drug while traveling, visit TRICARE Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

• If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the TRICARE Active Duty Dental Care Program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
• If you are an active-duty service member at an overseas location, call the TRICARE overseas regional call center to get authorization before you see a civilian dentist.
• If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

Medical Care

The primary mission of the Goodfellow Clinic (17th Medical Group) is to provide healthcare to active-duty personnel and ensure they are ready for wartime deployments. Active-duty members are the first priority of medical services. They are entitled to receive complete treatment.

TRICARE Prime enrollees are the second priority. All other beneficiaries will be treated on a space available basis.

The clinic is open Monday-Friday, 7:30 a.m.-4:30 p.m.. To schedule an appointment, call 325-654-3149.

The clinic is an ambulatory care facility and does not have an emergency room. Life-threatening conditions are stabilized for transport to local hospitals.

Urgent Care:

Urgent care services treat non-life-threatening health issues that require immediate attention, such as sprains, the flu, colds and other common illnesses.

If you’re unsure about whether you need urgent care, contact the Military Health System Nurse Advice Line to speak to a registered nurse or dial 1-800-TRICARE (874-2273).

Active-duty personnel must acquire a referral before visiting an urgent care. All other beneficiaries may visit an urgent care without a referral.

Urgent Care Facilities

Hours: 7:00 a.m.-7:00 p.m.

• Shannon Clinic Jackson Urgent Care - 2237 Jackson, 325-747-2321
• Shannon Clinic North Urgent Care - 2626 N Bryant Blvd., 325-747-2861
• Shannon Urgent Care South - 3502 Knickerbocker Rd., 325-747-2222
• Shannon Urgent Care West - 4251 Sunset Dr., Suite 100, 325-747-2226

Emergency Care Facilities

• Shannon Medical Center – 120 E Harris, 325-747-6741
• Shannon South – 3501 Knickerbocker Rd, 325-747-7500
• Shannon River Crest Hospital, 1636 Hunters Glen Rd., 325-747-4700

TRICARE enrollees who are enrolled in another area must call the region in which they are enrolled for authorizations outside of their region.

Dental Care

The Dental Clinic serves the active-duty population. Eligible family members are referred off base. There are many dentists who accept the TRICARE Family Member Dental Plan; a list is available from the Dental Clinic.

Mental Health and Well-Being Support through Military OneSource

Military OneSource provides confidential mental health and well-being services available before, during and after a PCS — directly fulfilling the NDAA Section 662 well-being requirement.

• Legal Assistance for Service Members and Families — legal information and assistance on rental contracts, immigration, tax assistance and more
• Military OneSource Financial Counseling — free personal and professional financial counseling for eligible service members and spouses
• Military and Family Life Counseling — confidential counseling available at your installation, wherever stationed, including child and youth behavioral military and family life counselors
• Military OneSource Counseling — free, short-term, confidential counseling for a wide range of issues
• Managing Stress — tips and support for recognizing and managing symptoms of stress, particularly during the high-stress period of relocation

Note: Service members and families can access support before they arrive at the new installation.