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Military and Family Support Center - Personal Financial Management Program - Air Force and Navy
4827 Bougainville Drive
Honolulu, HI 96818-3174
Contact information for key programs and services at this installation.
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
Contact your respective command first to find out where you must go to get your orders stamped, so you can start the clock for your Temporary Lodging Allowance and Cost of Living Allowance entitlement. You must check into your command and housing to be eligible for TLA.
For those on shore duty, please report directly to your command. If arriving after 4 p.m. and you do not know how to contact the duty section report to Joint Base Pearl Harbor Hickam, Naval Base Pearl Harbor Quarterdeck Building 150 or call 808-473-1222.
Ships or other deployable units report directly to the unit. If the unit is deployed or underway report as follows:
If you are taking a house-hunting trip, please ensure you request the proper leave request prior to taking permissive leave.
During a permanent change of station move, individuals should maintain important paperwork with them at all times to decrease the potential for loss or identity theft. Important documents include service member's service record, military identification cards, powers of attorney, PCS orders, travel documentation, travel receipts, marriage certificates, immunization records of children or pets, household goods inventory lists, credit card statements, tax records, Social Security cards, bank information, mortgages, vehicle information motor vehicle registration/certificate of title, driver’s licenses, bills, address book with information for the command sponsor, credit cards, a copy of the RED/DA Formerly Page 2 Record of Emergency Data and Dependency Application, or Proof of Dependents and any copies of family member medical records.
The original family medical records are typically shipped from the current military treatment facility to the new servicing MTF. Family members traveling separately from the service member should maintain a copy of the service member's RED/DA Formerly Page 2 the RED/DA or the Second Page of the Service Record which lists Family Member Data and may also need a Power of Attorney.
When receipts and travel documents are submitted to the command or any military agency, the member or family member should maintain a copy for their own records. Keep your sponsor, quarterdeck and command ombudsman phone numbers with you at all times. It is imperative that you check in with your Command Pay and Personnel Administrator (CPPA) at your command as soon as possible and the Housing Service Center within 72 hours of arrival so that you can start your TLA, submit your travel claim for payment, start the process for other pay and entitlements and update your RED/DA Formerly Page 2.
Newly-gained personnel will process their receipts with their CPPA immediately upon reporting on board. Navy Military Personnel Manual 1000-025 mandates reporting the member to the Bureau of Navy Personnel within four days of the member's arrival. To accomplish this the CPPA must present the servicing personnel support detachment a gain package for processing which consists of the following:
Unnecessary delays will only adversely affect your pay as well as the settlement of your TLA. Scheduled or house-hunting leave is highly discouraged until your gain package is completed.
For further information, forms, procedures and policies contact your CPPA.
The Housing Service Center (HSC) requires an appointment for the check-in process to be within 72 hours of arrival, excluding holidays and weekends. You can make an appointment up to 30 days in advance before you arrive by calling 808-474-1820/1821. Be sure to check in with the HSC to receive a TLA Non-Availability Statement/Certificate (NAS) for Government Quarters which is to be taken to your Command CPPA/RSC Hawaii for processing. You must report to Navy HSC even if you have already purchased a home or plan to buy one, found a place to rent and or plan to live with family or friends. The Navy HSC is located at 4825 Bougainville Drive in Building 2652, across from Moanalua Military and Family Support Center, Joint Base Pearl Harbor Hickam building. Two pets are authorized in military housing. Rottweilers and Pit Bulls are not authorized in military housing.
Upon checking in with the Navy HSC, members will be assigned a personal counselor who will be their individual point of contact until housing has been assigned. Contact your CPPA with any other questions/concerns. For additional information concerning in-processing procedures, you may contact the Commander, Navy Region Hawaii website.
Air Force-Specific Information
Verify with your sponsor where to report and in-process. As a general rule, please report to your unit's Commander's Support Staff (CSS) on the next duty day for in-processing and to be scheduled for mandatory in-processing appointments. In addition, you will need to be gained to the base. If you are not gained, all information in the virtual Military Personnel Flight (vMPF) and Military Personnel Data System will reflect your previous base. Check with your sponsor if your unit has designated specific times for in-processing.
For units without a CSS, please report to MPF Customer Support, located at 900 Hangar Avenue, Suite 127 in Hangar 2, on the next duty day at 8:30 a.m., Monday through Friday. Please ask your sponsor if your unit possesses a CSS.
The Aloha Academy for Air Force Personnel formerly the Ohana Aloha Newcomers Orientation has been discontinued as of 15NOV22. The smooth transition to Newcomers is now placed on the Squadrons and their Sponsors.
Newcomers will be directed to the 15wing.af.mil website and specifically to the Newcomer Information Tab and the Resources Tab. For questions, E-Mail: Pacaf.firstname.lastname@example.org.
Your CSS or MPF, if your unit does not have a CSS will assist you to register you for mandatory appointment(s).
Within three days of your arrival to JBPHH, visit the Housing Management Office at 200 Kokomalei Street to receive your TLA brief and to complete the on-base housing referral if you desire to be referred for on-base housing with Hickam Communities. For inquiries on waiting times and waiting list status, please check the Hickam Communities website, https://www.hickamcommunities.com. Hickam Communities and HMO are co-located in the same office. E-Mail: email@example.com or call 808-312-0199/808-590-1402 during work hours of 7:30 a.m. to 4 p.m..
Make your temporary lodging reservations well in advance of your arrival, especially if traveling with pets. Inform the hotel that you would like the Temporary Lodging Allowance (TLA) government rate. Hotels can be full during the high tourist seasons (December to March and May to August). The Navy Lodge is also available on base on Ford Island. Please refer to the Housing – Temporary category for more information. The TLA hotel listing is available through the housing office or family support center. Pet lodging for TLA approved hotels is included on the hotel listing. Presently, there are 24 hotels that accept pets. However, you must contact the hotels for their specific requirements.
It is mandatory to check in with the Housing Service Center (HSC) at the Navy Aloha Center prior to securing off-base permanent housing.
Concurrent travel of family members on your permanent change of station orders is only authorized if they are command sponsored. In other words, you must have accompanied orders which state family members are authorized. If your family members are not command sponsored, you will be responsible for their travel expenses. To obtain a command sponsor letter, please contact your arriving Command Pay and Personnel Administrator (CPPA) for eligibility requirements and issuance of letter. The command sponsor letter is required for housing and pay entitlements.
Temporary Lodging Reservations
Contact the Navy Gateway Inns & Suites Royal Alaka'i for billeting. NGIS is located at 15 G Street on Hickam Air Field, Joint Base Pearl Harbor Hickam. Call NGIS Royal Alaka’i at 808-800-2330, ext. 6 (24 hours a day, seven days a week) or 808-448-5974/5972/5983 to make a reservation. You may also contact the Navy Lodge located on Ford Island at 808-440-2290 to make a reservation. For all Joint Base Pearl Harbor Hickam NGIS inquiries, please call 808-800-2337. Your reservation is not confirmed until you receive a confirmation number. If on-base billeting is unavailable, secure a Non-Availability Statement (NAS) letter from the Navy Lodge prior to making a reservation at a TLA-approved hotel. A list of TLA-approved hotels is available upon request from the Housing Management Office (HMO).
Navy Lodge central reservations (front desk): 877-628-9233
NGIS email address: firstname.lastname@example.org
Navy Lodge email address: email@example.com or firstname.lastname@example.org
All dependents of military members serving overseas tours must be command sponsored. Your dependent family members listed on your PCS orders will receive automatic command sponsorship unless otherwise indicated (for example, not medically cleared). Command sponsorship must be requested for all other dependents acquired prior to or after your arrival at the overseas station.
When to request command sponsorship:
Please contact Hickam Military Personnel Flight (MPF) customer service at 808-449-8624, option 1, to obtain guidance on how to apply for command sponsorship under the above circumstances. As a general rule, dependents gained after the member's arrival at an overseas tour are not authorized travel and transportation allowances. All dependents must be medically screened and/or cleared prior to approval for command sponsorship. With-dependent station allowances are not authorized until dependents are command sponsored. Approved command sponsorship memos and medical clearance documents are filed in member's record at the Air Force Personnel Center.
Navy Specific Information
If you get married before you PCS, you must inform your command and follow the procedures exactly as you are given. The military will not pay for travel and housing of your family members if you do not follow proper procedures. A request chit to obtain a "Command Sponsor" letter will need to be submitted to your arriving command for family member pay entitlements.
The same goes for moving your personal effects (household goods) to your new duty assignment. You must have prior approval from the Military Transportation Office or you will not be reimbursed.