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United States Navy
Military and Family Support Center - Personal Financial Management Program - Air Force and Navy
4827 Bougainville Drive
Honolulu, HI 96818-3174
When you arrive at your new installation, you’ll need to follow installation-specific procedures. Each installation and service handles in-processing differently. Here, you can find installation-specific guidelines and a list of documents to bring with you when checking- in. Reach out to the contacts provided if you have specific questions.
Navy Specific Information
Contact your respective command first to find out where you must go to get your orders stamped, so you can start the clock for TLA and cost of living allowance entitlement. You must check into your command and housing to be eligible for TLA.
Shore duty: Report directly to your command. If after 4:00 p.m. and you do not know how to contact the duty section, report to JBPHH, Naval Base Pearl Harbor Quarterdeck Building 150, Phone 808-473-1222. Ships or other deployable units report directly to the unit. If the unit is deployed or underway, report as follows:
If you are taking a house hunting trip, please ensure you request the proper leave request prior to taking permissive leave.
During a Permanent Change of Station (PCS) move, individuals should maintain important paperwork with them at all times to decrease the potential for loss or identity theft. Examples would include the service member's service record, military ID cards, Powers of Attorney, PCS Orders, travel documentation, travel receipts, marriage certificates, immunization records of children or pets, household goods inventory lists, credit card statements, tax records, Social Security Cards, bank information, mortgages, vehicle information, drivers' licenses, bills, address book with information for the Command Sponsor, credit cards, a copy of the "Page 2"/ also known as the RED/DA, or proof of dependents, and any copies of family member medical records.
The original family medical records are typically shipped from the current Military Treatment Facility (MTF) to the new servicing Military Treatment Facility. Family members traveling separately from the service member should maintain a copy of the service member's "Page 2"/ also known as the RED/DA) (second page of the service record which lists family member data) and may also need a Power of Attorney.
When receipts and travel documents are submitted to the command or any military agency, the member or family should maintain a copy for their own records. Keep your sponsor, quarterdeck, and command ombudsman phone numbers with you at all times. It is imperative that you check-in with your Command Pay and Personnel Administrator (CPPA) at your Command as soon as possible and the Housing Services Center (housing) within 72 hours of arrival, so that you can start your TLA, submit your travel claim for payment, start the process for other pay and entitlements and update your Page 2 / also known as the RED/DA.
Checking in your Records
Newly gained personnel will conduct their receipts processing with their Command Pay and Personnel Administrator (CPPA) immediately upon reporting on board. MILPERSMAN 1000-025 mandates reporting the member to BUPERS within four (4) days upon member's arrival. To accomplish this, the CPPA must present the servicing PSD a gain package for processing which consists of the following:
Unduly delays will only adversely affect your pay as well as the settlement of your Temporary Lodging Allowance (TLA). Scheduled or house hunting leave is highly discouraged until your gain package is completed.
For further information, forms, procedures and policies.
The Housing Services Center (HSC) requires an appointment for the check-in process, to be within 72 hours of arrival, excluding holidays and weekends, and you can make an appointment up to 30 days in advance before you arrive by calling 808-474-1820/1821. Check-in with the Housing Services Center to receive a TLA Non-Availability Certificate for government quarters which is to be taken to your command/PSD for processing. You must report to Navy Housing Services Center even if you have already purchased a home or plan on buying one, found a place to rent, and or plan to live with family or friends. The Navy Housing Services Center is located at 4825 Bougainville Drive, in Building 2652, across from Moanalua Military and Family Support Center building. Rottweilers and Pit Bulls are not authorized in military housing. Two pets are authorized in military housing.
Upon checking in with the Navy Housing Services Center, members will be assigned a personal counselor who will be their individual point of contact until housing has been assigned. Contact your CPPA with any other questions or concerns. For additional information concerning in processing procedures, you may contact the Commander Navy Region Hawaii website.
Air Force Specific Information
Verify with your sponsor where to report and in-process. As a general rule: Please report to your unit's Commander's Support Staff (CSS) on the next duty day for in-processing and to be scheduled for mandatory in-processing appointments. In addition, you will need to be gained to the base (if you are not gained, all information, in vMPF and MilPDS, will reflect your previous base) and check with your sponsor if your unit has designated specific times for in-processing.
For units without a CSS: report to MPF Customer Support (900 Hangar Avenue, Suite 127, Hangar 2) on the next duty day at 8:30 a.m. (Mon - Fri). Please ask your sponsor if your unit possesses a CSS.
Aloha Academy for AF Personnel (Formerly Called: Ohana Aloha Newcomers' Orientation)
The 'Aloha Academy for AF Personnel' is scheduled on the Second and Fourth Tuesday and Wednesday of the month at "Club Pearl" in the 'Aloha Academy Room" on JBPHH, Pearl Harbor. Your CSS (or MPF if your unit does not have a CSS) will register you for this mandatory appointment. You may also register yourself on the Great Life Hawaii website. Both Tuesday and Wednesday are Mandatory for AF Personnel. The Aloha Academy for AF Personnel has a Resource Fair showcasing various agencies who are there to introduce their programs and answer any questions you may have. There will be a short brief after the Resource Fair and there will be a Bus Tour from 1030 to 1530. Family Members must be 18 years or older for the Bus Tour. On Wednesday, you will be welcomed by the 647th Air Base Group Commander and will receive other valuable information regarding Joint Base Pearl Harbor Hickam and the local area.
Within three days of your arrival to JBPHH, visit the Housing Management Office (HMO) located at 200 Kokomalei Street to receive your Temporary Lodging Allowance (TLA) brief and to complete the on base housing referral, if you desire to be referred for on base housing with Hickam Communities. For inquiries on waiting times and waiting list status check with Hickam Communities on their website. Hickam Communities and HMO are co-located in the same office.
Make your Temporary Lodging reservations well in advance of your arrival, especially if traveling with pets. Inform hotel that you would like the "TLA Rate" charge. Hotels can be full during the high tourist seasons (December-March and May-August) The Navy Lodge is also available on base on Ford Island. Please refer to the Housing - Temporary category for more information. The "TLA Hotel Listing" is available in this website https://www.cnic.navy.mil. Pet lodging for TLA Hotels is included on the hotel listing - presently there are twenty-four hotels that accept pets, however, you must contact hotel for their specific requirements
It is mandatory to check in with the Housing Services Center (HSC) at the Navy Aloha Center prior to securing off-base permanent housing.
Concurrent travel of family members on your PCS orders is only authorized if they are command sponsored. In other words, you must have accompanied orders which state family members are authorized. If your family members are not command sponsored, you will be responsible for their travel expenses. To obtain a "Command Sponsor" letter contact your Arriving Command Pay and Personnel Administrator (CPPA) for eligibility requirements and issuance of letter. "Command Sponsor" letter is required for housing and pay entitlements.
Temporary Lodging Reservations
Contact the NGIS Royal Alaka'i (billeting) located at 15-G Street on Hickam Air Field, Joint Base Pearl Harbor Hickam, at 808-800-2330 x6 (24/7) or 808-448-5974/5972 or the Navy Lodge located on Ford Island at 808-440-2290, to make a reservation. For all of Joint Base Pearl Harbor NGIS: 808-800-2337. Your reservation is not confirmed until you receive a confirmation number. If on-base billeting is unavailable, secure a non-availability letter from the Navy Lodge prior to making a reservation at a TLA-Approved Hotel. A list of TLA approved hotels is available upon request from the Housing Management Office.
All dependents of military members serving overseas tours must be command sponsored. Your dependent family members listed on your PCS orders will receive automatic command sponsorship (unless otherwise indicated, ie, not medically cleared). For all other dependents (acquired prior to or after arrival at overseas station), Command Sponsorship must be requested.
When to request Command Sponsorship:
Customer Service at 808-449-8624, Option 1 to obtain guidance on how to apply for command sponsorship under the above circumstances. As a general rule, dependents gained after member's arrival at overseas tour are not authorized travel and transportation allowances. All dependents must be medically screened and/or cleared prior to approval for command sponsorship. "With dependent" station allowances are not authorized until dependents are command sponsored. Approved command sponsorship memos and medical clearance documents are filed in member's record at AFPC.
If you get married before you PCS, you must inform your command and follow the procedures exactly as you are given. The military will not pay for travel and housing of your family members if you do not follow proper procedures. A request chit to obtain a "Command Sponsor" letter will need to be submitted to your arriving command for family member pay entitlements.
The same goes for moving your personal effects (household goods) to your new duty assignment. You must have prior approval from the Military Transportation Office or you will not be reimbursed.