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Navy
Military and Family Support Center - Relocation Assistance Program (RAP) - Navy and Air Force
4827 Bougainville Drive
Second Floor
Honolulu, HI 96818-3174
808-474-1999
808-474-0022
808-474-1997
315-474-1999
315-474-1997
Contact information for key programs and services at this installation.
Service providers are available with support both before and after a PCS move. Learn more about how to put the military’s relocation assistance program to work for you. See below for an overview of Military and Family Support Center Relocation Assistance services. Services vary by installation, so check the “Other” section below to see what other services are available at your location.
Your Military and Family Support Center provides relocation assistance to help make PCS moves as smooth as possible. Resources include:
Ensure the military member and/or family members have the required passports and/or visa prior to final out-processing. Military members and/or family members are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or family members. Military members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or family members.
These actions are necessary to prevent unforeseen hardships to the military members and their families. Therefore, as a last reiteration, it is essential that members do not out-process without having the appropriate passports/visas for themselves (if applicable) and/or for their family members.
Services for Outbound Personnel
Outbound Services – Moving overseas presents unique challenges and opportunities. Individual service members and families are offered relocation counseling with details tailored to their specific needs and concerns. There is an hour and a half Smooth Move class available at our Center, twice a month. One-on-one appointments are available.
Departure Temporary Living Allowance (Air Force Only)– Before departing in compliance with a PCS order, please be sure to check in with the Housing Management Office, located at Hickam Communities in Building 6500, to file your TLA before you depart. This office is the only office that can process your outgoing TLA. You will not be able to file your departure TLA with your gaining command. Please call 808-312-0199 and 808-590-1402 or jbphh_mho@us.navy.mil, if you have any questions.
Loan Furniture (Air Force Only) – Temporary furniture is handled through the Furnishings Management Office at 808-448-0300. A copy of PCS orders, lease rental documents and signed loaner agreements are required.
Loan Furniture (Navy only) – Arrival and departure furniture arrangements are made through the Housing Services Center at the Navy Aloha Center, or by phone at 808-474-1820/1821.
Transition Assistance Program – This mandatory three-day workshop provides transitioning service members with an intensive overview of transition resources including information and referral for veterans’ benefits and services, individual transition plan consultation and labor market analysis.
Additional two-day workshops are available for all transitioning service members and their spouses but are mandatory for service members with a tier 3 assignment. The two-day tracks available are the Department of Labor Employment, My Education, DOL Vocational and Boots to Business (entrepreneurship) workshops. In most cases, it is required that you attend TAP 365 days before your date of separation or retirement. Spouses are encouraged to attend. Navy members must register through their command career counselor. Air Force members must book an appointment for initial counseling with a transition counselor at the Military and Family Support Center. You will be booked for TAP and additional workshops that fit your transition needs during the initial counseling session.
Services for Inbound Personnel
Sponsorship Training (Sponsor Orientation) – In support of the Sponsorship Program, MFSC Joint Base Pearl Harbor Hickam offers weekly trainings at the MFSC Pearl Harbor Moanalua Center. Please refer to the MFSC JBPHH Great Life Hawaii website for respective dates, times and locations (subject to change). This class not only covers the latest changes in policy and regulations that affect incoming personnel and their families but also provides insight into what makes an effective sponsor.
Welcome Aboard Information/Sponsor Information – Welcome Aboard information should be obtained three to six months prior to your arrival in Hawaii. If you do not receive information from your sponsor, please ask your sponsor to send you information. If you do not receive information prior to your arrival, please stop by the MFSC JBPHH to gather information after your arrival. Contact our relocation services personnel for information and assistance. Hours of operation are Monday through Friday from 7:30 a.m. to 4 p.m.
JBPHH Newcomer's Orientation. This orientation occurs on the Second Tuesday of every month at the Hickam Chapel and is available to Navy and Air Force service members, family members, and JBPHH civilians. Registration is available at the MFSC JBPHH Great Life Hawaii Website, https://jbphh.greatlifewhatii.com/support/military-family-support-center/mfscclasses. Also available in conjunction with the Newcomer's Orientation on the Second Thursday of the Month from 9:00 a.m. to 10:00 a.m is the Arizona Boat Detachment "Harbor Tour." Contact 808-472-0296 for information and reservations for the Harbor Tour.
Play Groups – The JBPHH play group provides parents new to the base and caregivers the opportunity to network in a safe and fun environment. This program is available for children ages 0-5. For more information, call the Armed Services YMCA at 808-448-1972, located on Hickam Air Field, at 100 McChord Street, Building 1859 or E-Mail their office at branchdirectorph@asymcahi.org. Hours of operation are Monday through Friday from 7:30 a.m. to 3:30 p.m., closed on Saturdays and Sundays.
Installation-Specific Information
Each Fleet and Family Support Center and Military and Family Readiness Center has a Relocation Assistance Program manager/counselor/staff member ready to assist you with the relocation process and to help prepare you for your PCS move. Contact your local FFSC or MFRC to schedule an appointment. Your receiving command should have a sponsor assigned to assist you with your transfer. Be sure to check with your gaining command if you have not heard from your sponsor. The mission of the RAP Office is to help relieve some of the overwhelming stress associated with a move. Whether it is a PCS, separation or retirement, we offer service members and their families individual counseling, workshops, seminars and resources covering all aspects of the relocation process. We encourage you to take advantage of the variety of services available.
Installation information for JBPHH is available at https://installations.militaryonesource.mil; click on OConus, Navy or Air Force, Hawaii, and JBPHH.
Relocation Assistance
Upon arrival, call the MFSC JBPHH for any assistance you might need. MFSC JBPHH provides information and referral for resources available in the community and at other nearby military installations. Arrival services include the Sponsor Orientation class as well as information and referral on housing, schools, home buying, culture information, newcomer briefs, loan closet and more. Call 808-474-1999 or visit the MFSC JBPHH, Monday through Friday from 7:30 a.m. to 4 p.m.
Sponsorship training is available through your Command Indoctrination Program, contact your Command Sponsor Coordinator (CSC), for Navy personnel. In accordance with OPNAVINST 1740.3E, Sponsor Orientation classroom training is available at MFSC JBPHH. A 'Sponsor's Checklist'/ 'Command Sponsor Duties and Responsibilities' List is available for your convenience in the OPNAVINST 1740.3E as Enclosures (1) and (2).