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United States Navy
Military and Family Support Center - Relocation Assistance Program (RAP) - Navy and Air Force
4827 Bougainville Drive
Honolulu, HI 96818-3174
Moving is a way of life for service members and their families. Resources like MilitaryINSTALLATIONS, Plan My Move and Military OneSource provide important information to help make moving easier. But, for many newcomers, a sponsor adds that personal touch. A sponsor is assigned by a newcomer's gaining unit and helps the newcomer before, during and after a move. If you haven't been assigned a sponsor, you can request a sponsor through your new unit. Units try to match sponsors and service members by rank and family status. We also recognize that the service member isn’t the only one affected by a move, so spouses can also receive training to become a sponsor.
To help prepare sponsors for success, the Sponsorship Program provides training and access to important information and resources. The Sponsorship Program helps sponsors fulfill their duties including:
· Contacting the service member and family with an introductory email
· Staying in contact with the service member throughout the moving process
· Sending information about the new community and duty assignment, responding to questions and providing information about resources
· Confirming transportation and lodging arrangements
· Helping with post office arrangements
· Meeting service members and family members upon arrival
· Going with service members to unit check-in point
· Introducing service members to the Military and Family Support Center and loan closet, if it’s available
· Familiarizing service members and families with the installation and key locations, like the commissary
Note: Responsibilities may vary based on service-specific policies and guidance.
Overall, the Sponsorship Program aims to do the following:
· Provide newcomers with a sense of belonging
· Ease the transition for inbound service members or civilians and their family members
· Increase productivity of service members and loved ones
· Help newcomers make informed decisions
· Cultivate new friendships
· Improve morale
For more information on the Sponsorship Program, contact your installation’s Relocation Assistance Program office or, in the Marine Corps, the Information and Referral office.
Installation youth sponsorship programs facilitate the integration of military connected youth to new surroundings during moves. Primarily directed to preteen and teenaged youth, installation youth programs give youth information and materials on programs and services available at their new location. Where available, youth can exchange emails, talk on the phone or chat online with other youth. The youth program staff at your new installation can offer more information on the youth sponsorship program. Families with children may also want to visit Military Kids Connect, an online community for military children and youth. The site offers games, videos and links to teen-led installation tours.
If you have hard copy orders and have not been contacted by a sponsor, contact your gaining command to request one. Your sponsor will be the primary point of contact for welcome information for your new command and the Joint Base Pearl Harbor Hickam area. Be sure to contact your sponsor as soon as possible before leaving for Hawaii.
On arrival, report to your command and have your orders stamped with the date and time reported. Then check with your command pay and personnel administrator, or CPPA, for personnel support detachment, or PSD, Pearl Harbor assistance with all your orders, records and receipts. It is essential that PSD process your paperwork within the first two days of your arrival (or three at the absolute maximum). Personnel need to update their account immediately to avoid delays and possible adverse effects on your pay.
There are no post office boxes available on base. Until you have a permanent address, please forward your mail to your new command.
Please contact Navy Supply Systems Command regional mail center at firstname.lastname@example.org for a temporary mailing address. Temporary boxes are available for 120 days for active-duty personnel at no charge at Joint Base Pearl Harbor Hickam, Naval Base Fleet Mail Center and are located in building 479. Military personnel may also forward their mail to their gaining command. For further general mailing information, please call 808-473-7919/7912. Active-duty personnel may add spouses to the mail list for the temporary box. Please check with your sponsor for procedures.
Please note that this does not apply for civilian personnel. Civilians will need to contact the U.S. Postal Service or UPS for a temporary mail box.
The UPS at Navy Exchange Pearl Harbor has mailboxes available for a fee. They may be reached by phone at 808-428-2311 or by email at email@example.com.
Air Force-Specific Sponsorship
Once your gaining organization has received confirmation of your permanent change of station, military personnel and Department of Defense civilians will be assigned a sponsor. If you are experiencing any personal issues or have not heard from your sponsor, refer to the Major Unit Listing for your gaining unit or contact the relocation specialist at the Military and Family Support Center at 808-474-1999. DOD civilians should contact their selecting official or personnel office for a sponsor. If you are not contacted by a sponsor, please contact the Civilian Personnel Office at 808-449-0122. Your sponsor should provide you with information about the local community, housing, schools, employment, the base and any other information you request. Your sponsor should also provide you with information about your gaining organization including the name of your first sergeant and commander. Keep your sponsor informed during your PCS. If your arrival plans change, be sure to contact your sponsor. Your sponsor will be responsible for welcoming you to the base and your organization.
If you are an active-duty Air Force member, Air National Guard or Air Force Reserve personnel on extended active duty over 15 days under Title 10, United States Cavalry (whose assistance is limited to emergencies incidental to or resulting from the applicant’s active-duty tour), retired Air Force member or spouse of an active-duty Air Force member with a point of contact, you may apply for Air Force Aid assistance online.
The Air Force Personnel Accountability and Assessment System, or AFPAAS, standardizes a method for the Air Force to account, assess, manage and monitor the recovery process for airmen and their families affected and/or scattered by a wide-spread catastrophic event. The AFPAAS provides valuable information to all levels of the Air Force chain of command, allowing commanders to make strategic decisions which facilitate a return to stability.