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Military and Family Support Center - Relocation Assistance Program (RAP) - Navy and Air Force
4827 Bougainville Drive
Honolulu, HI 96818-3174
Contact information for key programs and services at this installation.
Moving is a way of life for service members and their families. Resources like MilitaryINSTALLATIONS, Plan My Move and Military OneSource provide important information to help make moving easier. For many newcomers, a sponsor can help add that personal touch.
A sponsor is assigned by a newcomer's gaining unit and helps the newcomer before, during and after a move. If you haven't been assigned a sponsor, you can request one through your new unit. Units try to match sponsors and service members by rank and family status.
To help prepare sponsors for success, the Sponsorship Program provides training and access to important information and resources that can help newcomers master their move. The Sponsorship Program helps sponsors fulfill their responsibilities, which may include:
Note: Responsibilities may vary based on service-specific policies and guidance. Make sure to check with your service branch for sponsor training requirements.
Overall, the Sponsorship Program aims to:
For more information on the Sponsorship Program, contact your installation Military and Family Support Center.
Sponsorship is also available for youth. Installation youth sponsorship programs help military-connected youth make a successful transition to a new community. Primarily directed to preteen and teenaged youth, installation youth programs/centers provide information and materials on programs and services available at their new location. Where available, youth can exchange emails, talk on the phone or chat online with other youth. The youth program staff at your new installation can offer more information on installation youth sponsorship programs.
You can also contact your installation School Liaison Program office for information about school-based youth sponsorship programs such as Anchored4Life and Student2Student. These peer-to-peer programs help your student adjust to and navigate their new school.
If your child would like to become a youth sponsor, contact your installation School Liaison Program or youth program/center.
If you have hard copy orders and have not been contacted by a sponsor, contact your gaining command to request one. Your sponsor will be the primary point of contact for welcome information for your new command and the Joint Base Pearl Harbor Hickam area. Be sure to contact your sponsor as soon as possible before leaving for Hawaii.
On arrival, report to your command and have your orders stamped with the date and time reported. Then check with your Command Pay and Personnel Administrator (CPPA) for Regional Support Center Hawaii assistance with all your orders, records and receipts. It is essential that RSC Hawaii process your paperwork within the first two days of your arrival or three at the absolute maximum. Personnel need to update their account immediately to avoid delays and possible adverse effects on your pay.
There are no post office boxes available on base. Please forward your mail to your gaining command until you have established your permanent address.
Newly assigned active personnel may forward their mail to their gaining command or request for a temporary mail box by sending an email to email@example.com. Temporary mail boxes are available for 120 days to active-duty personnel at no charge at NAVSUP Fleet Logistics Center Pearl Harbor Regional Mail Center located at 1025 Quincy Avenue, Building 479. For further general mailing information, please call 808-473-7919/7912. Active-duty personnel may add spouses to the list of authorized users of their temporary box. Please check with your sponsor for procedures.
Please note that this is not applicable to civilian personnel. Civilians will need to contact the U.S. Postal Service or UPS for a temporary mail box.
The UPS at Navy Exchange Pearl Harbor has mailboxes available for a fee. They may be reached by phone at 808-428-2311 or by email at firstname.lastname@example.org.
Air Force-Specific Sponsorship
Once your gaining organization has received confirmation of your permanent change of station, military personnel and Department of Defense civilians will be assigned a sponsor. If you are experiencing any personal issues or have not heard from your sponsor, refer to the Major Unit Listing for your gaining unit that is available in the Worldwide Military Installations Base Directory or contact the relocation specialist at the Military and Family Support Center at 808-474-1999. DOD civilians should contact their selecting official or personnel office for a sponsor. If you are not contacted by a sponsor, please contact the Civilian Personnel Office at 808-449-0122. Your sponsor should provide you with information about the local community, housing, schools, employment, the base and any other information you request. Your sponsor should also provide you with information about your gaining organization including the name of your first sergeant and commander. Keep your sponsor informed during your PCS. If your arrival plans change, be sure to contact your sponsor. Your sponsor will be responsible for welcoming you to the base and your organization.
If you are an active-duty Air Force member, Air National Guard or Air Force Reserve personnel on extended active duty over 15 days under Title 10, United States Cavalry (whose assistance is limited to emergencies incidental to or resulting from the applicant’s active-duty tour), retired Air Force member or spouse of an active-duty Air Force member with a point of contact, you may apply for Air Force Aid assistance online.
The Air Force Personnel Accountability and Assessment System standardizes a method for the Air Force to account, assess, manage and monitor the recovery process for airmen and their families affected and/or scattered by a wide-spread catastrophic event. The AFPAAS provides valuable information to all levels of the Air Force chain of command, allowing commanders to make strategic decisions which facilitate a return to stability.