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Navy
American Red Cross - Emergency Communication Messaging - All Branches
655 Vickers Avenue
Building 1105
JBPHH, HI 96853-5385
808-449-0166
315-449-0166
Contact information for key programs and services at this installation.
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Call the American Red Cross 24-hour emergency phone line at 1-800-733-2767. The emergency phone line provides reporting and communication services for active-duty military and their family members. The line will also connect military to financial assistance in conjunction with emergency leave, including the Army Emergency Relief (AER) at Schofield Barracks (Phone: 808-787-4227), the Air Force Aid Society (AFAS) at Hickam Air Field (Phone: 808-789-7361/7362) and the Navy-Marine Corps Relief Society (NMCRS) Pearl Harbor (Phone: 808-473-0282). Counseling for personal and family problems as well as information and referrals are also available.
The Military and Family Support Center, Joint Base Pearl Harbor Hickam (MFSC JBPHH) provides information and referral services to assist you during an emergency. Call 808-474-1999 or DSN 315-474-1999 for assistance.
If a service member or family member needs emergency communication services, please call the Red Cross Hero Care Center at 1-877-272-7337 (24/7 Emergency Communications Hotline).
If it is a non-urgent inquiry, please contact our Red Cross Hawaii State Chapter HQ number at 808-734-2101. Press zero to leave a voicemail. When leaving a voicemail, leave your name, number, and say it is a military related inquiry.
For emergencies and after hours, please call 1-877-272-7337.
The Air Force Aid Society, or AFAS, mission is to support airmen and enhance the Air Force mission by relieving emergency financial distress, to help airmen’s families achieve their educational goals and improve their quality of life through proactive programs.
The Air Force Aid Society can be contacted at 703-972-2650. For AFAS emergencies after duty hours, please contact your first sergeant or command post.
If you are not within 50 miles of an Air Force base, the Air Force Aid Society has a cross-service assistance agreement with Army Emergency Relief and Navy-Marine Corps Relief Society. If none of the relief societies above are available, contact the nearest American Red Cross office for assistance.
If you are an active-duty Air Force service member, Air National Guard or Air Force Reserve personnel on extended active duty over 15 days under Title 10, USC (assistance is limited to emergencies incidental to, or resulting from applicant’s active-duty tour), retired Air Force service member or spouse of an active-duty Air Force service member with a power of attorney, you may apply for Air Force Aid assistance on their website.
The Air Force Personnel Accountability and Assessment System, or AFPAAS, standardizes a method for the Air Force to account, assess, manage, and monitor the recovery process for airmen and their families affected and/or scattered by a wide-spread catastrophic event. The AFPAAS provides valuable information to all levels of the Air Force chain of command, allowing commanders to make strategic decisions which facilitate a return to stability.
There is an American Red Cross located on the first Floor, B-Wing at Tripler Army Medical Center, room 109. They can be reached by calling 808-433-6631 or DSN 315-433-6631. Duty Hours are 9 a.m. - 2 p.m. Tuesday, Wednesday, and Friday.
Service centers are available at Joint Base Pearl Harbor Hickam on Hickam Air Field, phone 808-449-0166 and Marine Corps Base Hawaii, Kaneohe Bay, phone 808-257-8848.
If a service member or family member needs to contact the American Red Cross, 24/7, call 1-877-272-7337.
The Navy-Marine Corps Relief Society is a non-profit volunteer organization founded in 1904 to provide need-based financial assistance to active-duty and retired Navy and Marine Corps personnel and their eligible family members. NMCRS provides assistance with basic living expenses, emergency transportation, funerals, medical bills, essential car repairs, pay problems and other emergency needs. Assistance is provided in the form of interest-free loans and/or grants, depending on financial need and type of assistance rendered.
In addition to financial assistance NMCRS also provides many valuable services. These services include Budget for Baby workshops for new and expectant parents and budget counseling, as well as a thrift shop. The NMCRS Thrift Store is located at 1492 Battleship Drive, near Utah Hall.
NMCRS is always looking for new volunteers. Volunteers are client services assistants, caseworkers, and thrift shop workers. NMCRS is also fortunate to have a number of volunteers who sew, knit and crochet items for the baby layette program. Volunteers are provided reimbursement for some transportation and family member care expenses. Visit the NMCRS website for additional information.
Hours of operation are from 8 a.m. to 4 p.m., Monday through Friday. The office is located in Building 1514 near the Makalapa Gate on Joint Base Pearl Harbor Hickam. Contact the office at 808-473-0282. For emergencies occurring on holidays or after hours, contact the American Red Cross at 1-877-272-7337 and request NMCRS assistance.
The Salvation Army is located at 2950 Manoa Road in Honolulu, HI 96822 and can be reached by calling 808-988-2136. The division covers the Hawaiian Islands and the following Pacific Islands: Guam, Republic of the Marshall Islands, and the Federated States of Micronesia. E-Mail: aloha.hawaii@usw.salvationarmy.org. Website: hawaii.salvationarmy.org/hawaii_2.
If you experience an emergency while en route to your new duty station, you can contact any chapter of the American Red Cross for assistance to notify your family and/or your destination command. If your emergency requires financial assistance, contact the nearest American Red Cross, Navy-Marine Corps Relief Society, Army Emergency Relief or Air Force Aid Society. You may also contact your nearest Military and Family Support Center for information and referral services. During transit, you may also contact the nearest military installation for help. There are many people within the military community available to help and support you in a time of need, so do not hesitate to ask.
The Aloha United Way
The Aloha United Way provides information and referral on services available on Oahu. Specialists search a database of over 4,000 government and nonprofit services and programs to find the answers you need including:
You simply dial 211 or search the Aloha United Way 211 website. You can reach the Aloha United Way by phone at 808-536-1951, 1-877-275-6569 or 808-275-2000 or by email at info211@auw.org. Office hours are Monday through Friday, 8 a.m. to 5 p.m. The Aloha United Way is located at 200 North Vineyard Blvd., Suite 700, Honolulu, HI 96817. Information and referral assistance is available seven days a week by phone, text, chat and email from 7 a.m. to 10 p.m. You can search their online database 24/7.