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United States Navy
American Red Cross - Emergency Messaging - Navy and Air Force
655 Vickers Avenue
JBPHH, HI 96853-5385
If you need emergency assistance, you can expect to get help from your installation, your branch of service resources. There are programs to support you in a variety of situations, including victim assistance, emergencies en route and service-specific relief societies. Below, you’ll find types of assistance, contact information, and detailed procedures and guidance to help you through any tough circumstances that you or your family may face.
Call the American Red Cross 24-hour emergency phone line at 877-272-7337. The emergency phone line provides reporting and communication services for active-duty military and their family members. The line will also connect military to financial assistance in conjunction with emergency leave, including the Army Emergency Relief at Schofield Barracks (phone 808-655-4227), the Air Force Aid Society at Hickam Air Field (phone 808-449-0314) and the Navy-Marine Corps Relief Society Pearl Harbor (phone 808-473-0282). Counseling in personal and family problems as well as information and referrals are also available.
The Military and Family Support Center provides information and referral services to assist you during an emergency. Call 808-474-1999 or DSN 315-474-1999 for assistance.
The Air Force Aid Society mission is to support Airmen and enhance the Air Force mission by relieving emergency financial distress, helping Airmen’s families achieve their educational goals, and improving their quality of life through proactive programs.
The Air Force Aid Society (AFAS) Officer (AFAO) at Joint Base Pearl Harbor Hickam, can be contacted at 808-449-0303 during normal duty hours (M-F 8:30 a.m. – 3:30 p.m.). For AFAS emergencies after duty hours, please contact your First Sergeant or Command Post.
If you are not within 50 miles of an Air Force Base nearby, the Air Force Aid Society has a cross-service assistance agreement with Army Emergency Relief and Navy-Marine Corps Relief Society. If none of the relief societies above are available, contact the nearest American Red Cross Office for assistance.
If you are an active duty Air Force member, Air National Guard or Air Force Reserve personnel on extended active duty over 15 days under Title 10, USC (assistance is limited to emergencies incidental to, or resulting from applicant’s active duty tour), retired Air Force member, spouse of an active duty Air Force member (with a POA), you may apply for Air Force Aid assistance.
The Air Force Personnel Accountability and Assessment System (AFPAAS) (https://afpaas.af.mil/) Standardizes a method for the Air Force to account, assess, manage, and monitor the recovery process for Airman and their families affected and /or scattered by a wide-spread catastrophic event. The AFPAAS provides valuable information to all levels of the Air Force chain of command, allowing commanders to make strategic decisions which facilitate a return to stability.
There is an American Red Cross located on the First Floor, B-Wing at Tripler Army Medical Center, Room 109. They can be reached by calling 808-433-6631 or DSN 315-433-6631. Duty Hours are 9:00 a.m. - 2:00 p.m. Tuesday, Wednesday and Friday.
Service Centers are available at Joint Base Pearl Harbor Hickam on Hickam Air Field (808-449-0166); Schofield Barracks (808-655-4927) Monday and Thursday only; and Marine Corps Base Hawaii, Kaneohe Bay (808-257-8848).
The Navy-Marine Corps Relief Society is a non-profit, volunteer organization founded in 1904 to provide financial assistance to active-duty and retired Navy and Marine Corps personnel and their families. NMCRS provides assistance with basic living expenses, emergency transportation, funerals, medical bills, essential car repairs, pay problems and other emergency needs. Assistance is provided in the form of interest-free loans and/or grants, depending on financial need and type of assistance rendered.
In addition to financial assistance, NMCRS also provides many valuable services. These services include baby budget classes for new and expectant parents, a visiting nurse program, a layette program as well as a thrift shop at Pearl Harbor.
Volunteers are the backbone of NMCRS. Volunteers are receptionists, caseworkers, thrift shop workers and clerical and computer personnel. NMCRS in Hawaii is also fortunate to have a number of senior citizens from all over Oahu who sew, knit and crochet items for the baby layette program.
NMCRS also offers interest-free Quick Assist Loans (QAL) for emergency financial assistance. QALs can be used for basic living expenses, temporary needs and family emergencies. There is no application fee and no appointment needed. Active-duty sailors and Marines can get up to $500 in minutes. Visit the NMCRS website for additional information.
Hours of operation are from 8 a.m. to 4 p.m., Monday through Friday. The office is located in Building 1514 at the Makalapa Gate on Joint Base Pearl Harbor Hickam, Naval Base Pearl Harbor. Contact the office at 808-473-0282. For emergencies occurring after hours, contact the American Red Cross at 877-272-7337 and request NMCRS assistance.
The Salvation Army is located at 2950 Manoa Road in Honolulu, HI 96822 and can be reached by calling 808-988-2136. The Division covers the Hawaiian Islands and the following Pacific Islands: Guam, Republic of the Marshall Islands, and The Federated States of Micronesia.
If you experience an emergency while en route to your new duty station, you can contact any chapter of the American Red Cross for assistance to notify your family and/or your destination command. If your emergency requires financial assistance, contact the nearest American Red Cross, Navy-Marine Corps Relief Society, Army Emergency Relief or Air Force Aid Society. You may also contact your nearest Military and Family Support Center for information and referral services. During transit, you may also contact the nearest military installation for help. There are many people within the military community available to help and support you in a time of need, so do not hesitate to ask.
The Aloha United Way
The Aloha United Way provides information and referral on services available on Oahu. Specialists search a database of over 4,000 government and nonprofit services and programs to find the answers you need including:
You simply dial 211 or search the Aloha United Way 211 website. You can reach the Aloha United Way by phone at 808-536-1951, 877-275-6569 or 808-275-2000. Office hours are Monday – Friday, 8 a.m.-5 p.m. The Aloha United Way is located at 200 North Vineyard Blvd., Suite 700, Honolulu, HI 96817. Information and referral assistance is available seven days a week by phone, text, chat and email from 7 a.m. to 10 p.m. You can search their online data base 24/7.