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Beneficiary Counseling Assistance Counselor 15 MDSS/SGST - Air Force
755 Scott Circle
JBPHH, HI 96853-5399
Contact information for key programs and services at this installation.
Health care and other services for families with special needs are available and accessible to military families across all installations. It’s important to know that programs and services may vary from installation to installation. Make sure to contact your health care provider(s) before your move. Also make sure you know how to reach them during and after your move in case of emergencies.
Whether this is your first move, or you’re a seasoned professional, moving can be a challenge. A little planning and preparation can help make your move as easy as possible. Try the following Defense Department resources to help you get organized:
Make sure your transition is as smooth as possible by visiting Moving on the TRICARE website. Talk to your medical case manager before you move. They can help you find a new doctor and other resources to avoid any interruptions in coverage.
On arrival at your new duty location, you or your sponsor can contact the Beneficiary Counseling and Assistance Coordinator at the military treatment facility. They can help if you have questions or need assistance with authorizations for TRICARE Extended Care Health Option, or ECHO, services.
All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators who educate beneficiaries and help with TRICARE-related eligibility, enrollment, referrals/authorizations and claims processing questions. If you or your family has more complex needs, contact your TRICARE case manager.
TRICARE debt collection assistance officers are assigned to regional offices and military treatment facilities worldwide. DCAOs assist with confirmed debt collection due to unpaid TRICARE claims. Please note, the debt must be in collections or listed on your credit report.
Medicaid provides health coverage for eligible individuals and families with low incomes or with special needs. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income is a cash assistance program intended to assist adults and children with special needs who have limited resources. Families must reapply after moving to a new state.
Medicaid waivers are state-specific Medicaid programs that provide funding for long-term care services to be provided in the community instead of in nursing homes or hospitals. There may be waitlists for waivers, however many states have agreed to the policy of allowing active-duty military families to enroll in their state of legal residence to get on the wait list.
Learn more about Benefits for Families With Special Needs, or review the Government Assistance Programs course on MilLife Learning.
The TRICARE Extended Care Health Option provides supplemental services to:
The qualifying family member’s disability must be entered properly in the Defense Eligibility Enrollment Reporting System to have access to TRICARE ECHO services.
For qualifying medical and/or educational special needs, TRICARE ECHO offers integrated services and supplies beyond those offered by your TRICARE program option (such as TRICARE Prime and TRICARE Select). See this TRICARE ECHO factsheet for more information, or listen to this TRICARE ECHO webinar on Military OneSource.
Military hospitals and clinics are found at military bases and posts around the world. They are also referred to as military treatment facilities. Before you move, find out your new military treatment facility and contact them for local information.
Medical case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to let your medical case manager know if you are moving. They can help you connect with a medical case manager at your new location. Learn more about TRICARE case management services.
If your family member has special transportation needs for the move, such as oxygen or a special bed or wheelchair, contact your TRICARE medical case manager. They can advise you on equipment and transportation.
You can also contact your current installation’s household goods/transportation office (outbound) for information on special procedures for transporting medical equipment.
The DoD provides a number of resources to military family members with special needs. The level of service may vary depending on locale.
Military and Family Support Center (MFSC), Joint Base Pearl Harbor Hickam, Exceptional Family Member Program (EFMP) Case Liaison provides support to military families with medical, educational, and emotional needs. Case Liaisons are able to provide information and referrals to community resources, systems navigation, needs assessments, one-on-one consultations, development and maintenance of an individualized service plan and non-medical case management. Exceptional Family Member Program Case Liaison also conduct EFMP Command Point of Contact (POC) trainings to support the command and their service members in accessing services for their family members in EFMP. For more information, contact EFMP Case Liaisons at 808-474-1999.
Air Force Specific Information
Check in with the Life Skills Flight if you have a family member enrolled in the Special Needs Program. This program assists families with special needs to obtain required medical and educational services and also ensures these families have access to necessary services when reassigned. They will also assist families in finding appropriate medical, social services, and educational services.
The Special Needs Program Team offers assistance with Dependent Relocation Clearances, Facility Determination Inquiries, Special Needs Program Reassignments and Deferments and Special Needs Housing Requirements.
Referrals for families enrolled in the Special Needs Program, i.e. respite care for financially strapped families via Air Force Aid Society, is also completed with the Life Skills Flight.