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Navy Housing Service Center (HSC) - Navy
Navy Aloha Center
4825 Bougainville Drive
Honolulu, HI 96818-3174
Contact information for key programs and services at this installation.
Learn about the variety of housing possibilities available as well as information about setting up utilities in your home . Housing options are available to your unique situation including: housing for families, single service members, families that are enrolled in the exceptional family member program, pet owners and unaccompanied personnel. Explore your options to find a home that best fits your needs.
Air Force Specific Information
Finding a rental home or apartment or purchasing a home or apartment in Hawaii can be a challenging experience. There are many resources to assist you in your search for the perfect home. Just give yourself enough time and have plenty of patience. It is definitely a seller's market, and homes here are relatively more expensive and smaller than the average home you would find on the mainland.
Your contact for any problems you may encounter, including discrimination complaints, tenant-landlord disputes or any questions or problems about off-post housing, is the Military Housing Office. Staff is available to assist you on a person-to-person basis to make your move to this installation an easy and pleasant one. They can provide a list of websites, maps and information regarding the area in which rentals are located.
The MHO services Air Force service members move to Hawaii. For additional information, contact the Military Housing Office (MHO) at 808-312-0199 or 808-590-1402 or email at email@example.com for more information.
Navy Specific Information
It is important before arrival to know what the current status is for your rank and family size. Living in the community here is a lot more costly than in most places on the mainland U.S. Average rent is between $1,500 and $3,300 per month, depending on location and size.
Community rental information is also available at the Fleet and Family Readiness housing and lodging website.
Detailed information regarding accompanied and unaccompanied Navy housing and lodging in Hawaii is available at the Fleet and Family Readiness housing and lodging website.
Please note: Due to the COVID-19 virus, the Navy Housing Service Center still requires mask wearing, social distancing, and only one person at each appointment; others may join via mobile device. However, they will conducti virtual appointments on an as need basis. Please call 808-474-1820/1821.
Check-in Procedures – The Navy Housing Service Center (HSC) requires an appointment for the check-in process. You can make an appointment up to 30 days prior to arrival by calling 808-474-1820/1821. You must report to the Navy HSC within 72 hours of arrival in order to be eligible for arrival Temporary Lodging Allowance, even if you have already purchased a home or plan to buy one, found a place to rent or plan to live with family or friends. The Navy HSC is located at the Navy Aloha Center (across from the Moanalua Navy Family Services Center/Military and Family Support Center, Joint Base Pearl Harbor Hickam) at 4825 Bougainville Drive, Honolulu, Hawaii 96818-3174. After your appointment with a Joint Base Pearl Harbor Hickam housing counselor, you will be referred to the Public Private Venture (PPV) Partner, Hunt Companies Inc. The Housing Early Application Tool is an online tool to help facilitate submitting a request for housing information and is available on the Commander Navy Installations Command website. Follow instructions to start initial process.
Some neighborhoods have a high occupancy rate and may not be readily available. Current wait periods are available on the CNIC website. Anticipate a wait for some neighborhoods. Some military families, depending on rank and bedroom requirement, find it necessary to live in the private market upon arrival and while waiting for an initial offer of housing or a particular neighborhood they prefer.
Currently, there are 2,484 family housing units on Hickam Air Force Base, Joint Base Pearl Harbor Hickam. All family housing units are privatized and managed and maintained by Hickam Communities (HC). Prior to your arrival, please see Hickam Communities at www.hickamcommunities.com for information regards housing units; how to apply and to browse through their library of floor plans posted. Advanced housing applications are also located on this web page, to apply members should submit their advanced housing application on-line.
Knowing that housing is of great concern to you and your family, the Hickam Military Housing Office, MHO (the government entity) will make every effort to assist you. Prior to renting, leasing, purchasing or making arrangements for housing, all Air Force personnel are required to report to MHO. You must report to housing within 72 hours after your arrival date, even if you do not intend to reside on base. Please call the Military Housing Office at 808-312-0199, 808-590-1402 or E-Mail at firstname.lastname@example.org if there any questions prior to your arrival. Please note that you must in-process with the Finance office prior to receiving any reimbursement for TLA.
Hickam Community Housing and the Military Housing Office staff are co-located at 200 Kokomalei Street. For information on family housing availability and projected waiting times, please call HC at 808-423-7788 or call the Base Directory at: DSN 315-449-7110; and ask to be connected to the commercial number above.
Currently, there are 4,435 family housing units in the inventory of Ohana Military Communities (OMC). All family housing units are privatized and managed and maintained by OMC. Prior to your arrival, please see Navy Housing Service Center office at https://www.cnic.navy.mil/housing for information regarding housing units; how to apply and to browse through their library of floor plans posted.
Knowing that housing is of great concern to you and your family, the Navy Housing Service Center office will make every effort to assist you. Prior to renting, leasing, purchasing or making arrangements for housing, all Navy personnel are required to report to the Navy Housing Service Center office. You must report to housing within 72 hours after your arrival date, even if you do not intend to reside on base. Please call the Housing Office at 808-474-1820/1821 or E-Mail at email@example.com if there any questions prior to your arrival. Please note that you must in-process with your Command Pay and Personnel Administrator (CPPA) office prior to receiving any reimbursement for TLA.
Navy Housing Service Center and Ohana Military Communities staff are co-located at 4825 Bougainville Drive, Honolulu, Hawaii 96818-3174. For information on family housing availability and projected waiting times, please call the Navy Housing Service Center office at the number above.
Single with no dependents E-1s to E-3s and E-4s with less than three years of service will be assigned to a base Unaccompanied Housing. Please notify your sponsor to reserve a room prior to your arrival to Hickam, Joint Base Pearl Harbor Hickam. You should be assigned a room the day you arrive on Oahu. There are five Unaccompanied Housing buildings, supporting 28 squadrons. If you have any questions please call 808-473-1203.
The Exceptional Family Member Program (EFMP) standard Operating Procedures will be implemented and may provide additional considerations for families enrolled in the EFMP program. Special considerations include family members who are wheelchair bound or have limited mobility and require single level housing. All units are central air and families are responsible for providing their own generators if they need back-up systems.
Navy Specific Information:
A higher Housing assignment Priority is afforded to members with EFMP CAT IV & V family members. Please contact the Navy Housing Service Center ASAP upon receipt of Orders. An EFMP Category statement, as well as DD 2792 EFMP Enrollment Form, Part B, which identifies any architectural/environmental considerations, will be required.
The limit is two dogs or cats per quarters i.e. 2 dogs or 2 cats or 1 dog and 1 cat. Pit bulls and Rottweiler's, Presa Canarios, Doberman Pinscher, Chow Chow, Akitas, Mastiffs, Great Danes, Alaskan Malamutes and Wolf Hybrids are not permitted. Detailed information is available at Ohana Military Communities website.
Military Housing "New Pet Registration and Fees," effective 30OCT23. All residents with pets must adhere to the new pet deposits/fees. Residents who have pets already registered per the previous policy will be grandfathered in, and the tems of the last signed per addendum will apply to them.
Active Duty Pet Deposit" $250
Civilian Pet Fee: $300
Civilian Pet Rent: $10 Per Pet
Unregistered Pets: Any pet NOT registered with our Resident Service Office (RSO) by 30OCT23, will require a new pet deposit to be added as per the Universal Lease Pet Addendum. Any questions or needs for assistance with the registration process, or want/need more details about the police, please feel free to reach out to our Resident Service Office or send us an E-Mail at firstname.lastname@example.org
Basic Allowance for Housing (BAH) is tax-free housing allowance that is provided to military members (with and without family members) who are authorized to reside off base at government expense. BAH amounts are determined by location, rank, and whether or not the member has family members.
The cost of purchasing a home in Hawaii is still high compared to other locations around the country. Opportunities to purchase or rent are available throughout the island. The types of housing available are as varied as the communities within the county and apartments are available throughout the private sector. The Military and Family Support Center offers a Home Buying Skills class quarterly; please refer to the MFSC Calendar for dates.
Military members who prefer to live off-base compete with the civilian population for adequate rental housing in Oahu's high cost housing market. Much of rental housing on Oahu is multiplex construction because of limited land availability and the large number of residents.
Rentals are also generally small with fewer bedrooms and less living space than a service member might be accustomed to on the mainland. Arriving families therefore often find it difficult to find a home large enough to accommodate their shipment of household goods. We suggest service members consider using non-temporary storage prior to their departure from CONUS locations. Non-temporary storage at their CONUS location is authorized and should be used for excess furnishings and cold weather clothing.
Visit InMyArea.com to search for utility providers based on your zip code. This website serves as a one-stop shop where you can explore your options, compare prices and purchase services.
Make an appointment to officially check-in at the Housing Services Center at the Navy Aloha Center, 808-474-1820/1821. You can make an appointment up to 30 days prior to arrival. Your Arrival TLA process will start there. The Housing Services Center is located off Bougainville Drive, across from Moanalua Navy Services Center. When you check in at the Housing Services Center, you will be assigned a personal counselor to assist you until housing has been assigned.
EFM Category IV and V
EFMP Category IV and V are given priority for housing in accordance with their rank, family composition and attempt is made to meet any structural requirements as listed on the DD 2792, Part B Section 9, "Environmental/Architectural Considerations" of their EFMP package. Families are strongly encouraged to contact the HSC at earliest when learning of transfer to Hawaii in order to facilitate options. The family is placed at the top of the waiting list; however, below those already in the Freeze Zone which is top 10% of the list. If a family declines a home that meets their requirements as stated in EFMP documentation, they are placed on the waiting list in the same manner as their peers and can wait for an area of choice. For more information, you may call the Navy Housing Services Center at 808-474-1820/1821.
While household goods are in transit, temporary loaner furniture is available for 90 days upon arrival and 60 days upon departure. Loaner furniture is available to families living in privatized housing as well as off- base in private rentals or owned property. Tunista Services on Hickam will provide one delivery and one pick up of loaner furniture. Advance notification of three working days is required for delivery and pick up. Air Force personnel, unaccompanied Navy personnel, and Navy families residing on Hickam will submit a work order for loaner furniture through Tunista Services. Accompanied Navy personnel not residing on Hickam will request loaner furniture from Housing Services Center, Navy Aloha Center, at 474-1820/1821. For additional information, please contact Tunista Services at 808-448-0300.
Average Waiting Times
Estimated Wait Times for Family Housing - Current Waiting Time lists reflect waiting periods for each housing area. Information is updated monthly. These projections are derived by considering how long the most recently offered waited for a home and then adjusting for expected future changes (i.e. if there is a future project that will decrease inventory or annual fluctuations such as PCS season highs and lows. There are 23 different Housing areas that are as far as 17 miles away from JBPHH main installation; all areas are within a routine 1-hour commuting distance.
Visit the Air Force Housing website www.housing.af.mil to find your new home with the Air Force. This website serves as a one-stop shop for Airmen and families to obtain information about the housing options and support services available to them at Air Force bases world-wide.
As in many areas, the demand for government quarters, especially for certain ranks and bedroom sizes, exceeds the number of available housing units. All Navy Family Housing has been privatized and are managed and maintained by Hunt Companies, Inc., there are 4,435 homes within this Navy Inventory. Expect a wait, especially if you are interested in a particular neighborhood. Many military families find it necessary to live out on the local economy upon initial arrival. If you are enrolled in the Exceptional Family Member Program inform the housing officials, as your assignment may be handled with priority. Call the Housing Services Center, at 808-474-1820/1821, for availability.
Air Force Specific Information:
Currently, there are 2,484 family housing units on Hickam, Joint Base Pearl Harbor Hickam. All family housing units have been privatized and are managed and maintained by Hickam Communities; Leasing Office (808-423-7788). Prior to your arrival, please see the Hickam Communities website for information; family housing units; how to apply for family housing and some floor plans for the housing units.
Airmen arriving at JBPHH, single with no dependents E-1s to E-3s and E-4s with less than three years of service are required to live on base; Dormitory Complex. The designated squadrons will assign sponsors for all Airmen E-1 to E-4's prior to their arrival date. Sponsors will have room assignment, keys and linen ready for military member arriving. There are four dormitory buildings on JBPHH 1800 Series Dormitory Complex. If there are any questions or assistance is needed, please call 808-448-6815.