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TRICARE Service Center
Yigo Guam 96929
Contact information for key programs and services at this installation.
Health care and other services for families with special needs are available and accessible to military families across all installations. It’s important to know that programs and services may vary from installation to installation. Make sure to contact your health care provider(s) before your move. Also make sure you know how to reach them during and after your move in case of emergencies.
Whether this is your first move, or you’re a seasoned professional, moving can be a challenge. A little planning and preparation can help make your move as easy as possible. Try the following Defense Department resources to help you get organized:
Make sure your transition is as smooth as possible by visiting Moving on the TRICARE website. Talk to your medical case manager before you move. They can help you find a new doctor and other resources to avoid any interruptions in coverage.
On arrival at your new duty location, you or your sponsor can contact the Beneficiary Counseling and Assistance Coordinator at the military treatment facility. They can help if you have questions or need assistance with authorizations for TRICARE Extended Care Health Option, or ECHO, services.
All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators who educate beneficiaries and help with TRICARE-related eligibility, enrollment, referrals/authorizations and claims processing questions. If you or your family has more complex needs, contact your TRICARE case manager.
TRICARE debt collection assistance officers are assigned to regional offices and military treatment facilities worldwide. DCAOs assist with confirmed debt collection due to unpaid TRICARE claims. Please note, the debt must be in collections or listed on your credit report.
Medicaid provides health coverage for eligible individuals and families with low incomes or with special needs. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income is a cash assistance program intended to assist adults and children with special needs who have limited resources. Families must reapply after moving to a new state.
Medicaid waivers are state-specific Medicaid programs that provide funding for long-term care services to be provided in the community instead of in nursing homes or hospitals. There may be waitlists for waivers, however many states have agreed to the policy of allowing active-duty military families to enroll in their state of legal residence to get on the wait list.
Learn more about Benefits for Families With Special Needs, or review the Government Assistance Programs course on MilLife Learning.
The TRICARE Extended Care Health Option provides supplemental services to:
The qualifying family member’s disability must be entered properly in the Defense Eligibility Enrollment Reporting System to have access to TRICARE ECHO services.
For qualifying medical and/or educational special needs, TRICARE ECHO offers integrated services and supplies beyond those offered by your TRICARE program option (such as TRICARE Prime and TRICARE Select). See this TRICARE ECHO factsheet for more information, or listen to this TRICARE ECHO webinar on Military OneSource.
Military hospitals and clinics are found at military bases and posts around the world. They are also referred to as military treatment facilities. Before you move, find out your new military treatment facility and contact them for local information.
Medical case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to let your medical case manager know if you are moving. They can help you connect with a medical case manager at your new location. Learn more about TRICARE case management services.
If your family member has special transportation needs for the move, such as oxygen or a special bed or wheelchair, contact your TRICARE medical case manager. They can advise you on equipment and transportation.
You can also contact your current installation’s household goods/transportation office (outbound) for information on special procedures for transporting medical equipment.
If you have a family member with special needs, then you must enroll with the Exceptional Family Member Program (EFMP) Representative at your installation's medical treatment facility.
Special Needs and EFM issues are the responsibility of the Exceptional Family Member Program (EFMP) Representative at the 36th Medical Group, Andersen AFB.
Individuals with special needs have to be screened prior to PCSing to Guam. Family Medical Travel Screening (FMTS) process has transitioned to myVector. This is a mandatory Air Force program. Medical, educational, and dental records will be reviewed prior to approval of the PCS move.
Andersen AFB will be a 36 months long tour for accompanied military sponsor and 24 months for a single or unaccompanied military member.
EFMP allows the assignment of airmen to valid manning requirements where suitable medical, educational, or other resources are available to treat the family member. It provides special assignment consideration to AF members who have a spouse, child, or dependent adult with medical conditions requiring prolonged hospitalization or out-patient treatment.
The initial reassignment or deferment is to establish a treatment program. If subsequently selected for a CONUS assignment, the local EFMP officer verifies availability of adequate facilities to meet the family member's needs. If unavailable, the member requests assignment be changed to a location where appropriate care is available for the dependent.
If subsequently selected for a long-tour overseas location, regardless of volunteer status, and dependent travel is delayed due to a lack of special educational services (SES) or medically related services (MRS), AFPC can provide a diversion to a MAJCOM/SG pinpointed location. If a pinpointed assignment cannot be provided, then the assignment may be canceled.
If subsequently selected for long-tour overseas location as a non-volunteer where adequate general medical services (GMS) do not exist, the member may apply for short tour to avoid disrupting EFMP and minimize family separation. If no short-tour requirements exist, member must serve the all-others tour length. Member can request an assignment back to the same location upon return from overseas to continue an a volunteer to exchange assignments. Once approved, the participating individuals pay for all expenses involved and travel time is charged as leave.
Refer to the "Getting Started on Your Move" within the home page of Andersen AFB (initial page).
IMPORTANT NOTE: Special Needs Identification & Assignment Coordination Program (SNIACP) services are a constantly moving target on Guam. IT IS EXTREMELY IMPORTANT that military members with SNIACP concerns never rely on advice or information gathered outside SNIACP channels.