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Air Force
Personal Property Processing Office (PPPO)
Arc Light Boulevard
Bldg 18002
Yigo Guam 96929
671-333-2045
Contact information for key programs and services at this installation.
A PCS or military move can be a challenge, especially if you have a lot of stuff. Breaking down your to-dos into more manageable pieces often helps. Here, you’ll find out how to handle household goods, manage your pet and guidelines on the shipping process.
Your installation household goods/transportation office can provide assistance with understanding your entitlements and shipping your personal property. For information on shipping your vehicle, check out the Personal Property Resources page on MilitaryOneSource.mil, or visit the PCSmyPOV website.
To help customers access moving resources more easily, Move.mil has moved to the Military OneSource website. Now, moving resources from the Defense Personal Property Program and Military OneSource are available on the Military OneSource website.
Visit the Moving Your Personal Property page on MilitaryOneSource.mil for comprehensive moving information, resources and services. Access content from the former Move.mil website, including moving guides and tips, videos and FAQs, entitlement brochures, household goods shipment logistics, DPS log in and more. There are also links for retiring and separating members, specific service branch information and comprehensive relocation assistance.
This narrative is current and applies to most military personnel and federal civilians being assigned to Andersen Air Force Base Guam. Refer to the contact list for more information. Review the link for detailed information about bringing firearms into Guam.
Shipment Scheduling & Entitlements
Upon receipt of official Permanent Change of Station orders, eligible members must immediately initiate self-counseling and schedule shipments online through the Defense Personal Property System via https://www.ppa.mil. Due to required booking lead times and ocean transit logistics, early scheduling is critical. Members are authorized full weight allowance per the Joint Travel Regulations for Household Goods, Non-Temporary Storage at origin, and an Unaccompanied Baggage shipment (up to 2,000 lbs. for accompanied personnel). UB should contain essential health and comfort items, uniforms, linens, baby items, and basic kitchenware needed to establish temporary living prior to HHG delivery.
Shipping & Transit Timelines
Estimated transit times for HHG shipped to Guam are based on the origin location. Shipments from the U.S. West Coast have the shortest transit times, while those from the East Coast take longer. Below are some specific examples from the latest USTC transit time tables:
Privately Owned Vehicle transit via the government contractor averages 45 to 60 days from the West Coast and 60 to 75 days from the East Coast. Members can track vehicle status and schedule appointments at https://www.pcsmypov.com.
Major Appliances & Non-Temporary Storage
Guam residences operate on standard U.S. electrical configurations. Gas connections for stoves and dryers are not available in military housing or local community rentals; inbound members must place gas appliances in government-funded NTS at their origin installation. All Government Family Housing units on Andersen AFB and Naval Base Guam are fully equipped with government-owned major appliances (refrigerator, electric range/stove, dishwasher, washer and dryer). Because on-island storage is strictly limited, members should place duplicate major appliances (extra refrigerators, deep freezers, washers and dryers) in NTS at origin.
Personal Property & POV Office Contacts
For inbound/outbound personal property counseling, delivery coordination or quality assurance assistance:
For more information:
DOW Personal Property Activity 24/7 Customer Call Center: 1-833-MIL-MOVE (1-833-645-6683) | Email: PCSCallCenter@mail.mil | Web: https://www.ppa.mil/
As soon as you receive your permanent change of station orders, it’s important to begin scheduling your move. The Defense Personal Property System, or DPS, is the online system you can use to request and manage your household goods shipment(s). To schedule your move, log in to DPS using a common access card, or CAC, or by obtaining a user ID and password through the DPS online system.
For more information, visit the Moving Your Personal Property page on MilitaryOneSource.mil.
Read Arranging a Personal Property Shipment to learn more about coordinating your shipment and review the Personal Property Quick Reference Guide for actions you can take to ensure a smooth move.
Learn more about Your OCONUS Move: Planning, Resources and Tips. Begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage – check with your sponsor or overseas housing office to assist in determining what items to ship.
If you have an issue and would like to speak to someone, the Personal Property Activity, or PPA, is another resource available to assist during your move. You can speak directly with a fellow uniformed service member who can provide more information or help you work through any issues you encounter.
Personal Property ActivityCall center: 833-MIL-MOVE (833-645-6683)Hours: Mon – Fri, 8 a.m. to 5 p.m. CTEmail the PPA Call Center.
Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your installation household goods/transportation office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.